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5 Messages

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224 Points

Wed, Jun 17, 2020 1:20 PM

Solved

Photoshop 21.2: Arabic text issue

Yesterday i update my photoshop cc 2020 21.1.3 to 21.2 latest one but i got some bugs 1st one is that when i used text tool and write some thing like arabic text the screen display 2 text one is mine 2nd one is default text which one is freez and some of my arabic fonts did not work in it . i also attached a screen shot along this complaint ...my 2nd problem is GPU disable ater updates i am trying to updates my drivers already updated i trying everything but still problem ... sorry for my bad english and thanks in advanced ..

Responses

Official Solution

Employee

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46 Messages

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1.4K Points

3 months ago

We are happy to announce the release of Photoshop 21.2.1 that should resolve this issue.

This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates

To update Photoshop to 21.2.1, click "Update" in the Creative Cloud desktop app next to Photoshop. 

More detailed instructions for updating

Let us know how it goes.

Thanks,

Akash

16 Messages

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278 Points

Yu huuuuu!!!! it is working!
Thank you so much.
I've just tested it and all my Hebrew fonts are working and being displayed correctly again.
Good morning all :)

2 Messages

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94 Points

Yep, Same here.
Thank you!

Employee

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46 Messages

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1.4K Points

Glad to hear that Maya and Raphael :) 

4 Messages

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116 Points

why I can't see this update in my adobe cloud 

4 Messages

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116 Points

Adobe Administrator

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3.5K Messages

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52.9K Points

4 months ago

MarHaba ya Jeera,
Let me start with what I know least about, GPU.  If you're having issues now after the update, it is probably because we've had problems with your card in the past and you might be in the situation where your card is problematic.  You should update all your drivers and/or turn off GPU if you can't do so.  Which card do you have?

As for the Arabic typography, what?  8-(  I'm not seeing this at all.  I noticed your comment in another post and found this post.  I am DEFINITELY not seeing what you are.  But I wonder if it could be a legacy of other problems.  Please got to Preferences > Performance and at the bottom left, is Legacy Compositing checked or unchecked?  Which OS are you running on?  Which language and version?
We'll get this figured out.
Shukran,David

5 Messages

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224 Points

4 months ago


thanks for reply again sorry for my bad english 
i have this specification machine let me clear you about fonts actually i hace two photoshop version new one and last one the fonts mostly i am useing are arabics most of fonts are not working which i show you in last screen shots when i used same fonts in old version he is fine i attached one more screen shot same font in old version where the font is display the clear name 

Adobe Administrator

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3.5K Messages

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52.9K Points

Hi Jeera,
Could you share a few example files of this with me?  I'm not seeing what's wrong in your image.  Could you post the results of opening this doc with 21.2?  Are you facing this issue with all fonts or just certain ones?  When you open documents in 21.2 do they change from their earlier layout?  On-edit or on-update or on-open or ...?
I'm in California (PST), but I'm happy to do a web-hosted screenshare with you via the internet to get to the bottom of this problem.  We can speak in English, French, Spanish, or German, if any of those languages are easier for you.  I'd offer Arabic, but my verbal is pretty terrible, sorry....8-(  But it would be helpful to see this problem demonstrated.  Would you be willing to post a video?

With your help, we'll get to the bottom of this, inshallah,Shukran,David

2 Messages

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70 Points

Hello David, I am experiencing the same. Below is a screen shot of a very popular "titr" font used for headlines on Windows 10 (Photoshop 20.2 -- I have been using this font with Photoshop since 2005 and it still works just fine with other Windows 10 apps.

16 Messages

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278 Points

4 months ago

I'm having the same problem with Hebrew fonts. Many Hebrew fonts which are working in previous PS versions, stopped working in CC2020 v21.2.
All the Hebrew fonts were working perfectly prior to the v21.2 update, and they are still working perfectly on PS cc2019, and any other MS Office software.
Adobe support told me that the fonts are not PS compatible, but how could it be that it is not working only on PS cc2020 v21.2????
I even tried to troubleshooting of adobe support for font, but with no luck.
I'm guessing that in this last release, adobe did some changes to font (which they did, it is even written in their release notes), but this change affected middle eastern languages (Arabic, Hebrew...)

Adobe Administrator

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3.5K Messages

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52.9K Points

Howdy Maya,
Let me try to help you out with this.

First, could you give me specific font names that you're having problems with?  Three or four would be great.  That way I can test those specific fonts on my end.

Second, I KNOW that the Latin/CJK type engine will not correctly build Hebrew (or Arabic or Persian), but if you use the European type engine, do the letters appear, albeit backward and out of order?  I'm asking to see if the problem is specific to the MENA type engine or with PS's type path in general.

Third, what was the results of the Adobe font test?  He he he, I ask cuz when those results are anything other than good, an email is supposed to come to me and I don't recall your name...8-)  Those results might be handy for diagnosing this too.

Finally, if it would be helpful and not a pain, I'm available to do a web-hosted screenshare with you, to help try and get to the bottom of things.  I work odd hours (two small kids at home), so I can flex to most any timezone, though mine is PST (California).  If another language is easier, we can speak in French, Spanish, or German.


I hope that helps.
Thanks,David

16 Messages

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278 Points

Hi David,
Thank you for the answer.
for some Hebrew fonts which are not working in this release, you can download it from:
http://freefonts.co.il/

(sorry, the website is in Hebrew, but every blue button with download arrow is for downloading a specific font). Please download the third one from the top. The name of it is "Dana Yad AlefAlefAlef". 
You may also download the fifth one from the top, the name of it is "makbiyg".
And also the ninth from the top, the name of it is "Drugulin".


Regarding the type engine, I just did a test and changed it to Latin and east asian layout option, and same problem occurred.

If you could send me your e-mail address, I would gladly send you the log file of the FontTest script which I ran.

Web demo can be a great idea. I'm located on the other half of the world, so I'm working with GMT+3, so I'm guessing we could do it during my early evening (around 20:00 my time, for you it is 10am) or my morning (08:30 my time, for you it is 10:30pm). and... in any case, not tomorrow, but Thursday. I have no problem with English.

Again, thank you very much for you help and reply!
Maya

Adobe Administrator

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3.5K Messages

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52.9K Points

Howdy Maya,

So, first, I'm not a DEV, but a QE on the team.  That said, I'll do my very best to get to the bottom of this problem you're having.  Internationalization and typography issues are my specialty.  8-)

I'll try downloading the 3rd, 5th, and 9th fonts from the site you gave me, though that third one is called  דנה יד which would be Dah Yad in English, right?  (My Hebrew is really bad, sorry)
You say that you had the same problem with the Latin/CJK engine?  If you could share a video of that with me, it would be handy to show the DEVs.  As I mentioned, I can't repro this here, so there's some element you (and many other Hebrew and Arabic users) have that I do not causing this.  Let's figure out what it is, ok?
I've two small kids, so a meeting after their asleep at 10 or 11pm PST works and that should be 8 or 9am for you, right?  I can also do 9am which would be 7pm for you if that's better (before that, you'd have to deal with a storm of questions and a very jealous almost-two year old)...

Toda,David
p.s. -- you'll be getting an email from me in a minute...8-)

16 Messages

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278 Points

4 months ago

I'm having the same problem with Hebrew fonts. Many Hebrew fonts which are working in previous PS versions, stopped working in CC2020 v21.2.
All the Hebrew fonts were working perfectly prior to the v21.2 update, and they are still working perfectly on PS cc2019, and any other MS Office software.
Adobe support told me that the fonts are not PS compatible, but how could it be that it is not working only on PS cc2020 v21.2????
I even tried to troubleshooting of adobe support for font, but with no luck.
I'm guessing that in this last release, adobe did some changes to font (which they did, it is even written in their release notes), but this change affected middle eastern languages (Arabic, Hebrew...)

16 Messages

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278 Points

4 months ago

5 Messages

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224 Points

same problem i am  facing  in new photoshop v21.2

3 Messages

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102 Points

4 months ago

This reply was created from a merged topic originally titled Graph East Arabic Fonts are Not Compatible with the Latest Updated Version of Pho....

Any Arabic font from Graph East Started With GE are not Compatible with the Latest Update of Photoshop  (Adobe Photoshop Version: 21.2.0 20200604.r.225 2020/06/04: 02a81f3015  x64) so i have to rolling back to (Adobe Photoshop Version: 21.1.3 20200508.r.190 2020/05/08: 73760933ad5  x64) and the Problem is Fixed and the Arabic GE fonts Worked Noramally

Adobe Administrator

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3.5K Messages

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52.9K Points

MarHaba ya Mohammad,
Hey, andi so'al, which OS are you running?  Windows10?  Mac 10.15?  As you can see, we're now aware of this problem, which appeared in 21.2.  We're trying to narrow down all the various manifestations of it.  Are you seeing this with both Latin and Arabic script or only with Arabic script.  Thus far, I've only seen it in Hebrew reliably.  If you're seeing it with both writing systems, do you see it also in a Left-to-Right context (I realize the Arabic will be badly-formed)?

Shukran,David

3 Messages

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102 Points

Marhaba ya David,
Yes it happened in Arabic Only, and i didn't test Hebrew and this happened in Windows Version of Photoshop , my friend have mac and also Updated to latest photoshop and he told me the Arabic fonts Working well, So i think this issue related only to Windows version of Photoshop,

Best Regards
Mohammad

Adobe Administrator

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3.5K Messages

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52.9K Points

MarHabtayn ya Mohammad,

Okay.  I can easily repro the Windows version of this bug.  And I'm happy to hear that you can't trigger anything on Mac.  Thanks for the confirmation.

Would you mind terribly trying this with regular English/French/German/whatever text?  I am not seeing this with Latin or Asian script, but I'm also not always able to replicate this, and I want to make sure that truly no one has this problem with other writing systems.  It'll help isolate where the problem lies.  With that, we'll get this fix, inshallah!

Tusbah al khair wa shukran,
David

16 Messages

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278 Points

Hi David,
Do you say you actually found the problem?
Do you still want to make the web demo? Do you still need a video from me with the latin type engine?

Br,
Maya

Adobe Administrator

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3.5K Messages

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52.9K Points

Howdy Maya,

I think we MIGHT have it.  The thing is, if what's being proposed really is the source, then this should affect Latin (and Asian) text, which I haven't seen.  So I'm a little doubtful.

If you have a video demoing this problem impacting Latin / Asian text, particularly in the L2R context, that would be helpful, as it would suggest the problem (and fix) is in another place.  If you're up for it, we could still do the demo, although a video I can share with the team is actually even better at this point.

Also, for what it's worth, if you have issues with R2L type, please report them so we can get them fixed.

Thanks!
David

2 Messages

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94 Points

4 months ago

I have the same issue, since updating many Hebrew fonts not working (Guttman etc)


1 Message

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100 Points

4 months ago

Hi, I have the same issue, since updating most Hebrew fonts are not working... I have several purchased fonts that were working perfectly until the update this morning. Please help, this is a catastrophe for my work!

Adobe Administrator

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3.5K Messages

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52.9K Points

4 months ago

Thank you all for bringing this matter to our attention.  We're currently investigating a fix and hope to be able to offer a solution soon.
The easiest workaround would be to roll back to 21.1.3 for now -- but not too long, I hope!
Toda / shukran / thanks,David
p.s. -- and, again, if you have other issues with Arabic or Hebrew typography in Photoshop, please let us know...!

18 Messages

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510 Points

4 months ago

Can you uncheck the check box in Type preference "Enable missing glyph protection" and see whether the bug will go away?

16 Messages

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278 Points

4 months ago

I uncheked it, restarted PS again, but the problem still exists

1 Message

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62 Points

4 months ago

Guys,

The new photoshop version 21.2 has ruined the functionality of non-unicode Arabic fonts.

1 Message

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60 Points

4 months ago

In a font, each glyph must have a unique name



1 Message

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102 Points

3 months ago

i have this problem with Persian  fonts and show some of my fonts as square.
but some Persian fonts are ok

Adobe Administrator

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3.5K Messages

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52.9K Points

Howdy!

When you run into text being displayed as a series of boxes, that means that the font doesn't include those specific glyphs (characters).  The boxes are "missing glyph symbols," colloquially referred to as "tofu boxes."  If you change fonts, things should work.

If you have a list of commonly used Persian fonts, would you be willing to share?

Thanks,
David

1 Message

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62 Points

Hi.
I have the same problem at some of my persian fonts ( like [Samim FD-WOL] which you can download it from this link: https://github.com/rastikerdar/samim-font/releases/download/v4.0.5/samim-font-v4.0.5.zip )
This issue wasn't there at my previous photoshop versions (2019 version and before)
Could you explain especially how should I fix this problem ?!?