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Adobe Photoshop Family

141 Messages

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2.6K Points

Sun, Jun 21, 2020 3:35 PM

In progress

Photoshop 21.2 Select Subject Crashing / Freezing

I have the newest Photoshop 21.2 release running on Win 10 2004. When I use the Select Subject feature inside of or outside of the Select and Mask environment Photoshop will randomly stop working and freeze. After a few seconds the Adobe error reporting widget pops up.

When working outside the the Select and Mask environment the freeze happens when using the Quick Selection tool. When working inside the Select and Mask environment I've had the program freeze with the Marching Ants or Overlay display modes selected while refining the selection.

Though the problem is randomly triggered it is happening often.

Anyone else seeing this behavior?

Responses

Official Solution

Employee

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46 Messages

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1.4K Points

4 months ago

We are happy to announce the release of Photoshop 21.2.1 that should resolve this issue.

This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates

To update Photoshop to 21.2.1, click "Update" in the Creative Cloud desktop app next to Photoshop. 

More detailed instructions for updating

Let us know how it goes.

Thanks,

Akash

141 Messages

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2.6K Points

Akash,

I upgraded to PS 21.2.1 this morning and reset the settings on my GPU (Nvidia GeForce GTX 770/PCIe/SSE2 running the latest Nvidia driver 446.14) to their defaults. This included re-enabling Use OpenCL. I then went back to the images I edited earlier to see if PS would crash as before.

So far this version of PS is stable when using the 'Select Subject' feature inside of or outside of the 'Select and Mask' work environment.

Regards,

JC

141 Messages

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2.6K Points

5 months ago

I found a solution. It appears my graphics card has an issue with this new Photoshop release. It's an Nvidia GeForce GTX 770/PCIe/SSE2 running the latest Nvidia driver 446.14. I tried the Basic, Normal, and Advanced GP settings which did not resolve the problem. Turning off the GP completely in the Ps preferences did resolve the issue. I have yet to see issues with the GP with my other Adobe applications including LrC, Bridge, or Acrobat.

Adobe Administrator

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15.5K Messages

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291.9K Points

5 months ago

Thanks. This issue is being worked on.

Sr. Product Manager, Adobe Digital Imaging

141 Messages

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2.6K Points

Hey Jeffrey,

You've been very helpful on past issues. I've been experiencing a Libraries Login problem with Bridge CC on the last few versions. I recently updated to the latest version and still have the same issue as described in the following link.

https://feedback.photoshop.com/photoshop_family/topics/bridge-libraries-panel-not-loading-at-start-up

I am now running Bridge version 10.1.0.163 on Win 10 2004 (Build 19041.329) since my earlier report to Adobe with no change to this issue. I have been asking for an update on the issue but have not received any feedback lately.

Thanks in advance,

JC

Adobe Administrator

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15.5K Messages

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291.9K Points

I looked at the internal ticket and it's still being investigated by the Bridge team.

Sr. Product Manager, Adobe Digital Imaging

141 Messages

 • 

2.6K Points

5 months ago

Thanks Jeffrey,

I found that turning off my GPU had other adverse effects including the crippling of some of the Filter and Filter Gallery tools. So I kept playing around with the GPU settings and found that I can solve the freezing problem with the following settings.

I turned the GPU back on and set it to Normal mode. In the Advanced panel I selected the following settings:

Checked...

Use GPU to Accelerate Computation
Anti-alias Guides and Paths

Unchecked...

Use OpenCL
30-bit Display (I don't have a 30-bit display)

From my experimentation the OpenCL setting is the one causing the freeze to occur. With these settings my GPU is still functional and the Selection and Refine Selection tools work as expected.

I hope this additional information is helpful to the engineers as they continue to research and fix this bug.

Regards,

JC


1 Message

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62 Points

4 months ago

I am still having this issue of Select Subject not freezing but instantly restarting my PC. Even with the latest 21.2.1 update the issue occurs.

I have made sure my Windows is fully up to date and I have tried with turning the Graphics Processor off. None of this has helped.

1 Message

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60 Points

4 months ago

Hola, tengo el mismo problema con selección y aplicar mascara no fusiona y se congela y no me deja hacer nada tengo apagar la PC porque no me deja cerrar el programa tampoco, ya lo actualice y no hay cambios.