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Adobe Photoshop Family

36 Messages

 • 

866 Points

Wed, Jun 17, 2020 7:27 AM

In progress

Photoshop 21.2: Not detecting older GPU's

I have a AMD HD8490 GPU and installed Photoshop version 21.2 and the GPU is not been detected, I'm not alone as I've come across other people with the same issue on the Photoshop community forum.
Reverting back to 21.1.3 fixes the issue
Why does Adobe release updates to fix bugs and then break something else with the same update.

Responses

13 Messages

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272 Points

4 months ago

Adobe should eventually fix this issue and clearly communicate it to their users.

I was told, that it was considered a bug transfered to india to the developers team and I even got the subscription three months for free because of that.

 

Since then there have been 2 Versions released and it still doesn't work?!

Still reverting back to 21.1.3 to keep things working :/

 

What has happened to the Adobe support/tech team?

Any chances, the good quality of Adobe products (Photoshop, Lightroom Classic) will come back to life?

 

Would be great. Thanks!

 

13 Messages

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272 Points

3 months ago

Hi there,

 

does anyone know wether the 21.2.4 does solve the issues regarding the GPUs?

 

Cheerz

 

31 Messages

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722 Points

On my system, it did not solve the issues. Back to 21.1.3 for me.

13 Messages

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194 Points

Do it did not for me. 

13 Messages

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272 Points

Isn't that unbelievable?

3 Updates already and no fix, though it's a confirmed bug!

 

I used to LOVE Photoshop for more than 2 decades, but nowadays I totally loose it :/ 

7 Messages

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120 Points

This is really very disappointing - surely having a large segment of your market blocked from upgrading and enjoying benefits for which money has been exchanged should be considered important. 

I'll remain on PS2019 even though I would really have appreciated using the new split warp feature and being able to adjust brush angles with a keyboard shortcut.

 

Reverting back to PS 21.1.3 is not a solution, that version in itself is horribly flawed and on my PC crashes a lot. 

 

In actual fact looking over the changelogs indicated just how scary all the crap is that is hidden from us.  

 

Racing a half baked update to market which should really still be in Beta is a clear indication of just how money driven Adobe is - something that usually does not co-exist well with sincere customer care...

 

36 Messages

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866 Points

3 months ago

Adobe have changed their FAQ for GPU's

"If your graphics card is older than 4 years, GPU functionality in Photoshop may be limited or not supported."

So going forward anyone with an older GPU will need to upgrade their cards in order to be able to use Photoshop version 21.2 and above.

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

They have even removed the list of supported cards for some odd reason.

According to Adobe's GPU minimum system requirements

nVidia GeForce GTX 1050 or equivalent; nVidia GeForce GTX 1660 or Quadro T1000 is recommended

The GTX1050 was released in 2016, which makes it 4 years old, so next year that card will be among the many unsupported GPU's

Seems Adobe couldn't be bothered to address the issues with older GPU's

(edited)

8 Messages

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174 Points

@ged_traynor SO my nvidia GTX 1070 is officially supported but still does not work. ABout time they fixed it!

36 Messages

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866 Points

I posted about this issue over 4 months now and Adobe have still not addressed it, so I wouldn't get you hopes up, a new release of Photoshop is just around the corner and I can't see Adobe fixing the issue with version 21.2 and above.

It will be interesting to see if there are even more issues relating to GPU's in the next version, you can count on it been as buggy as hell, Adobe seem to release beta versions to the public these days, quality testing before release seems a thing of the past unfortunately

(edited)

1 Message

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60 Points

I received this last Friday from support..

 

 

We're sorry about the trouble with Photoshop. We currently have an ongoing issue in Photoshop where the application is not able to detect some older graphics cards. Our developers are investigating the issue and working on a fix.

Please check: https://feedback.photoshop.com/conversations/photoshop/photoshop-212-not-detecting-older-gpus/5f5f46...

 

You can add your vote to the thread and follow it for information on updates related to the issue.

15 Messages

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214 Points

It would have been nice to have a bit more official input from Adobe on this thread. A simple update like ralphyboy2 received  above would have much appreciated. The other thread I'm following on here for the wacom/windows ink problems has had several updates from Adobe employees. The problem becomes even more infuriating when you as a customer think you are being ignored or getting no feed back on the issue.

8 Messages

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174 Points

Here we are four months later. And the software we are all paying for can't use the perfectly adequate computers we have. What a crap way to do business.

7 Messages

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120 Points

3 months ago

Well Photoshop 22.0.0 is just out (about a day ago or so) and from the release notes (https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues) there is no mention about fixes for the lack of GPU support as hoped for.

Apparently it was more important for the Adobe to spend time on developing a feature to replace clouds or something in a photo...yipee!

This list of crap that was broken is probably the longest one ever - it really is scary to see just how broken Photoshop really is.

13 Messages

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194 Points

Very sad indeed!  Adobe is not good.  I am waiting for this update to the graphic cards.

5 Messages

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50 Points

It's done. With 22.0.0 (PS 2021) older GPUs getting detected but only on Windows 10. Just tried it few days back and its alright now.

1 Message

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60 Points

3 months ago

There are often glitches in Photoshop if you constantly update it. Then the developers themselves are looking for sources of their failures. As a result, for the last year  I will not update my version of Photoshop in the last year, and all work on the https://justdomyhomework.com/blog/how-to-write-case-study is correct.

(edited)

1K Messages

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17.1K Points

3 months ago

I suspect that a lot of us are using work computers where we have no control over updating. I use an HP EliteOne 800 with (apparently) an older, mostly worthless video card. It isn't replaceable so my employer would have to buy me a new computer. Right now is a bad time to push businesses into spending money, because revenue is down in many sectors because of COVID and budgets are tight.

I'm able to use Photoshop 22 but without graphics acceleration and I'm still seeing what the performance hit is.

7 Messages

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120 Points

Right now is a bad time to push businesses into spending money, because revenue is down in many sectors because of COVID and budgets are tight.

Good point!  I know of at least two design companies with no less than 10 photoshop design stations each who lost a lot of working hours trying to figure out why their Photoshops almost came to a standstill. Not all PS users at IT techies. After spending money on tech support, they all had to revert to older versions.  Who pays for the lost productivity?  The technician's callout fees etc. etc.

It is my explicit opinion that Adobe is  seriously negligent with regards to quality control and completely oblivious to their responsibility towards their customers.

Their lack of engagement in this particular thread, as with many others, sufficiently proves the point in combination with the growing lists of hundreds of ongoing fixes being applied and for which it is arrogantly assumed that we would be content with.

(edited)

7 Messages

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120 Points

Hey all, about a month ago PS22.0 was introduced and in spite of Adobe apparently admitting to be working on resolving the issue reported in this thread, it was evident that it was not fixed (many new versions later).

Now version 22.1 has been released - can anyone confirm whether this has now been resolved because it really seems like Adobe has either forgotten about this rather important mess they have created or they are deliberate in their actions and have decided to ignore it completely leaving thousands of customer stranded without and option to upgrade PS without expensive hardware upgrades.

(edited)

8 Messages

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174 Points

It seems most odd that they have just given up on this. On a subscription model, breaking the software and then expecting people to keep on pay seems crazy. I've started to look for something else.

59 Messages

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952 Points

I am using Serif Affinity publisher and it works great. It's one time payment only. So I suppose their photo program is fine too

7 Messages

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120 Points

I've also been moving my smaller projects to Serif Affinity Photo for the last 4 months while I'm still learning all the features. They have come a great way in slowly becoming a good competitor to Photoshop and can probably already scoop up quite a large market segment who do not use super advanced Photoshop exclusive features.

Like I said in a different thread, the only reason why Adobe is treating us like this is because of the absence of a competitor.  I gladly paid Serif for their software and am as happy as a little pig an a pool of fresh mud.

I'm currently carefully taking stock of all the Photoshop features I really need and finding their equivalents in Serif Affinity Photo.  The amount of YouTube videos is also rising steadily and are of relatively good quality.

13 Messages

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194 Points

PS 22.0.1 still not working. I think Adobe give up on this. Sad.  There are other photo editor programs to use. 

15 Messages

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214 Points

I had some success, might be worth trying the latest Nvidia driver for your card.

I was right back on photoshop 20.0.10 as that is all I could get to work reliably with my GPU (Quadro RTX 4000 that would stop being recognised after using preserve detail to resize an image)

I updated my NVIDIA driver (clean install) to the latest one for my card, and it was horrible, artefacts and the image just disappearing when using refine edge in select and mask. It was so bad I thought the GPU was dead.

But before reinstalling the older NVIDIA driver I thought Id try the latest version of Photoshop at the time 22.0 (I didn't  migrate the Photoshop preferences from the old version to new), and it all works as it should, finally!. Only been 5 months to get a brand new PC to run smoothly.

5 Messages

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50 Points

2 months ago

Hi Everyone,

So I can confirm that I just updated to the new 22.0.0 version (Adobe Photoshop 2021) and now my GTX 960 GPU is being detected along with all the advanced features like scrubby zoom, opencl, lighting effects, etc. working properly.

Seems like Neural Filters and Sky Replacement are not the only great things in PS 2021, they actually fixed some older issues like this too

PS: I can only speak for Windows 10. Not sure if anyone still facing this with Windows 7.

13 Messages

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272 Points

@Zain_PSThe  The 22.0.0 is not compatible with Windows 7 anymore :/ 

Nice move Adobe. You got rid of the problem to solve the issue for the graphics cards for the Windows 7 users. Congratulations!

5 Messages

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50 Points

Yes exactly, Adobe got the problem fixed, but also got everyone on board for Windows 10. Thankfully it was easier than getting a new GPU which would've costed so much.

Well, guess everyone is finding ways to push off windows 7. Sooner or later, we gotta make the move.

6 Messages

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142 Points

On windows 7 PS 22 will not rise, alas. Unfortunately, the era of Windows 7 for Adobe is over. As soon as I switched to Window 10, the GPU identified by PS - now all functions work

(edited)

7 Messages

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182 Points

2 months ago

Well, that might explain why the ctrl+option+command doesn’t work for me since I upgraded to 22.0.1. Except the preferences show the GPU being on -maybe there’s a disconnect somewhere? 
MacBook Pro 15” (2016) ATI Radeon 460 4gb

1 Message

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60 Points

2 months ago

I have similar problem. I have Photoshop 22.0.1 and it is not recognizing the AMD HD5450 graphics card :( 

(edited)

7 Messages

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120 Points

@esteewhitephotos

An Adobe representative on this thread indicated that Adobe was looking into the problem to have it fixed. In light of Adobe's clear disinterest in addressing this issue and rendering the value of said representative worthless, sadly your options are as follows:

  1. Have your graphics card replaced.
  2. Revert back to Photoshop version 21.1.3 or older and stop paying Adobe for upgrades you will never be able to use.
  3. Migrate to a software alternatives like  Serif Affinity Photo (https://affinity.serif.com/en-gb/photo/) which has much better prospects.
  4. Or just turn the other cheek and take it.

Adobe is clearly abusing their position as the market leader in this field to cherry pick what they break, fix or totally destroy without a care in the world about how it affects the customer base who bestowed this power onto them.

Just a pity modern consumers do not recognize the power they have and start boycotting corporate abusers in general with no exception to Adobe.

I've been silently resisting this kind of crap for years - now not so silent anymore.

(edited)

13 Messages

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272 Points

Very well said!

And they continue this behavior with the 22.0.1 version too :/

Unfortunately as a 20+ years photoshop user at the age of 56 it's hard to leave PS for alternative apps.

Photoshop has been in my workflow for such a long time.

Can't afford it as an employed product photographer to fumble around with another software to learn it, while my boss wants results asap.

So I guess, I'll have to choose option 4.

So sad :(

Cheerz

Goyko

904 Messages

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11.4K Points

@goyko_kleensang : In the long run, upgrading in order to have access to future new features makes sense to me. On Black Friday I ordered a new machine from HP online. It took all day because they were so swamped that the order page kept crashing on line; however, each time it did so, and I had to reenter all of my specifications, the price had dropped again! I saved an additional amount that made my day worth it.  My PC really did need to be updated. My computer has an i7 but it is Generation 3; the new one will have a Generation 10 i7. My GPU is an Nvidia GeForce GT640. the new one is GTX 1660,my existing power supply is 350W and the new will be 750W. I would have selectively replaced parts, but it turned out that would mean replacing everything anyway.

FWIW that Option (4) can give you whiplash if done often enough!

(edited)

2 Messages

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70 Points

a month ago

Hi guys

Just had a chat with an Adobe representative concerning the exact same problem (PS 22.1.0 not detecting AMD Radeon Vega II). With 21.2.4 everything worked.

I am 58 years old working with Adobe since the early days.

The Adobe representative treated me not nicely (trying to stay polite).

It is not the first time Adobe does not accept a bug and all of a sudden there will be an update (I remember a huge problem with AE and they solved it without being sorry for all the problems.

Especially the Adobe representative sees me as too small. He asked, why my problem as a single user would be important compared to companies having many seats.

Regards,

Uli

1 Message

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60 Points

a month ago

Same Problem with

Adobe Photoshop Version: 21.2.4 20200922.r.323 2020/09/22: 8e8e91e8543  x64

and Quadro M5000.

Quadro M5000 not recognized but i can click on use GPU. But except for Basic Normal and advanced Tab and Guidlines & 30 Bit Display everything else is greyed out.

With CS6 on the same machine it works.

best regards

15 Messages

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214 Points

Marc, I'd start your own thread, paste all your system info from photoshop help. We are all on Adobe's naughty step in this thread, and a thread of your own might get some attention from the Adobe employees. There are a few other threads about GPU problems that they seem quite active on.

Have you tried a chat with adobe support ?, the got my Quadro going briefly by resetting the GPU driver, not sure how they did that though.

A clean install of NVIDIA driver 452.47 and then installing Photoshop 22.0 without keeping the preferences seems to have solved my issue more permanently.

Good luck.

(edited)

2 Messages

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80 Points

15 days ago

I have just updated the lastest version (22.1) and its now detecting my graphics card (AMD HD 7650A) for the first time, I had been doing the bulk of my work on version 21.1.3, which was the last version to detect my card,  and using the new version sporadically without checking the use graphics processor box, which was ok but noticeable. Really happy, I was resigned that my card was probably too old and would be no longer supported so I'm elated that it's now working 😁

(edited)

59 Messages

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952 Points

15 days ago

Quadro 4000 works now too. Finally.

3 Messages

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104 Points

15 days ago

Quadro FX 3800 works on 22.1 again as well.  I've worked in it this morning for a bit and no obvious bugs yet.