Skip to main content
Adobe Photoshop Family
KF

8 Messages

 • 

150 Points

Mon, Oct 26, 2020 10:41 PM

Photoshop 21.2.4: Crashing every time I use the Liquify Tool

I updated to version 22 a couple of weeks ago, and had multiple issues with it including it crashing with the Liquify tool. I turned off Legacy compositing and ensured the scratch disks when to the D drive, and it seemed to work temporarily, but then was slowing down my computer so badly that I have no uninstalled it and am using the version 21.2.4. However now with this version, it crashes EVERY time I use the Liquify tool, even when I have taken the other steps.

I'm a full time photographer and I use Liquify for a large amount of my workflow, so I'm unable to work without this feature. I've been waiting on hold with Adobe for a couple of hours today. What do I do? Is there any way to go back to one of the older versions, as I don't see the option in my Creative Cloud account?

Responses

Adobe Administrator

 • 

140 Messages

 • 

2.2K Points

a month ago

@Kim Forrester ,

There is no Legacy Compositing button in Ps 22.0 to uncheck, so make sure you actually had the latest version installed.

What you can do (if you have that version installed) is uncheck the "Use native operating system GPU acceleration" button in Photoshop>Preferences>Performance>Advanced Settings.

Liquify is hard on the GPU, and older GPUs may struggle to keep up; we provide that option for you to flip off Mac Metal support (which some older Macs do not support), but you may want to consider updating GPU hardware if it actually works and your GPU is over 7 years old.

8 Messages

 • 

150 Points

@mark_dahm I’m not sure why legacy compositing was showing up for me when I had version 22 installed but I definitely had that one. My computer is over 7 years old and didn’t struggle until I installed these latest versions.. so is there no way to go back to the old Ps version until I can get a new computer?

8 Messages

 • 

150 Points

@mark_dahm I’m using version 21.2.4 now and there’s no option to turn off native operating system GPU acceleration. But I see that I can select “normal” instead of advanced. Tried this but it crashed again. Just submitted another report. 

8 Messages

 • 

150 Points

FYI just switched to “basic” instead of normal and it worked.. for now... sometimes it does work spontaneously so I will see how many photos I can get through before it crashes again..

Adobe Administrator

 • 

140 Messages

 • 

2.2K Points

Ah, that basic setting forces Photoshop to use only the most primitive GPU APIs. We actually discussed removing that option entirely because most GPUs < 7 years old easily exceed that API threshold, but if that works for you, it is a sign that your GPU is old by tech standards.

As we believe performance boosts are possible through greater use of the GPU, you may want to consider upgrading to enjoy those benefits when they arrive.

Adobe Administrator

 • 

15.5K Messages

 • 

291.6K Points

a month ago

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

 

Sr. Product Manager, Adobe Digital Imaging

8 Messages

 • 

150 Points

@JeffreyTranberry I’ve submitted a dozen or so crash reports from Adobe each time it crashes.. I guess they don’t show up on your end