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36 Messages

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866 Points

Wed, Jun 17, 2020 7:27 AM

In progress

Photoshop 21.2: Not detecting older GPU's

I have a AMD HD8490 GPU and installed Photoshop version 21.2 and the GPU is not been detected, I'm not alone as I've come across other people with the same issue on the Photoshop community forum.
Reverting back to 21.1.3 fixes the issue
Why does Adobe release updates to fix bugs and then break something else with the same update.

Responses

Official Solution

Adobe Administrator

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15.4K Messages

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291.4K Points

5 months ago

The engineering team is looking into this.

Sr. Product Manager, Adobe Digital Imaging

160 Messages

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4.2K Points

Thanks Jeffrey
Dave

36 Messages

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866 Points

Cheers Jeffrey

Adobe Administrator

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15.4K Messages

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291.4K Points

Mark Dahm from the team may reach out to a few of you directly to get more detailed information and try and build.

Sr. Product Manager, Adobe Digital Imaging

10 Messages

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236 Points

My case has already been sent to india and has been confirmed as bug. 

6 Messages

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154 Points

Dear Jeffrey any news about the possible fix release

13 Messages

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194 Points

It is still not working for me too. I am running this inside VMware.  The 3rd previous release and before that, all works.  Is Adobe going to fit it?

1 Message

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64 Points

Any idea on how the fix is going?

5 Messages

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50 Points

I just solved it for myself by reverting back to 21.1.3 after reading about it in another thread a few minutes ago because I was still having issues with my GTX 960 GPU not being detected and advanced features grayed out (scrubby zoom, opencl, lighting effects, etc.) while it was alright a few months ago. So that means no fix yet, lets see!

 

For now, 21.1.3 is working superfast with all the advanced features.

1 Message

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66 Points

I have just discovered I have this issue, My card is an AMD Radeon HD 7650A, I have uninstalled the current version, and now trying to find a previous one that will recognise it. Hope this gets sorted soon

Official Solution

Adobe Administrator

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15.4K Messages

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291.4K Points

a month ago

Photoshop's GPU requirements have increased for 22.0. Try the solutions here: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

If your card is not supported you may need to upgrade your graphics card.

For example @ged's card is very old and is not supported:

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html#Unsupportedgraphicscards 

It scores less than 200 on this benchmark: https://www.videocardbenchmark.net/directCompute.html 

More modern cards that have been released in the past year or two that score in the 2000s and 3000s can be had for $100-$150 (see the same link above)

Sr. Product Manager, Adobe Digital Imaging

31 Messages

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722 Points

Well, my budget is already allocated for a new monitor and some lenses, so I'll just muddle through using the crippled new version to learn it [if there's anything new I can learn without GPU support for my card], or an older version to actually get some work done.

You could at least have put a "Legacy 21.1.3 Mode" in the prefs.

[ EDIT ]:

And it seems I have to disable the undetected GPU to work around the "Program Error"  bug. Huh?

(edited)

12 Messages

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194 Points

@JeffreyTranberry My Quadro RTX4000 (Release date November 2018) has issues running a monitor in 30 bit mode. It gets detected at program launch but as soon as you resize the image using preserve details it ceases to be recognised. So I lose scrubby zoom and other GPU accelerated features.

So I dont think the issue is just related to older graphics cards.

I contacted Nvidia support and they pointed the finger at Adobe. With every other program the GPU works fine.

Currently Im back on Photoshop version 20.0.10 to be able to be to use preserve detail and scrubby zoom.

Your tech support got it going for a while by resetting the driver, but as soon as I upgrade Photoshop the problem comes back. 

Ironically I paid the extra for the Quadro card as I though it would be the reliable option.

13 Messages

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194 Points

New card can be bought for $100-$150?  Sure.  But why can't we decide what hardware we want to use?  Even if it is slow, we are OK with it too.

Adobe Administrator

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15.4K Messages

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291.4K Points

We need to draw the line somewhere. We don't support PPC Macs or Windows XP either - at some point old technology can no longer be supported in order for us to support new OSes and hardware standards. If new hardware isn't in the cards, the options are disable GPU or use the prior version.

Sr. Product Manager, Adobe Digital Imaging

8 Messages

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174 Points

@JeffreyTranberry But you broke a Photoshop version through a minor update. And don't seem to be showing any interest in fixing it. My Nvidia GTX 1070 is still supposed to be supported but no longer works.

So, I don't beileve the issue is "old" hardware. Please fix it. Pretty please.

6 Messages

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154 Points

@JeffreyTranberry Unfortunately it does not seem something planned from Adobe even because the graphic card compatibility statement has been changed a long time after the problem arises. Furthermore is not clear what makes a card compatible and what not. The sentence "If your graphics card is older than 4 years, GPU functionality in Photoshop may be limited or not supported."  from a technical point of view doesn't mean anything. From a professional software vendor, I was expecting a professional compatibility statement with a list of functionalities features the GPU has to have not a generic "older than 4 years may be limited".

(edited)

13 Messages

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194 Points

Have you any of you guys that play video games and the game makers said you can't play the games because your graphic card is too old ??? (We are old enough to know that graphic card is too old.  We certainly do not need Adobe to tell us this!) Adobe is terrible. Bad company at that!

771 Messages

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10.3K Points

@ phillip_chong_7dmutjwra9pvm: Stamp your feet  VERY hard, and the World will conform to your wishes! Screaming while rolling on the playground is certain to help, too.

(edited)

31 Messages

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722 Points

Oh dry up, DG. I knew full well that my cards days were numbered (it's ancient), and have been thinking about replacing it, so that's not the issue. it's two things:

First, Adobe broke the support with a routine update, and couldn't fix it for three more updates. That's pretty sad.

Then, there's the matter of the way this was just sprung on us without any advance notification. As I said, I have already allocated my budget for other things. I am retired, and have to be careful about that.

The past several releases of Photoshop have been bug-ridden train wrecks. They apparently have decided that users will be the Beta testers. I have really lost respect for Adobe.

6 Messages

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142 Points

There's also the problem that Adobe don't let us download older versions after a time. So, very soon it'll be either update the hardware or you can't download a compatible version anymore.

And I agree, a prior notification that older hardware wouldn't be supported anymore is essential in good business. But they just left us in the dark about the issue for four months. And they didn't release any official notification about it.

Anyway.. There's also the third option of switching software, which I may do in the future. It's the cheapest one and there are good ones out there, even better than Photoshop depending on what you want to do.

57 Messages

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834 Points

5 months ago

On my Macs, the GPUs are perfectly detected, but not used at all. Zero. You can easily can track this yourself on "Activity Monitor" (or the Windows equivalent). That's a general issue with Adobe software on OSX and/or macOS. And independent if I try on a 2015 iMac5K or a recent beefy equipped MBP16, the result is the same: Adobe Software does not involve GPU on Mac in graphics processing - what is btw totally weird, the Mac is the graphics computer. Not the Windows PC. But somehow Adobe managed it to pervert this. Plase see attached screen shot. From over 2 hrs CPU runtime, developing raw files, exporting to jpg (88 images, that took 25 minutes), only 52 seconds the GPU was utilised. For what ever, but not that 25 minutes it took to export that 88 NEFs to JPG (46 megapixels from a Z7 to 2048 pixels long edge). Click on the image to enlarge:



Hint: in Activity Monitor you may press Cmd+4 for GPU and Cmd+3 for CPU history, the GPU usage below is caused by some other software, not LrC nor Ps:

13 Messages

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570 Points

5 months ago

I'v got same problem on Windows 10, thus I cannot use some basic features as visualising changes of size and feather of brushes. I reverted back to 21.1.3 which is working OK.

771 Messages

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10.3K Points

5 months ago

That GPU dates back to 2013. Inappropriate to claim that Adobe "broke something" when you are using outdated hardware!

36 Messages

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866 Points

Well it would have been nice if Adobe mentioned that the update will affect older GPU's, it's not just the GPU issue, Adobe have caused other issues with this update as I've seen on the Adobe Photoshop forum.
Every time Adobe push out an update to fix bugs they always introduce other bugs and it's been that way for sometime now.
Quality testing is something Adobe no longer do

771 Messages

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10.3K Points

Ged Traynor: Considering the  near infinite number of possible combinations of hardware and other software on that hardware across the planet, a disclosure document to prevent someone from making a self inflicted problem with upgrade would of necessity be a near infinite sized document!   It is not reasonable for any software maker nor any other producer of anything to be expected to anticipate their end-user's particular circumstances and to prevent those end users from having this sort of experience.

Anyone who has been around electronics very long can reasonably be expected to be aware that hardware must keep pace with software without a nanny  call to make sure.

As to your comment asserting that Adobe does not do quality testing: this was not about quality. You have no insider basis to make that assertion anyway. What this is about is you, the end user, choosing not to stay current, and flaming out when that choice bites you in the hind-parts!

(In case you are wondering, I do not work for Adobe and never have.)

160 Messages

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4.2K Points

I am with Ged on this one. If an update will only work with GPUs from a certain point (and I do understand why that might be the case) then the release notes need to make that clear .
In addition some users are having to uncheck legacy compositing to avoid redraw bugs. The legacy compositing should not be changed and that checkbox was put in place as a workaround for anyone who had issues with the new compositing.
Dave

6 Messages

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142 Points

5 months ago

I think I may have a related iusse, but I don't know if it is GPU related. My PC is old, and I noticed that the PS doesn't recognize my GPU when I go to the Performance options. Going back to 21.1.3 solved the problem.

When I zoom out of the image, the quality of the visualization becomes really ugly, particularly in the 33,3% and in the 66,7% zoom size. It's almost impossible to work.

771 Messages

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10.3K Points

5 months ago

Caetano:  "My PC is old, and I noticed that the PS doesn't recognize my GPU when I go to the Performance options."

Definitely related!

251 Messages

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4K Points

5 months ago

Something  has changed sniffer does not seems to work through it doe not seem to have been changed.  Yesterday when I ran it. It produced this little info

Microsoft Windows [Version 10.0.18363.900]
(c) 2019 Microsoft Corporation. All rights reserved.

c:\>"C:\Program Files\Adobe\Adobe Photoshop 2020\sniffer"
Tester="Photoshop"
snifferStart="2020-06-17_23:00:19"
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4053
glgpu[0].GLName="Quadro K2200/PCIe/SSE2"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLRenderer"Quadro K2200/PCIe/SSE2"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
NumCLGPUs=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 CUDA"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=4294
clgpu[0].CLName="Quadro K2200"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CUDASupported=0
clgpu[0].CLBandwidth=6.100000e+10
clgpu[0].CLCompute=392.211003
NumNativeGPUs=2
nativegpu[0].NativeName="5050:NVIDIA Quadro K2200"
nativegpu[1].NativeName="140:Microsoft Basic Render Driver"
snifferEnd="2020-06-17_23:00:21"
 
c:\>

When I ran it 10 days ago it produced this info:

c:\>"C:\Program Files\Adobe\Adobe Photoshop 2020\sniffer.exe"
Tester="Photoshop"
snifferStart="2020-06-07_09:36:18"
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4096
glgpu[0].GLName="NVIDIA Quadro K2200"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="26.21.14.4274"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Quadro K2200/PCIe/SSE2"
glgpu[0].GLRendererID=5050
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_155e44d723cfc32d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_155e44d723cfc32d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_155e44d723cfc32d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_155e44d723cfc32d\nvldumdx.dll"
glgpu[0].GLDriverDate="20200313000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
gputag.GL_SHADING_LANGUAGE_VERSION=35724
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20 NVIDIA via Cg compiler"
gputag.GL_FRAGMENT_PROGRAM_ARB=34820
gputag.GL_MAX_PROGRAM_INSTRUCTIONS_ARB=34977
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
gputag.GL_MAX_TEXTURE_UNITS=34018
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
gputag.GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS=35661
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
gputag.GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS=35660
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
gputag.GL_MAX_TEXTURE_IMAGE_UNITS=34930
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
gputag.GL_MAX_DRAW_BUFFERS=34852
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
gputag.GL_MAX_VERTEX_UNIFORM_COMPONENTS=35658
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
gputag.GL_MAX_FRAGMENT_UNIFORM_COMPONENTS=35657
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
gputag.GL_MAX_VARYING_FLOATS=35659
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
gputag.GL_MAX_VERTEX_ATTRIBS=34921
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
gputag.AIF::OGL::GL_ARB_VERTEX_PROGRAM=69
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
gputag.AIF::OGL::GL_ARB_FRAGMENT_PROGRAM=27
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
gputag.AIF::OGL::GL_ARB_VERTEX_SHADER=70
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
gputag.AIF::OGL::GL_ARB_FRAGMENT_SHADER=28
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
gputag.AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT=81
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
gputag.AIF::OGL::GL_ARB_TEXTURE_RECTANGLE=58
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
gputag.AIF::OGL::GL_ARB_TEXTURE_FLOAT=53
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
gputag.AIF::OGL::GL_ARB_OCCLUSION_QUERY=37
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
gputag.AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT=68
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
gputag.AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD=47
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
NumCLGPUs=1
clgpu[0].CLPlatformVersion="1.2 CUDA"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=4096
clgpu[0].CLName="Quadro K2200"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="442.74"
clgpu[0].CUDASupported=0
clgpu[0].CLBandwidth=6.34106e+10
clgpu[0].CLCompute=392.14
NumNativeGPUs=0 
snifferEnd="2020-06-07_09:36:23"



So it seems today I have 

NumNativeGPUs=2

where 10 days ago I had 

NumNativeGPUs=0

How did Adobe change that 

2 Messages

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90 Points

5 months ago

Hello,

I use Windows 7 professional 64 bits, up to date.
In short: 

- GPU Radeon RX 580 series, 8 GB (so a recent card)
- Radeon software version 20.4.2, up to date (20-06-2020).
- Adobe Photoshop version (installed today 20-06-2020): 21.2.0 20200604.r.225 2020/06/04: 02a81f3015 x64

- OpenGL® Version 26.20.11000.13587

And indeed as mentioned above I can't get 3D functionalities so far.



771 Messages

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10.3K Points

5 months ago

David Solena: That Radeon RX 580 dates from 2017... so, powerful as it actually is, it is not a current tech GPU... You just MIGHT want to ask Adobe whether that card is actually supported or recommended.

36 Messages

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866 Points

Will you please stop posting on this thread as it's clear to me you haven't got a clue about the issue at hand.
As Dave mentioned below that card is supported by Adobe and should work, it's an issue with the current version of Photoshop.
Your comments are totally unhelpful
Why don't you check out the Adobe Photoshop Forum to see the issues people are having with this update.
I'm an ACP and I help out on that forum, I also have 25 years experience working as an IT tech support engineer and I have never come across such buggy updates in any software and trust me I have experience in lots of applications.
https://community.adobe.com/t5/photoshop/bd-p/photoshop?page=1&sort=latest_replies&filter=al...

771 Messages

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10.3K Points

Ged":
If we had the capability to post PM on here, I would prefer to respond to you that way. I have 40 years in the industry, so I guess my whiskers are a bit longer than yours. Nonetheless, your "disinvitation" is out of line and will be ignored.
Stay well!

160 Messages

 • 

4.2K Points

5 months ago

But given that Adobe lists the RX480 as supported and states that
If your cards is not listed above, but meets the following requirements, you can assume that it works with the latest version of Photoshop:
  • The card was released in the year 2014 or afterwards
  • It has the minimum amount of graphics processor VRAM required for Photoshop (512 MB). The recommended amount of VRAM is 2 GB or more, though.
https://helpx.adobe.com/uk/photoshop/kb/photoshop-cc-gpu-card-faq.html
Then it is a reasonable assumption that the RX580 should indeed be recognised in 21.2 just as it was in 21.1.x

Dave


771 Messages

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10.3K Points

5 months ago

Perhaps this is a "mouse in the Coke bottle" situation.  

To wit: decades ago, suit was brought against Coca Cola Bottling Company by an aggrieved plaintiff, alleging that, after quaffing half of a bottle, it was discovered that a carcass of a very dead mouse was inside.

Sensing a major risk, perhaps even turning into Class Action, lawyers for Coca Cola brought in expert after expert, testifying how the mouse would not fit into the small neck, that the mouse would have been detected because that bottle would weigh slightly more before being filled and would have been rejected, that the mouse would have been purged in hot washing the bottles before filling. Even animal psychologists took turns testifying for the defense.

Throughout, plaintiff's attorney sat silent, did not cross examine.

Final argument time came. After two days of listening to defense summation, it became plaintiff's turn. That barrister simply stood, turned to judge and then jury, and held aloft the bottle containing Quantity One- decedent rodent. Then he sat down.  Judgement for the plaintiff.

So: your Dead Mouse might be the fact that, Specs from Adobe notwithstanding, you still have the problem.

21.2 is a very recent release. Perhaps Adobe is just now receiving feedback from the field that there are GPU issues and will update their specs.

Would you be willing to consider TRYING a newer card?

36 Messages

 • 

866 Points

"Would you be willing to consider TRYING a newer card?"
So your suggestion is that people go out and purchase new GPU's to address an issue that Adobe created.
That would mean that people owning a MAc would have to buy a new MAC to resolve the issue, seriously

36 Messages

 • 

866 Points

"Would you be willing to consider TRYING a newer card?"
So your suggestion is that people go out and purchase new GPU's to address an issue that Adobe created.
That would mean that people owning a MAC would have to buy a new MAC to resolve the issue, seriously.

771 Messages

 • 

10.3K Points

What I am thinking is that there is the possibility that a conflict with some GPU circuits was inadvertently introduced by that 21.2 update. It is also possible that, when identified, the problem would be more efficiently resolved by making changes to Photoshop that would not require everybody to spend $$$ on new cards. I guess my point is that this MIGHT be the result of that sort of software vs hardware conflict. BTW, I have not gone to 21.2 yet, and am now pretty cautious about doing so. I considering this, I just took a look at my OWN video card model and am embarrassed to say that it dates from 2012!

160 Messages

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4.2K Points

5 months ago

I have just seen someone having the same issues as above with an NVidia GTX1060 (a 2016 card) , as posted by Ged in his link to the communuty forum.  I run a GTX 1080 (also a 2016 card from the same series) but I have no issues on my system. The GPU is seen by Photoshop 21.2 and the GPU functions all work.
The lower spec GTX 1050 is specifically listed in the Photoshop system requirements.  So please consider the Nvidia GTX10xx 2016 series tested.
There is something else amiss here outside of just the age of the GPU as folk are also reporting sniffer.exe crashes and anomolies such as those listed by JJMack above. We need to get to the bottom of that before sending folk out to purchase new GPU cards.

Dave

31 Messages

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796 Points

5 months ago

This reply was created from a merged topic originally titled Latest update causes graphics processor error.

Latest update (Version: 21.2.0) does not detect Graphics Processor although it is listed in my System info (NVIDIA Quadro 2000).
As a result I cannot use the Rotate View tool and probably many other functions too.

I reinstalled the previous version to check and this worked fine. I reinstalled the latest version and the problem showed up again.



Here is the first part of my system info.
 I hope someone can help me.
Thanks

System Info (first part)

Adobe Photoshop Version: 21.2.0 20200604.r.225 2020/06/04: 02a81f3015  x64
Number of Launches: 6
Operating System: Windows 7 64-bit
Version: 7 SP1 6.1.7601.18939
System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3296 MHz
Built-in memory: 32718 MB
Free memory: 20674 MB
Memory available to Photoshop: 29962 MB
Memory used by Photoshop: 69 %
ACP.local Status:
 - SDK Version: ^0
 - Core Sync Status: Unknown
 - Core Sync Running: Unavailable
 - Min Core Sync Required: Unavailable
ACPL Cache Config: Unavailable
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 6
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
Display Bounds: top=0, left=-1920, bottom=1200, right=0
Display: 3
Display Bounds: top=0, left=2560, bottom=1200, right=4480
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=0
NumCLGPUs=2
NumNativeGPUs=0
clgpu[0].CLPlatformVersion="OpenCL 1.1 CUDA 4.2.1"
clgpu[0].CLDeviceVersion="1.1"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=1073
clgpu[0].CLName="Quadro 2000"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLBandwidth=3.300000e+10
clgpu[0].CLCompute=131.493338
clgpu[1].CLPlatformVersion="OpenCL 1.1 CUDA 4.2.1"
clgpu[1].CLDeviceVersion="1.1"
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=1073
clgpu[1].CLName="GeForce GT 520"
clgpu[1].CLVendor="NVIDIA Corporation"
clgpu[1].CLBandwidth=8.000000e+09
clgpu[1].CLCompute=36.699058
License Type: Subscription
Serial number: 91190462648435898016
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\Ronald\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  F:\, 111.8G, 102.7G free
  E:\, 55.9G, 55.7G free
  G:\, 12.0G, 6.91G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

55 Messages

 • 

900 Points

Quadro 600 samen problem

Employee

 • 

13 Messages

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220 Points

There are no lines for glgpu. That could be a driver issue. Is there a file like nvoglv32.dll or nvoglv64.gll in your \windows\system32 directory or one of the subdirectories? It's odd to see OpenCL results in the sniffer report but not OpenGL. It could point at busted OpenGL drivers and falling back on to the microsoft reference driver, which only supports OpenGL 1.2. If so, you'll need to reinstall drivers.