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2 Messages

 • 

80 Points

Sat, Oct 3, 2020 9:05 PM

Photoshop 21.2.4: Newest version crashes on launch.

Hello, whenever I load into photoshop 21.2.4, specifically after the splash screen and the program actually opens, it crashes. It does generate a crash report. I have this issue with all 2020 versions, which forces me to use the 2019 version. Is there anyway to fix the crashing issue?

Responses

Adobe Administrator

 • 

15.4K Messages

 • 

291.4K Points

2 months ago

Thanks for submitting a crash log.

 

Sounds like the workaround is:

  1. Uninstall Photoshop 
  2. then remove the entry Computer\HKEY_CURRENT_USER\Software\Adobe\Photoshop\140.0\uxp_com.adobe.ccx.start
  3. reinstall Photoshop

If you need help, you can work with an agent by going to https://helpx.adobe.com/support.html and click the chat bubble in the lower right corner.

Sr. Product Manager, Adobe Digital Imaging

2 Messages

 • 

80 Points

@JeffreyTranberry

You are amazing.

The adobe support tried to tell me to reinstall my OS.

I tried this beforehand and it worked, thank god. 

10 Messages

 • 

162 Points

@JeffreyTranberry

Fix did not work for me. In fact  after I deleted Photoshop, I could not find the [140.0].

After I re-installed, I found a [150.0]

I have now discovered that Photoshop 22.00 will only open .PSD files and nothing else.

I have tried changing all my file associations to Photoshop but this has not worked either.

I have updated Windows 10 and my graphics card driver but still no joy.

Completely stuck now.

Adobe Administrator

 • 

15.4K Messages

 • 

291.4K Points

Are you getting program error opening files? It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

Sr. Product Manager, Adobe Digital Imaging

1 Message

 • 

60 Points

Adobe Photoshop Version: 22.0.0 20201006.r.35 2020/10/06: 4587a1caa63  x64
Number of Launches: 32
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.1082
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 4
Processor speed: 3292 MHz
Built-in memory: 16308 MB
Free memory: 8952 MB
Memory available to Photoshop: 14919 MB
Memory used by Photoshop: 60 %
ACP.local Status:
 - SDK Version: 1.34.1.4
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.60.8
 - Min Core Sync Required: 4.3.28.24
ACPL Cache Config: 
 - Time to Live: 5184000 seconds
 - Max Size: 20480 MB
 - Purge Percentage: 50%
 - Threshold Percentage: 85%
 - Purge Interval: 60 seconds
Native GPU: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
"4.5"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=973
glgpu[0].GLName="GeForce GT 520/PCIe/SSE2"
glgpu[0].GLVendor="NVIDIA"
glgpu[0].GLDriverVersion="10.18.13.5362"
glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll"
glgpu[0].GLDriverDate="20150722000000.000000-000"
glgpu[0].GLRenderer="GeForce GT 520/PCIe/SSE2"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 CUDA 7.5.15"
clgpu[0].CLDeviceVersion="1.1"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=1073
clgpu[0].CLName="GeForce GT 520"
clgpu[0].CLVendor="NVIDIA"
clgpu[0].CLBandwidth=8.000000e+09
clgpu[0].CLCompute=44.502587
License Type: Subscription
Serial number: 90970605451508899535
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: U:\Users\Center\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 107.1G, 51.9G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2020/09/05-01:11:23   79.623884   79.623884
   AdbePM.dll   PatchMatch 2020/09/29:17:00:06   1.624362   1.624362
   AdobeLinguistic.dll   Adobe Linguisitc Library   developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2020/08/08-01:12:48   79.395135   79.395135
   AdobePDFSettings.dll   Adobe PDFSettings   1.07   
   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.68.49183   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.623146   79.623146
   AdobeXMP.dll   Adobe XMP Core 2020/07/10-22:06:53   79.164488   79.164488
   AdobeXMPFiles.dll   Adobe XMP Files 2020/07/10-22:06:53   79.164488   79.164488
   AdobeXMPScript.dll   Adobe XMP Script 2020/07/10-22:06:53   79.164488   79.164488
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2020/09/05-01:11:23   79.623884   79.623884
   AID.dll   AID DLL   1.0.0.12   
   AIDE.dll   AIDE 2020/08/10-16:30:32   79.623154   79.623154
   ARE.dll   ARE 2020/09/05-01:11:23   79.623884   79.623884
   AXE8SharedExpat.dll   AXE8SharedExpat 2020/08/01-01:08:32   79.622927   79.622927
   AXEDOMCore.dll   AXEDOMCore 2020/08/01-01:08:32   79.622927   79.622927
   Bib.dll   BIB 2020/09/05-01:11:23   79.623884   79.623884
   BIBUtils.dll   BIBUtils 2020/09/05-01:11:23   79.623884   79.623884
   boost_date_time.dll   photoshopdva   12.1.0   
   boost_filesystem.dll   photoshopdva   12.1.0   
   boost_system.dll   photoshopdva   12.1.0   
   boost_threads.dll   photoshopdva   12.1.0   
   CoolType.dll   CoolType 2020/09/05-01:11:23   79.623884   79.623884
   CRClient.dll   Adobe Crash Reporter Client DLL   3.0.2.0   
   DirectML.dll   DirectML Redistributable Library   1.0.200514-0504.1.redist-dml-2.1.0.dcd3712   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   12.1.0   
   dvaappsupport.dll   photoshopdva   12.1.0   
   dvaaudiodevice.dll   photoshopdva   12.1.0   
   dvacore.dll   photoshopdva   12.1.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   12.1.0   
   dvamediatypes.dll   photoshopdva   12.1.0   
   dvametadata.dll   photoshopdva   12.1.0   
   dvametadataapi.dll   photoshopdva   12.1.0   
   dvametadataui.dll   photoshopdva   12.1.0   
   dvaplayer.dll   photoshopdva   12.1.0   
   dvascripting.dll   photoshopdva   12.1.0   
   dvatransport.dll   photoshopdva   12.1.0   
   dvaui.dll   photoshopdva   12.1.0   
   dvaunittesting.dll   photoshopdva   12.1.0   
   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-4.1.2.214   
   dynamiclink.dll   photoshopdva   12.1.0   
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
   icucnv66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   icudt66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   icuuc66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   igestep30.dll   IGES Reader   9.3.0.113   
   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2020.0.1 (r0x35c5ec66)   
   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   JP2KLib.dll   JP2KLib 2020/06/29-16:59:49   79.275695   79.275695
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   LogSession.dll   LogSession   8.1.0.68.49183   
   mediacoreif.dll   photoshopdva   12.1.0   
   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.3.20200515.1.eb5da13   
   MPS.dll   MPS 2020/08/10-16:30:32   79.623129   79.623129
   onnxruntime.dll   Microsoft® Windows® Operating System   1.3.20200515.1.eb5da13   
   opencv_world440.dll   OpenCV library   4.4.0   
   Photoshop.dll   Adobe Photoshop 2021   22.0   
   Plugin.dll   Adobe Photoshop 2021   22.0   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   10.0.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   10.0.0.80   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop 2021   22.0   
   ScCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   79.623146   79.623146
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   VulcanControl.dll   Vulcan Application Control Library   6.5.0.000   
   VulcanMessage5.dll   Vulcan Message Library   6.5.0.000   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   21.0.0.0   
   WRServices.dll   WRServices    Build 16.0.0.4539038   16.0.0.4539038
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-4.1.2.214


Required plugins:

   Accented Edges 22.0 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 22.0 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 22.0 - from the file “Filter Gallery.8bf”
   Average 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Average.8bf”
   Bas Relief 22.0 - from the file “Filter Gallery.8bf”
   BMP 22.0 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 13.0 - from the file “Camera Raw.8bi”
   Camera Raw Filter 13.0 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 22.0 - from the file “Filter Gallery.8bf”
   Charcoal 22.0 - from the file “Filter Gallery.8bf”
   Chrome 22.0 - from the file “Filter Gallery.8bf”
   Cineon 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Cineon.8bi”
   Clouds 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Clouds.8bf”
   Color Halftone 22.0 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 22.0 - from the file “Filter Gallery.8bf”
   Conté Crayon 22.0 - from the file “Filter Gallery.8bf”
   Craquelure 22.0 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 22.0 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 22.0 - from the file “Filter Gallery.8bf”
   Crystallize 22.0 - from the file “Standard MultiPlugin.8bf”
   Cutout 22.0 - from the file “Filter Gallery.8bf”
   Dark Strokes 22.0 - from the file “Filter Gallery.8bf”
   De-Interlace 22.0 - from the file “Standard MultiPlugin.8bf”
   Dicom 22.0 - from the file “Dicom.8bi”
   Difference Clouds 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Clouds.8bf”
   Diffuse Glow 22.0 - from the file “Filter Gallery.8bf”
   Displace 22.0 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 22.0 - from the file “Filter Gallery.8bf”
   Eazel Acquire 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “EazelAcquire.8ba”
   Entropy 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Export Color Lookup Tables 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Export3DLUT.8be”
   Extrude 22.0 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “FastCore.8bx”
   Fibers 22.0 - from the file “Standard MultiPlugin.8bf”
   Film Grain 22.0 - from the file “Filter Gallery.8bf”
   Filter Gallery 22.0 - from the file “Filter Gallery.8bf”
   Fresco 22.0 - from the file “Filter Gallery.8bf”
   Glass 22.0 - from the file “Filter Gallery.8bf”
   Glowing Edges 22.0 - from the file “Filter Gallery.8bf”
   Grain 22.0 - from the file “Filter Gallery.8bf”
   Graphic Pen 22.0 - from the file “Filter Gallery.8bf”
   Halftone Pattern 22.0 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 22.0 - from the file “HDRMergeUI.8bf”
   HSB/HSL 22.0 - from the file “Standard MultiPlugin.8bf”
   IFF Format 22.0 - from the file “Standard MultiPlugin.8bf”
   IGES 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “U3D.8bi”
   Ink Outlines 22.0 - from the file “Filter Gallery.8bf”
   JPEG 2000 22.0 - from the file “JPEG2000.8bi”
   Kurtosis 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Lens Blur 22.0 - from the file “Lens Blur.8bf”
   Lens Correction 22.0 - from the file “Lens Correction.8bf”
   Lens Flare 22.0 - from the file “Standard MultiPlugin.8bf”
   Liquify 22.0 - from the file “Liquify.8bf”
   Matlab Operation 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “ChannelPort.8bf”
   Maximum 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Mean 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Measurement Core 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “MeasurementCore.8me”
   Median 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Mezzotint 22.0 - from the file “Standard MultiPlugin.8bf”
   Minimum 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   MMXCore Routines 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “MMXCore.8bx”
   Mosaic Tiles 22.0 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “MultiProcessor Support.8bx”
   Neon Glow 22.0 - from the file “Filter Gallery.8bf”
   Note Paper 22.0 - from the file “Filter Gallery.8bf”
   NTSC Colors 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “NTSC Colors.8bf”
   Ocean Ripple 22.0 - from the file “Filter Gallery.8bf”
   OpenEXR 22.0 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 22.0 - from the file “Filter Gallery.8bf”
   Palette Knife 22.0 - from the file “Filter Gallery.8bf”
   Patchwork 22.0 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 22.0 - from the file “Standard MultiPlugin.8bf”
   PCX 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “PCX.8bi”
   Photocopy 22.0 - from the file “Filter Gallery.8bf”
   Picture Package Filter 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “ChannelPort.8bf”
   Pinch 22.0 - from the file “Standard MultiPlugin.8bf”
   Pixar 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Pixar.8bi”
   Plaster 22.0 - from the file “Filter Gallery.8bf”
   Plastic Wrap 22.0 - from the file “Filter Gallery.8bf”
   Pointillize 22.0 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 22.0 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “PBM.8bi”
   Poster Edges 22.0 - from the file “Filter Gallery.8bf”
   PRC 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “U3D.8bi”
   Radial Blur 22.0 - from the file “Standard MultiPlugin.8bf”
   Radiance 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Radiance.8bi”
   Range 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Render Color Lookup Grid 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Export3DLUT.8be”
   Reticulation 22.0 - from the file “Filter Gallery.8bf”
   Ripple 22.0 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 22.0 - from the file “Filter Gallery.8bf”
   Save for Web 22.0 - from the file “Save for Web.8be”
   ScriptingSupport 22.0 - from the file “ScriptingSupport.8li”
   Shake Reduction 22.0 - from the file “Shake Reduction.8bf”
   Shear 22.0 - from the file “Standard MultiPlugin.8bf”
   Skewness 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Smart Blur 22.0 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 22.0 - from the file “Filter Gallery.8bf”
   Solarize 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Solarize.8bf”
   Spaces 22.0 - from the file “Spaces.8li”
   Spatter 22.0 - from the file “Filter Gallery.8bf”
   Spherize 22.0 - from the file “Standard MultiPlugin.8bf”
   Sponge 22.0 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 22.0 - from the file “Filter Gallery.8bf”
   Stained Glass 22.0 - from the file “Filter Gallery.8bf”
   Stamp 22.0 - from the file “Filter Gallery.8bf”
   Standard Deviation 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Sumi-e 22.0 - from the file “Filter Gallery.8bf”
   Summation 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Targa 22.0 - from the file “Standard MultiPlugin.8bf”
   Texturizer 22.0 - from the file “Filter Gallery.8bf”
   Tiles 22.0 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 22.0 - from the file “Filter Gallery.8bf”
   Twirl 22.0 - from the file “Standard MultiPlugin.8bf”
   U3D 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “U3D.8bi”
   Underpainting 22.0 - from the file “Filter Gallery.8bf”
   Vanishing Point 22.0 - from the file “VanishingPoint.8bf”
   Variance 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Water Paper 22.0 - from the file “Filter Gallery.8bf”
   Watercolor 22.0 - from the file “Filter Gallery.8bf”
   Wave 22.0 - from the file “Standard MultiPlugin.8bf”
   WIA Support 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “WIASupport.8li”
   Wind 22.0 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “WBMP.8bi”
   ZigZag 22.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   com.adobe.ccx.start (L) 3.7.0.128 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.7.0\"
CDO: 1.76.9
        CmdN: 1.5.14
        CDP: 1.100.15
   com.adobe.unifiedpanel (L) 1.0.5.4 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

   com.adobe.ccx.timeline (P) 2.6.27.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

   com.adobe.nfp.gallery (P) 1.2.99.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

   com.adobe.photoshop.exportAs (P) 5.1.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

   com.adobe.photoshop.personalization (L) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

   com.adobe.pluginspanel (P) 1.0.50.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"


Extensions:

   Libraries  1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
   New Document  3.4.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.4.0\fnft.html?v=3.4.0.16”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchaseTypekit.html”
   Home  2.14.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.14.0\index.html?v=2.14.0.22”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\capture\capture.html”
   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\stock-panel-licensing\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

Adobe Administrator

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15.4K Messages

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291.4K Points

@store3626 are you seeing a crash on launch or program error?

Photoshop's GPU requirements have increased for 22.0. Try the solutions here: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

If your card is not supported you may need to upgrade your graphics card.

Sr. Product Manager, Adobe Digital Imaging

10 Messages

 • 

162 Points

I have been told that they do not 'support' cards over 4 years old. However you do not require Graphics Card acceleration to be enabled to run either Lightroom or Photoshop. 

The errors that everyone seems to be experiencing are nothing to do with Graphic Card acceleration in any case.

1 Message

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60 Points

a month ago

can somebody tell me how i can fix the same issue with a mac os?!

thanks in advance

Adobe Administrator

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15.4K Messages

 • 

291.4K Points

What is the exact behavior you're seeing? Do you get an error? Crash? or Freeze?

Sr. Product Manager, Adobe Digital Imaging

1 Message

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60 Points

I have the same problem when starting the program, I get an error, what can I do about it?

Adobe Administrator

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15.4K Messages

 • 

291.4K Points

@KicArt What is the exact error?

Sr. Product Manager, Adobe Digital Imaging

37 Messages

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418 Points

a month ago

and if not at launch then a bit later....

Name der fehlerhaften Anwendung: Photoshop.exe, Version: 22.0.0.35, Zeitstempel: 0x5f7d1df7
Name des fehlerhaften Moduls: ntdll.dll, Version: 10.0.18362.1171, Zeitstempel: 0x103a4719
Ausnahmecode: 0xc0000374
Fehleroffset: 0x00000000000f9059
ID des fehlerhaften Prozesses: 0x3208
Startzeit der fehlerhaften Anwendung: 0x01d6aa01a1cecd06
Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Photoshop 2021\Photoshop.exe

22 Messages

 • 

296 Points

a month ago

I also want to start the program but I am also facing the same problem, what can I do now?

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Adobe Administrator

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15.4K Messages

 • 

291.4K Points

What is the exact error? 

Sr. Product Manager, Adobe Digital Imaging

10 Messages

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162 Points

a month ago

Lightroom Classic Ver 10 is also causing me a problem.

It want's to upgrade my Catalog to Version 10, but when it does, it throws up the following error;

Error is AgNegativeStyleManager_New exception thrown:dng_error_file_not_found

Lightroom 10 does open and I can see my files, but I cannot do anything with them.

The right click flyout menu does not work and when I try and Edit In Photoshop, nothing happens.

The only solution I could find was to revert back to Lightroom Classic Ver 9.4, but this means I don't have access to the new tools in Lightroom and when I try and Edit a file in Photoshop it says I need to upgrade to CR 12.4

However, after 5 hours online yesterday with Adobe support because Photoshop 2021 could not open any files apart from PSD, they eventually said that for some reason my OS was 'doing something' to ACR 13, and they reverted me back to an older 12.2.1 ACR which now works.

So basically, the problems have nothing to do with me, my OS, my Graphics card and everything to do with the latest Adobe upgrades.

 

Adobe Administrator

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15.4K Messages

 • 

291.4K Points

@dominic_smith_6twlcbmbsy0op

Would be better to post a separate thread for the Lightroom folks to help address that specific issue. 

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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82 Points

@ dominic_smith_6twlcbmbsy0op

Ich habe genau zu 100% den gleichen Fehler 

gibt es schon eine Lösung

LG Frank

10 Messages

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162 Points

Nicht so weit ich weiß Frank. Die einzige "Lösung", die ich gefunden habe, besteht darin, zu Lightroom Classic Version 9.4 zurückzukehren und Camera Raw 12.2.1 zu installieren. Photoshop 22.0 scheint mit diesen gut zu funktionieren. Ich habe einen separaten Thread. Es ist bei; https://feedback.photoshop.com/conversations/camera-raw-and-dng/camera-raw-v13-acr-13-problems/5f96d94e4833934b896f19bf?commentId=5f96f40f72a09d5d5ced4276&replyId=5f9469e

1 Message

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62 Points

25 days ago

Bonjour

avec la version V22 j'ai le message suivant lors du chargement d'une image

Adobe Administrator

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15.4K Messages

 • 

291.4K Points

Les exigences GPU de Photoshop ont augmenté pour la version 22.0. Essayez les solutions ici: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles 
Si votre carte n'est pas prise en charge, vous devrez peut-être mettre à niveau votre carte graphique.

Sr. Product Manager, Adobe Digital Imaging

1 Message

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60 Points

21 days ago

same problem!!!! I upgraded to an apple MacBook pro because I thought it was my computer.. nop its Adopy! not misspelled...