Skip to main content
Adobe Photoshop Family

32 Messages

 • 

912 Points

Wed, May 20, 2020 2:16 PM

Solved

Photoshop 21.1.3: Hue Saturation dialog not responsive

Huge reproducible bug with Hue/Saturation Dialog Box. 
Open a document, file, photo, then open try to manipulate Hue/Saturation, the slider moves a little bit then freeze. The problem is that it freezes the whole app. The only solution I found - one time again - is to kill the app and reboot. 
-
I'm sooooooooooo fed up with all these bugs on such simple manipulations.

https://youtu.be/nRZ3YdX_3xk

Responses

Official Solution

Adobe Administrator

 • 

15.8K Messages

 • 

295K Points

7 months ago

This issue should be fixed in the 21.2 update that went out this morning.

Sr. Product Manager, Adobe Digital Imaging

1 Message

 • 

62 Points

Unfortunately not. Just fired up Photoshop and have had to force quit twice now on a basic document because of freezes when using hue / saturation.

 

Was on 21.2.3

 

Installing the latest update now

Adobe Administrator

 • 

15.8K Messages

 • 

295K Points

Do you still have issue with 21.2.4?

Sr. Product Manager, Adobe Digital Imaging

1 Message

 • 

60 Points

I'm still having this exact issue in 22.1. It is persistent across the last 3 versions or so. Ridiculous how unstable PS has been lately.

Adobe Administrator

 • 

15.8K Messages

 • 

295K Points

@Ryan Hue/Sat sliders not responsive? Or are you seeing some other behavior? Are you on macOS or Windows? If you're seeing something different, you should create a new thread for 22.1. This thread is quite old and was solved.

Sr. Product Manager, Adobe Digital Imaging

32 Messages

 • 

912 Points

8 months ago

UPDATE : This is also affecting other dialog boxes such as Brightness / Contrast. 
The sliders of Color Balance are very difficult to manipulate too. 
For now, these are the issues I can face with dialog boxes. 

1 Message

 • 

62 Points

I'm also having problems with other sliders

2 Messages

 • 

72 Points

Same here... :(

3 Messages

 • 

80 Points

Same issue!!! :(

1 Message

 • 

60 Points

Having the same issue.

Adobe Administrator

 • 

15.8K Messages

 • 

295K Points

Update to 21.2 where the issue is fixed.

Sr. Product Manager, Adobe Digital Imaging

1 Message

 • 

60 Points

But 21.2.0 hasn't fixed the issue with Mac Catalina 10.15.5.  Seems selecting any colour adjustment layer can cause PS to freeze eg. Selective Colour, Solid Colour, Hue/Saturation after making a slider adjustment in these layers, the first move is OK then nothing.

10 Messages

 • 

220 Points

I have never experienced this prior to a few days ago. Photoshop crashed (which it never does ... seriously). Shortly after this occurred using Selective Color and Color Balance almost always causes severe lag and will ultimately freeze in about half the cases. I uninstalled PS and removed preferences. Reinstalled ... seemed to have cured the issue for first half of day before occurring again. The only way to temporarily make it stop is to close PS and reboot. I'm using version 21.2.1 and Catalina 10.15.5 on a 27" iMac 5K with:

4.2 GHz Quad-Core Intel Core i7
64GB of RAM
1TB SSD

Surprisingly, have always experienced brush lag as well.

Adobe Administrator

 • 

15.8K Messages

 • 

295K Points

8 months ago

Unfortunately, I am not able to reproduce this, or the other issue you reported. Here's what I see:

https://shared-assets.adobe.com/link/8de5fe87-6cfb-42bb-7621-3353b2658601

Does this happen right away/all the time? It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

Sr. Product Manager, Adobe Digital Imaging

2 Messages

 • 

60 Points

Adobe Photoshop Version: 21.1.3 20200508.r.190 2020/05/08: 73760933ad5  x64
Number of Launches: 35
Operating System: Mac OS 10.15.4
System architecture: Intel CPU Family:6, Model:14, Stepping:11 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 4
Processor speed: 3600 MHz
Built-in memory: 16384 MB
Free memory: 8844 MB
Memory available to Photoshop: 14276 MB
Memory used by Photoshop: 70 %
ACP.local Status:
 - SDK Version: 1.26.5
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.42.4
 - Min Core Sync Required: 4.3.4.2
ACPL Cache Config: 
 - Time to Live: 5184000 seconds
 - Max Size: 20480 MB
 - Purge Percentage: 50%
 - Threshold Percentage: 85%
 - Purge Interval: 300 seconds
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Main Display
High DPI Monitor
Display Bounds: top=0, left=0, bottom=1152, right=2048
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=2048
glgpu[0].GLName="AMD Radeon Pro 555X OpenGL Engine"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon Pro 555X OpenGL Engine"
glgpu[0].GLRendererID=16915465
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 (Feb 29 2020 00:40:07)"
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=2048
clgpu[0].CLName="AMD Radeon Pro 555X Compute Engine"
clgpu[0].CLVendor="AMD"
clgpu[0].CLVendorID=16915456
clgpu[0].CLDriverVersion="1.2 (Mar  5 2020 22:38:07)"
clgpu[0].CLBandwidth=7.33552e+10
clgpu[0].CLCompute=593.197
nativegpu[0].NativeName="AMD Radeon Pro 555X"
License Type: Subscription
Serial number: 96040324450705646453
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: /Applications/Adobe Photoshop 2020/
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 465.6G, 327.8G free
Required Plug-ins folder: /Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/PlugIns/Required/
Primary Plug-ins folder: /Applications/Adobe Photoshop 2020/Plug-ins/

Installed components:

   dvametadata.framework   dvametadata   12.1.0.0   
   AdobeXMPScript.framework   AdobeXMPScript   79.164360   79.164360
   ICUUnicode.framework   ICUUnicode      gtlib_12.0.23744
   ICUConverter.framework   ICUConverter      gtlib_12.0.23744
   AdobeCrashReporter.framework   AdobeCrashReporter   7.7.2   
   boost_system.framework   boost_system   12.1.0.0   
   AdobeACE.framework   AdobeACE   2.20.02.46062   79.619068
   AdobeOwl.framework   AdobeOwl   5.5.0   
   mediacoreif.framework   mediacoreif   12.1.0.0   
   dvascripting.framework   dvascripting   12.1.0.0   
   dvaappsupport.framework   dvaappsupport   12.1.0.0   
   dvaunittesting.framework   dvaunittesting   12.1.0.0   
   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.45625   79.617265
   AIDE.framework   AIDE   1.5.0.46099   79.619251
   dynamiclink.framework   dynamiclink   12.1.0.0   
   dvaaccelerate.framework   dvaaccelerate   12.1.0.0   
   dvametadataUI.framework   dvametadataUI   12.1.0.0   
   boost_filesystem.framework   boost_filesystem   12.1.0.0   
   AdobeBIB.framework   AdobeBIB   1.2.03.46062   79.619068
   AdobeXMPFiles.framework   AdobeXMPFiles   79.164360   79.164360
   AdobeLinguistic.framework      24237   
   dvaplayer.framework   dvaplayer   12.1.0.0   
   PlugPlugOwl.framework   PlugPlugOwl   9.4.0.146   
   AdobeAGM.framework   AdobeAGM   4.30.87.46062   79.619068
   adobe_caps.framework   adobe_caps   11.0.0.14   1.584361
   AdobeSVGRE.framework   AdobeSVGRE   6.0   79.617294
   AdobePDFL.framework   AdobePDFL   15.0.0.46029   79.368699
   dvacore.framework   dvacore   12.1.0.0   
   AdobePIP.framework   AdobePIP   8.1.0.43.49128   
   AdobePDFSettings.framework   AdobePDFSettings   1.7   
   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.45625   79.617265
   dvatransport.framework   dvatransport   12.1.0.0   
   AdobeXMP.framework   AdobeXMPCore   79.164360   79.164360
   AdobeJP2K.framework   AdobeJP2K   1.2.2.45977   79.274719
   dvaaudiodevice.framework   dvaaudiodevice   12.1.0.0   
   LogSession.framework   LogSession   8.1.0.43.49128   
   PlugPlugExternalObject.framework      9.4.0.146   
   AdobeSVGAGM.framework   AdobeSVGAGM   1.0.45640   79.617294
   dvametadataapi.framework   dvametadataapi   12.1.0.0   
   WRServices.framework         
   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.46062   79.619068
   boost_threads.framework   boost_threads   12.1.0.0   
   AdobeCoolType.framework   AdobeCoolType   5.17.00.46158   79.619589
   dvamediatypes.framework   dvamediatypes   12.1.0.0   
   AdbePM.framework   AdbePM   4.1.01.377268   1.617906
   boost_date_time.framework   boost_date_time   12.1.0.0   
   dynamic-torqnative.framework   Torq Native   1   
   AdobeMPS.framework   AdobeMPS   5.8.1.46014   79.618888
   dvaui.framework   dvaui   12.1.0.0   
   ahclient.framework   ahclient   4.1.1.0   
   ICUData.framework   ICUData      gtlib_12.0.23744
   dvamarshal.framework   dvamarshal   12.1.0.0   
   Unified Extensibility Platform  uxp-3.4.2.14


Required plug-ins:

   Accented Edges 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Adaptive Wide Angle 21.1.3, © 2014-2020 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
   Angled Strokes 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Average 21.1  © 1993-2020 Adobe. All rights reserved. - from the file “Average.plugin”
   Bas Relief 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   BMP 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Camera Raw 12.2.1 (417), Copyright © 2020 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Camera Raw Filter 12.2.1 (417), Copyright © 2020 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Chalk & Charcoal 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Charcoal 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Chrome 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Cineon 21.1  © 2002-2020 Adobe. All rights reserved. - from the file “Cineon.plugin”
   Clouds 21.1  © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Color Halftone 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Colored Pencil 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Conté Crayon 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Craquelure 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crop and Straighten Photos 21.1  © 2003-2020 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
   Crop and Straighten Photos Filter 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Crosshatch 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crystallize 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Cutout 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Dark Strokes 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   De-Interlace 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dicom 21.1.3, © 2003-2020 Adobe. All rights reserved. - from the file “dicom.plugin”
   Difference Clouds 21.1  © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Diffuse Glow 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Displace 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dry Brush 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Eazel Acquire 21.1  © 2007-2020 Adobe. All rights reserved. - from the file “EazelAcquire.plugin”
   Entropy 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Export Color Lookup Tables 21.1  © 2012-2020 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Extrude 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   FastCore Routines 21.1  © 1990-2020 Adobe. All rights reserved. - from the file “FastCore.plugin”
   Fibers 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Film Grain 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Filter Gallery 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Fresco 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glass 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glowing Edges 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Grain 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Graphic Pen 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halftone Pattern 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halide Bottlenecks 21.1  © 2020 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
   HDRMergeUI 21.1.3, © 2003-2020 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
   HSB/HSL 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IFF Format 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IGES 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin”
   Ink Outlines 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   JPEG 2000 21.1  © 2001-2020 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
   Kurtosis 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Lens Blur 21.1.3, © 2002-2020 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
   Lens Correction 21.1.3, © 2002-2020 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
   Lens Flare 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Liquify 21.1.3, © 2001-2020 Adobe. All rights reserved. - from the file “Liquify.plugin”
   Matlab Operation 21.1  © 1993-2020 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Maximum 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mean 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Measurement Core 21.1  © 1993-2020 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
   Median 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mezzotint 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Minimum 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   MMXCore Routines 21.1  © 1990-2020 Adobe. All rights reserved. - from the file “MMXCore.plugin”
   Mosaic Tiles 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Multiprocessor Support 21.1  © 1990-2020 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
   Neon Glow 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Note Paper 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   NTSC Colors 21.1  © 1993-2020 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
   Ocean Ripple 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   OpenEXR 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Paint Daubs 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Palette Knife 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Patchwork 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Paths to Illustrator 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   PCX 21.1  © 1989-2020 Adobe. All rights reserved. - from the file “PCX.plugin”
   Photocopy 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Picture Package Filter 21.1  © 1993-2020 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Pinch 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Pixar 21.1  © 1989-2020 Adobe. All rights reserved. - from the file “Pixar.plugin”
   Plaster 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Plastic Wrap 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Pointillize 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Polar Coordinates 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Portable Bit Map 21.1  © 1989-2020 Adobe. All rights reserved. - from the file “PBM.plugin”
   Poster Edges 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   PRC 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin”
   Radial Blur 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Radiance 21.1  © 2003-2020 Adobe. All rights reserved. - from the file “Radiance.plugin”
   Range 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Render Color Lookup Grid 21.1  © 2012-2020 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Reticulation 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Ripple 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Rough Pastels 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Save for Web 21.1.3, © 1999-2020 Adobe. All rights reserved. - from the file “Save for Web.plugin”
   ScriptingSupport 21.1, © 2002-2020 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
   Shake Reduction 21.1.3, © 2014-2020 Adobe. All rights reserved. - from the file “Shake Reduction.plugin”
   Shear 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Skewness 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Smart Blur 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Smudge Stick 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Solarize 21.1  © 1993-2020 Adobe. All rights reserved. - from the file “Solarize.plugin”
   Spaces 21.1, © 2015-2020 Adobe. All rights reserved. - from the file “Spaces.plugin”
   Spatter 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Spherize 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Sponge 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Sprayed Strokes 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stained Glass 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stamp 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Standard Deviation 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Sumi-e 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Summation 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Targa 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Texturizer 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Tiles 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Torn Edges 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Twirl 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   U3D 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin”
   Underpainting 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Vanishing Point 21.1.3, © 2003-2020 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
   Variance 21.1  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Water Paper 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Watercolor 21.1.3, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Wave 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wind 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wireless Bitmap 21.1  © 1989-2020 Adobe. All rights reserved. - from the file “WBMP.plugin”
   ZigZag 21.1.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins:

   Adobe Textile Designer CC 2017 (18.0.0.0) ©2016 Adobe Systems Incorporated - from the file “/Applications/Adobe Photoshop 2020/Plug-ins/AdobeTextileDesigner.plugin/”
   Hidden CC 2017 (18.0.0.0) ©2016 Adobe Systems Incorporated - from the file “/Applications/Adobe Photoshop 2020/Plug-ins/Hidden.plugin/”

Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   com.adobe.ccx.start  3.4.2.5 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-3.4.2/"
CDO: 1.64.3
        CmdN: 1.3.4
        CDP: 1.91.4
   com.adobe.photoshop.personalization  1.0.0.0 - from the file "/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/UXP/com.adobe.photoshop.personalization/"


Extensions:

   Libraries  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_8_294/index.html”
   com.adobe.stock.panel.licensing  0.1.0 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Resources/CEP/extensions/com.adobe.stock.panel.licensing/index.html”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_8_294/purchaseTypekit.html”
   Adobe Textile Designer (Pattern) - Beta  0.0.160389 - from the file “/Users/carolinerosebrough/Library/Application Support/Adobe/CEP/extensions/com.adobe.TextileDesignerPattern/index.html”
   Home  2.11.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.11.0/index.html?v=2.11.0.12”
   Export As  4.8.12 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”
   com.adobe.TextileDesignerExport.ExportExtension  0.0.160389 - from the file “/Users/carolinerosebrough/Library/Application Support/Adobe/CEP/extensions/com.adobe.TextileDesignerExport/index.html”
   New Document  3.2.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.2.0/fnft.html?v=3.2.0.7”
   com.adobe.capture.extension  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_8_294/extensions/capture/capture.html”
   com.adobe.TextileDesignerColor.ColorLibBrowserExtension  0.0.160389 - from the file “/Users/carolinerosebrough/Library/Application Support/Adobe/CEP/extensions/com.adobe.TextileDesignerColor/reflib/colorlib.html”
   Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Resources/CEP/extensions/com.adobe.KulerPanel.html/index.html”
   com.adobe.TextileDesignerColor.ColorPickerExtension  0.0.160389 - from the file “/Users/carolinerosebrough/Library/Application Support/Adobe/CEP/extensions/com.adobe.TextileDesignerColor/color-picker/color-picker.html”
   Adobe Textile Designer (Previewer) - Beta  0.0.160389 - from the file “/Users/carolinerosebrough/Library/Application Support/Adobe/CEP/extensions/com.adobe.TextileDesignerPreviewer/index.html”
   Adobe Textile Designer (Colorway) - Beta  0.0.160389 - from the file “/Users/carolinerosebrough/Library/Application Support/Adobe/CEP/extensions/com.adobe.TextileDesignerColor/color/index.html”
   Export As  4.8.12 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”

Installed TWAIN devices: NONE

2 Messages

 • 

60 Points

A reply here , or where? 

95 Messages

 • 

1.8K Points

8 months ago

Hi Nicolas,

try to disable GPU acceleration as well. Somehow sounds like it could be GPU related. It tries to give you a fast preview but somehow freezes the app.
Unfortunately, I cannot try to reproduce this as I will not risk an update haha

82 Messages

 • 

1.4K Points

8 months ago

I can't reproduce this either - try turning of GPU acceleration and see if it persists 

704 Messages

 • 

9.4K Points

8 months ago

Many users have found these issues go away if they reset the photoshop preferences.


In photoshop go to Photoshop>Preferences>General, click on Reset Preferences On Quit

and restart photoshop.

 

For windows it would be Edit>Preferences>General, click on Reset Preferences On Quit

and restart photoshop.


Champion

 • 

1.6K Messages

 • 

25.1K Points

Over on 
https://community.adobe.com/t5/photoshop/bd-p/photoshop?page=1&sort=latest_replies&filter=al...
there have been numerous reports about the issue with various Adjustments (Selective Color, Replace Color, Brightness/Contrast, ...) and I could reproduce originally (21.1.3 on macOS 10.15.3) for Adjustments, not Adjustment Layers. 
Resetting Preferences solved the issue for me but several of the complainants claim it did not help them. 

The sheer number of apparently affected users seems remarkable in any case. 

3 Messages

 • 

80 Points

This has worked for me... well at the moment.

Adobe Administrator

 • 

15.8K Messages

 • 

295K Points

Update to 21.2 - the issue is fixed. No workaround needed.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

 • 

80 Points

Thanks! I've been keeping an eye out for an update, missed this.

2 Messages

 • 

92 Points

8 months ago

I have been going through this lately and can only keep it from freezing by punching in numbers manually. After turning off GPU acceleration it worked normally. 

Preferences > Performance > Uncheck "Use Graphics Processor"

Disappointing that this is a constant issue with my 16" MBP/ Catalina OS/ Adobe combo.   

I also have to say turning off this feature has created weird visual glitches when working on projects and tools like spot healing not processing until I zoom in or out etc...

63 Messages

 • 

1.2K Points

8 months ago


It might be a red herring, but I've noticed lots and lots of grizzles about similar peculiarities in lots of Photoshop tools, so the real source and/or cause of the problems is probably general, probably some "improvement" someone made that is busting everything. 

But ... and this is the red herring ... I notice similar problems in software unrelated to Photoshop or even Adobe.  For example, Word and gmail.  My gmail problems might be too much of a red herring, but my Word problems are mostly that it decides to ignore me randomly, while it potters about playing with itself.  I suspect timing problems and poor allocations of priorities.  As the operating system tries to be smarter and smarter, it has less and less time to run the programs we want to run.  I've used some "speed up your computer" tools.  These usually discover that everything is trying to run at top priority, but there is a simple axiom of operating systems and priority: When everything has top priority, nothing has top priority.  The tools adjust the priorities successfully and for a while, my computer runs quite well, but after a while the useless programs seem to elevate themselves to top priority again and the problems return.  I've even paid a commercial computer support consultant to fix things.  They removed a lot of debris and bloatware and adjusted priorities and my computer worked well again for a while, but ... well you can complete that sentence yourself.

Probably, we need some heavies from Adobe to pay some heavies from Microsoft and Apple a visit so our computers spend more time doing useful work and less time just keeping themselves busy.  It'd be interesting to know if users of Unix systems have similar grizzles. 


Adobe Administrator

 • 

780 Messages

 • 

16.7K Points

8 months ago

Hi all,

Apologies for the frustration on this: We have been able to reproduce the freeze and the engineering team is currently investigating a fix.

Current workarounds that we're aware of:
  • Disable Rulers (CMD+R on Mac, Ctrl+R on Win), or
  • Move the Adjustment dialog outside of Photoshop's workspace/interface before touching any sliders.
Let us know how this goes.
Regards,
PG

40 Messages

 • 

610 Points

Thanks Pete.   I think I'll wait until it's fixed before re-updating to latest PS version.

1 Message

 • 

80 Points

Those fixes seem to resolve the issue but I find it difficult to understand how such an obvious problem was not noticed before the update was released. I shan't be using PS again until this has been sorted out ...

32 Messages

 • 

912 Points

Thanks for that input. I'm happy to hear that the only easy solution is not only the reset your prefs dance.

32 Messages

 • 

912 Points

I did not realize I have to move the adjustment dialog box outside of Photoshop... But how Photoshop became such a mess? Seriously... Each new version of Photoshop needs its Konami codes to work... Can't believe it.

32 Messages

 • 

912 Points

Ok, it works with no rulers. But I still can't believe it. 

Champion

 • 

1.6K Messages

 • 

25.1K Points

Thank you for the heads-up! 

It does seem peculiar that the rulers are now connected to more than one bug. 

1 Message

 • 

82 Points

I've run into the same issue now over the past few days. I've lost hours of work because of it. This is not a small problem. Please let us know when it's fixed. Can't use photoshop until then.

1 Message

 • 

66 Points

Gold days of adobe in the past... every new update - bugs, bugs bugs. 

231 Messages

 • 

5K Points

Again the Ruller? How could something so simple be the root of so many problems?
Clone Stamp, Healing Brush, Brush in General, and now the Adjustment Dialogs?
I'm scared to update. I'm stuck on 21.0.3 (0.3 not 1.3) and the ruller is always turned off. 

231 Messages

 • 

5K Points

Again the Ruller? How could something so simple be the root of so many problems?
Clone Stamp, Healing Brush, Brush in General, and now the Adjustment Dialogs?
I'm scared to update. I'm stuck on 21.0.3 (0.3 not 1.3) and the ruller is always turned off. 

3 Messages

 • 

82 Points

Disabling rules worked for me, at least it's a temporary fix.

1 Message

 • 

60 Points

Hi - I am using PS version 21.1.3 on Mac OSCatalina 10.15.4.

When using the 'Replace Colour' function, upon selecting the colour with the eyedropper -  PS freezes up and I am forced to restart the program. I have tried restarting the program, and the Mac with no success.

Once I hide the rulers, the problem is rectified.

2 Messages

 • 

70 Points

Same issue with brightness/contrast. Been broken for some time. Any solution with that?

2 Messages

 • 

70 Points

Hi Lori. It's fixed finally with 21.3 so definitely upgrade and this serious problem will be over! Cheers, Katie

1 Message

 • 

60 Points

8 months ago

I've run into this same problem 3 times on the same file. Not at all large, just frustrating as I can't deliver client work.

32 Messages

 • 

912 Points

Turn your rulers off, do a random dance, spell the world Arachnophobia twice, then restart Photoshop. Done. 

2 Messages

 • 

70 Points

It's fixed in version 21.3, thank goodness. Upgrade!

2 Messages

 • 

70 Points

Good to know, thanks!

Adobe Administrator

 • 

15.8K Messages

 • 

295K Points

8 months ago

I've tracked this down. Turn off rulers while doing adjustments.

Sr. Product Manager, Adobe Digital Imaging

2 Messages

 • 

92 Points

8 months ago

This reply was created from a merged topic originally titled Photoshop: Hue/Saturation command crashes, you cannot save the project.

1 Message

 • 

80 Points

8 months ago

Between this and the Wacom stylus pen pressure issue, which there still is no fix for, this is hands down the most frustrating update of Photoshop in recent memory.

1 Message

 • 

92 Points

8 months ago

Great update guys, you destroy my whole work flow. Waste of time and quality. What are you doing there? 

1 Message

 • 

62 Points

you can temporarily downgrade to older version of photoshop 21.1.1. 

904 Messages

 • 

11.4K Points

8 months ago

Some people would complain if they were hung using a new rope....

32 Messages

 • 

912 Points

I'm sorry but this build is messed up. I went back to build 20.0.9 then guess what? I could not export any damned image for web. So who's complaining about ropes down here? The whole package is bugged. I'm really fed up with debugging those apps on a daily basis. And yes we're all hung with Adobe...

904 Messages

 • 

11.4K Points

would you like to share the system specs so one of the experts could try to help?

904 Messages

 • 

11.4K Points

If you would tell us  (1) total system RAM (since you are using laptop, that total is partially shared by GPU)  (2) how much % is allocated for Photoshop to use,  (3) how big is drive or SSD,  how full is that, (4) whether you have a good "anti-virus" (anti-malware) in place and not Windows Defender or a freebie like Avast,  (5) what other programs do you run at the same time as Photoshop.  There are a lot of very experienced users on this forum including experience specifically with Photoshop but also a lot of other areas regarding PCs. I have forty years in the field and owned a successful service business providing IT support for midsized corporations.

You will get answers, if you abandon the "blame game" and let others help. We are not charging you for this assistance!

32 Messages

 • 

912 Points

Come on, it's not a blame game. I bought a car to drive from point A to point B not to spend my life in the motor hoping I could come back home. This is 15 years I'm paying licences and monthly plans in order to be able to deliver my graphic work. 
I already spent 4 hours last week with adobe technicians because documents in my tabs got frozen in Photoshop, and I could not save anymore files in Illustrator. Practical! I lost about 7 or 8 hours of work because of those random crazy bugs, and yes I am fed up. So everything that could help me to be back to normal is welcome.

904 Messages

 • 

11.4K Points

Why are you reluctant to share system specs?

32 Messages

 • 

912 Points

Sorry, I'm sure I wrote a post with the specs yesterday, but it does not show up... 
So here are the specs: 

Catalina 10.15.4
Last update of CCloud
mbp 16'
32go Ram
Core i9 2,3
1To SSD (350Go free)
AMD Radeon Pro 5500M 4 Go
Intel UHD Graphics 630 1536 Mo
-
In use when Photoshop's opened: 
FontXplorer, Illustrator, Affinity Designer, Chrome, Keynote and Spark. 

904 Messages

 • 

11.4K Points

That is pretty well equipped... I have noticed on my system, the one on which I use Photoshop, a Windows machine with 32 gigs RAM and Nvidia card with 4 gigs video RAM , and four tb of drive (one 1 tb SSD and one Western Digital rotary that is 3 TB) that nonetheless , after a long project, I get a warning about low RAM conditions. It always seems to track back to Chrome, which grows it's use of RAM over time and as a function of the number of tabs open. Solution I have is to save my work, then kill Chrome and Bridge, then restart them. Seems to clear up memory hogger Chrome!  I wonder whether that Chrome quirk might be at play for your system?

 I also note that you have Illustrator and Photoshop plus a couple of others open at the same time, so it COULD still be a RAM issue.

I am hoping that one of the Adobe people or Champions will jump in before the three day weekend is up!

Champion

 • 

1.6K Messages

 • 

25.1K Points

So everything that could help me to be back to normal is welcome.
Just hide the Rulers. 

4 Messages

 • 

90 Points

My business depends on PS daily, so constant freezes on BRIGHTNESS or SATURATION, etc. and forced quits cause major disruptions and time lost.  I'm going nuts!  I tried getting rid of the ruler and IT WORKED!  I don't know if this is temporary, but at least I got some relief.  Thanks to all for this help