Ged_Traynor's profile

36 Messages

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866 Points

Wed, Jun 17, 2020 7:27 AM

Photoshop 21.2: Not detecting older GPU's

I have a AMD HD8490 GPU and installed Photoshop version 21.2 and the GPU is not been detected, I'm not alone as I've come across other people with the same issue on the Photoshop community forum.
Reverting back to 21.1.3 fixes the issue
Why does Adobe release updates to fix bugs and then break something else with the same update.

Responses

4 Messages

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94 Points

3 m ago

Windows 7 Ultimate 64bit, Photoshop 21.2.5, Nvidia GTX 1070 drv ver 461.40, and my GPU is not detected in PS, 3D functions and other things does not work! I cannot work!

4 Messages

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94 Points

CameraRAW and Bridge 2020 does not detect GPU too!

11 Messages

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204 Points

It seems that Adobe broke Windows 7 versions of Photoshop version 21 in later releases. Same with Camera Raw version 12.x later releases. According to the system requirements for Photoshop version 21 and Camera Raw 12.4, Windoes 7 should be supported.

Well they do work, but apparantly not with GPU support. This problem seems to have happened because they broke Windows 7 support half way through a major release.

Does anyone using Windows 7 have working GPU support and if so, what version of Photoshop and ACR are you using?

7 Messages

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154 Points

I have PS 21.1.3.190 and Camera Raw 12.4 on my second machine - the graphic card is identified, the 3D functions are OK. Windows 7 Pro, GeForce® GTX 970

(edited)

11 Messages

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204 Points

That's interesting. I'm on 21.2.5 and GPU is not recognised. With this PS version, when I use ACR 12.4, the GPU is not recognised either.

4 Messages

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94 Points

PS 21.1.3 GPU detected and working ok on Win7, I installed version 21.2.5 on Windows 10 and it detects GPU ok. But I hate w10. :)

4 Messages

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94 Points

while PS version 21.2.5 detects the same gpu in Windows 10 and does not in Windows 7, it would be operating system issue? But what about ver 21.1.3 which detects gpu on Windows 7?  Maybe  incompatibility between system/drivers/ps?

11 Messages

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204 Points

I think Adobe broke PS for Windows 7 somewhere between 21.1.3 and 21.2.5. And it doesn't look like they're interested in fixing it. It is not an issue with "old" GPUs becuase these GPUs work in Windows 10.

I think they dropped suppport for Open GL somewhere around this time but whether that has anything to do with the problems, I don't know.

6 Messages

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172 Points

3 m ago

Just upgraded my Windows 7 computer to Windows 10 and upgraded to Photoshop 22.2.  Photoshop now sees my Quadro 4000 GPU.

1 Message

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60 Points

3 m ago

Ditto a while ago... have to say though that photoshop 22.1 on win 10 is slower than 7. actually really disappointed and also feels more clunky. It recognises the video card which to be honest is what I wanted. Shame it didnt do it on win 7. 

143 Messages

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2.5K Points

10 d ago

FYI: Looks like 22.3.1 breaks GPU detection again. My RTX 2060 is not detected. Rolling back to 22.3.0 restored GPU accelleration.

5 Messages

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106 Points

8 d ago

Big *sigh*

It seems, Adobe doesn't work very consistant or careful  regarding updates and newer versions.

Those bugs weren't very common back in the days, when one could buy the software.

I'm not saying, that the subscription model is bad, but imho the software should be less afflicted with bugs, charging customers for the use of Photoshop, as they do.

Seems they cre more about new features than avoiding introducing new bugs every time :/

Not even speaking of lost worktime on projects, downgrading all the time.

Which one was the last flawlessly functioning version? Can't remember! :(

7 Messages

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130 Points

3 d ago

I was able to solve with latest version as of 5/4/21 by uninstalling and changing language in CC app from english US to english international.  GTX 1650 ti. Hope this helps