Ged_Traynor's profile

37 Messages

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886 Points

Wed, Jun 17, 2020 7:27 AM

Photoshop 21.2: Not detecting older GPU's

I have a AMD HD8490 GPU and installed Photoshop version 21.2 and the GPU is not been detected, I'm not alone as I've come across other people with the same issue on the Photoshop community forum.
Reverting back to 21.1.3 fixes the issue
Why does Adobe release updates to fix bugs and then break something else with the same update.

Responses

9 Messages

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286 Points

10 m ago

Haven't noticed problems with LR yet but I won't rollback there.

Hopefully it works in PS for mine too - the rollback to the previous version did cost me 2 painful hours... all my preferences, shortcuts and (some unsafed) actions and brushes were gone - it literally installed the previous version like I never had photoshop before. Nightmare. Had to find all my brushes, textures and actions and re-record or re-write some actions again I hadn't saved (sometimes they are in English and my German PS doesn't translate the English layer names so I have to replace that part with my German version). 

5 Messages

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106 Points

I guess you're having the german installation installed and want to use the english workspace, right?
Have you tried to rename the "tw10428_Photoshop_de_DE.dat" into something else like "tw10428_Photoshop_de_DE.dat.bak"?
Photoshop should be giving you then the english wokspace, including the english layer names.
That fixed it for me.

Btw. is there a way to save all the preferences, actions, brushes etc. before up- or downgrading PS?

8 Messages

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224 Points

You have to uninstall PS manually from the Adobe Cloud first. The Adobe Cloud will ask if you want to keep your preferences saved, than you answer yes. Next time you install PS your things should still be there. It worked for me.

I remember it worked for me a while ago, but just to be sure, make sure you have a backup of them.

If you just click to install a previous version without uninstalling first you will lose everything. It's quite bad that it works this way and makes no sense. But well..


9 Messages

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286 Points

Would be cool if there would be a hint 8-/ I wasn't aware, that everything is gone when I click on the available previous version. Otherwise I would have uninstalled it first and clearly saved my stuff. Since it always worked the other way around I didn't gave it much thought. 

9 Messages

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286 Points

I read so many comments about graphic cards still not working I don't bother to update my PS right now to "downgrade" it right after again. 

Have to consider if I buy a new pc and an up-to-date graphic card or just a new graphic card that still works with my old pc. Too bad I invested in 32 GB RAM 3 weeks prior to the update, would have made this decision almost a no-brainer 8-/

13 Messages

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194 Points

10 m ago

I just got 21.2.1 and it is still NOT working.  Same.  What about you all ? 

11 Messages

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204 Points

10 m ago

MIne still not working with 21.2.1 either.

7 Messages

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154 Points

10 m ago

Also updated to 21.2.1 and PS still doesn't detect GTX 970 (2015 release), athough Illustrator recognized the graphics card in the latest release. Hoped very much that Adobe would fix this, had to go back to 21.1.3
Unfortunately, mentally I'm already buying a more powerful and, accordingly, expensive kit

6 Messages

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172 Points

10 m ago

21.2.1 is not detecting GPUs on any of my systems also.

8 Messages

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224 Points

10 m ago

This problem wasn't fixed I think.

In the patch notes of 21.2.1 they don't say anything about fixing it.

6 Messages

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154 Points

10 m ago

For me either the 21.2.1 version does not solve the problem: the GPU is still not recognized.


66 Messages

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1.1K Points

9 m ago

Quadro 4000, which is on the list of tested cards is not recognized:
https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

I bought a Quadro 4000 and its running fine. Windows installed the latest drivers and openGl Extensions viewer reports everything is fine. Photoshop 21.2.1 does not recognize it. What's going on?


3 Messages

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122 Points

9 m ago

Did  21.2.2 fix this issue ?

13 Messages

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194 Points

Nope. It is still not working for me. Its been two release and Adobe still did not want to fix this!  Terrible company!

3 Messages

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122 Points

WTF ?

974 Messages

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12.1K Points

@Philip Chong: You wrote "Its been two release and Adobe still did not want to fix this!  Terrible company!"

Unless you personally work for Adobe AND are a manager level employee, there is no way that you could have any inkling about what Adobe "Wants"

Small minds do not offer constructive thought nor comment; often on the web, those people hide in the bushes and snipe.

974 Messages

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12.1K Points

@Saskia Hoegen:  Could you provide just a little bit more detail?

3 Messages

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122 Points

@Dave About what exactly ? The issue here is that older GPUs are not detecting on Photoshop 21.2+ and they are releasing updates without even caring about this major issue.

974 Messages

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12.1K Points

I was not sure to what your three letter comment was referring. There was a second issue afloat, which you may or may not have seen: when I tried to reply to your earlier comment, a Warning popped up, probably not originating with your system, and most likely a hack against the provider GetSatisfaction which is used to host this forum for Adobe. It may be fixed now, but the first instance I encountered was when trying to reply to your posting; there were numerous other MeToo remarks by other readers, and I think it turned out that they were encountering this Warning at random and not related to a specific user. So, I was not sure whether your three letter comment was related to that!

65 Messages

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1.3K Points

9 m ago

The problem needs to be resolved urgently.
Without a GPU, Photoshop cannot even properly redraw its screen (on Win7). It is enough to press Tab to verify this.
Are Adobe programmers now writing Photoshop exclusively in scripts?
It feels like Yes.




13 Messages

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194 Points

Adobe do not care!

They know everyone wants them and they are too big to fail.

This is sad!

974 Messages

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12.1K Points

Philip Chong: Unless you personally work for Adobe AND are a manager level employee, there is no way that you could have any inkling about what Adobe "Wants"

Small minds do not offer constructive thought nor comment; often on the web, those people hide in the bushes and snipe.

1 Message

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60 Points

9 m ago

I don't personally know anyone who works for Adobe so I can't say just how complex their regression testing should be for PS.  All I CAN say is from an end-user's perspective it seems one of the driving reasons to move to the subscription model is so that the user base can be their unpaid beta testers.  I would be happy to be a beta tester for a discount on my subscription since this costs me time (aka money) with every Adobe update to one of their apps.  One of the reasons I switched away from Premier years ago.  Those bugs were costing me BIG MONEY and almost lost me my best client.

974 Messages

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12.1K Points

9 m ago

Jim Setzer:  No, Jim, it is Not "all about you." Switching to SAAS business model was clearly done to smooth out cash flow and make things more predictable / manageable for the corporation and has absolutely nothing to do with beta-testing.

Apple actually sparked the switch to SAAS with their App Store model. Everybody else HAD to jump in as well lest Apple become the only purveyor of software.

With the old "purchase once and then upgrade occasionally" revenues were unpredictable,  yet support expenses were continuous, even for customers that would buy once and stay with the same version forever. I see postings on this forum for people using Photoshop 6! That predates the earliest CS versions even, yet there is an expectation that Adobe will forever keep "the tires on old Betsy" until that user goes into a Home.

Adobe is not the only company to get smart about this management; SAAS is becoming the prevalent model, and it works well, both for the users and for the companies.

Would you prefer to pay enormous upfront pricing and then have enormous Upgrade expense? Or, would you like to be able to budget a little subscription fee monthly and forever receive updates as you choose and at no additional expense?

Consider also that there are a lot of people including students and hobbyists that can enjoy this powerful program suite that would not have been able to pop for a big initial investment. I see a lot of those folks posting here, the younger (sometimes angry) set who are outraged that they cannot do Full Screen stuff on their phones! If they had not had access financially to Photoshop and Lightroom because of cost, they wouldn't even be here, in early stages of learning, to become more advanced.

DISCLOSURE: I do not nor have I ever, worked for Adobe.

11 Messages

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204 Points

"DISCLOSURE: I do not nor have I ever, worked for Adobe."

But you've decided to be the forum policeman. I see. Every forum's got one.

I'm not interested in what you have to say. I just want Adobe to fix this hideous, basic bug that cripples ACR and photoshop.

974 Messages

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12.1K Points

Tony Rogers: Apparently input that does not fit your narrative is not allowed... I hope that the problem does get fixed as well; there is an expectation of civility on this forum. If that is uncomfortable, there are social media blogs that put up with ad hominen  slurs. 

13 Messages

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194 Points

8 m ago

Is Adobe going to fix this GPU thing?  They also need to fix this : when I go to the 360 world, I have to drop to 8 bit.  In 16 bit, its over saturated. This bug has been there for years!

Adobe always break things with every update. 

What type of company is this?

974 Messages

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12.1K Points

8 m ago

Philip Chong: You have posted this MANY times, never with any constructive comment, and always with a back-hand comment such as this time where you said "Adobe always break things with every update. What type of company is this?"

Those remarks add exactly nothing to the discussion and are likely to result in zero response from Adobe.

You also make the presumptive statement that what you are reporting is an actual Bug, when it is very likely that it is not and that older machines need to keep up with the software world.

13 Messages

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194 Points

Why not support older GPU?  We are not going near Windows 3.11 yet? Older, not oldest. Gee wheeze!

11 Messages

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204 Points

I don't think that this is about older GPUs. If it was deliberate, Adobe would have announced it or changed the system recommendations. I think the thread title is wrong. There are just some circumstances where the software now no longer detects GPUs.

And they don't seem to be bothering to fix it very quickly.

974 Messages

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12.1K Points

Philip Chong:  It is a matter of responsible corporate governance. You must understand that support for (including tech support) people using older software versions or older hardware is (1) costly, and (2) has an ever diminishing audience and almost no addition to the revenue stream.

The reality is that the life cycle of new computers in terms of tech obsolescence is very short. Unfortunately, users on limited budgets DO get squeezed as things evolve and their systems need upgrade. Watch the new product releases hitting the market this fall! There will be many, and many new components .

13 Messages

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194 Points

What I am asking is Adobe should enable it.  Let us decide that our hardware is old enough and we should move on.

Right now I am using two version of PS.  The latest version because I cannot get into the 360 world because of the GPU hardware disabled.

Then I am using the third version earlier where I can get into the 360 world in PS.

Isn't this fun ???

974 Messages

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12.1K Points

Philip Chong:  you wrote "What I am asking is Adobe should enable it"

That is exactly what I was trying to convey: there comes a point where the corporation must decide whether to spend the dollars to try  and keep the wheels on Old Betsy forever in order to accommodate a tiny population of customers, whose hardware version is old.

Perhaps you would support the idea for the company to offer custom alteration to enable use of old stuff but charge you at cost the thousands of dollars that takes? I sure wouldn't! That would cost more than buying a LOT of new PCs!

5 Messages

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50 Points

8 m ago

I just solved it for myself by reverting back to 21.1.3 after reading about it in another thread a few minutes ago because I was still having issues with my GTX 960 GPU not being detected and advanced features grayed out (scrubby zoom, opencl, lighting effects, etc.) while it was alright a few months ago. So that means no fix yet, lets see!

 

For now, 21.1.3 is working superfast with all the advanced features.