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Adobe Photoshop Family

43 Messages

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684 Points

Sat, May 2, 2020 10:48 AM

Photoshop 21.1.2 freezing on Catalina 10.15.4 on MacPro2019

Last Days i've got a MacPro 2019 with a Vega Pro II Duo, 48GB Ram, 1TB SSD and os 10.15.4. as my new main Workstation. But then Problems came up with Adobe Photoshop.

I have the following problem, which is either due to Photoshop or Catalina. Anyway, after about an hour of working on a picture (16bit mode RGB) in Photoshop with the path tool, Photoshop suddenly slows down and then there is only a beach ball and in the activity manager you can see that Photoshop does not react anymore. Why? Also the transforamtion tool ist very slow. Did a check on my old workstation (MacPro2010,PS2018) with the same PSD, much faster. Videos in the link below.

Today I have completely rebuilt MacOs, formatted them with the correct erasing and then reinstalled them. No plugins or other additional software installed. Just to make sure that nothing shoots crosswise. And here were are again. After an hour of working Photshop freezes and i have to force quit. 

Please check the Adobe quality assurance to see what the problem is with GPU Acceleration.

Unfortunately I cannot install Mojave on this machine (just Catalina supported) to test if it does not appear there. If someone has similar problems with the path tool or transformation tool it would be nice to post here. Unfortunately not many people seem to have such a problem. So it might be because of my configuration? Or all People still on Mojave, because Catalina is not as good. I also did an Apple hardware test ("D" at startup) and everything was fine. Also i had no problems in other apps like Final Cut, Cinema 4D S22 or Substance before the clean install. All  Apps with "heavy" Metal and GPU support. Working as expeced, just Photoshop doesn't.

My video collection with the Photoshop problems can be found here:

https://shared-assets.adobe.com/link/d7cf2838-e4e8-433b-62cf-4793c5df6dc9

Was trying to shut off GPU... No GPU - No Freezing BUT:

Unfortunately, I can't do serious work like this without GPU acceleration. So my conclusion is the software still has real problems on the system Catalina. I ask you to solve the problem with the graphic interface with an update. How can I place point if I can't see the image? 


You are Marketleader... Please please have a look into the development.
I have also seen some older forum entries. They are already 5 months old and still the 2020 version does not work properly. What is going on there? This really makes me think and it seems to be a bigger problem. So I will have to continue working with my old computer.

all the best, Thomas

Responses

Official Solution

Employee

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46 Messages

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1.4K Points

2 months ago

We are happy to announce the release of Photoshop 21.2.1 that should resolve this issue.

This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates

To update Photoshop to 21.2.1, click "Update" in the Creative Cloud desktop app next to Photoshop. 

More detailed instructions for updating

Let us know how it goes.

Thanks,

Akash

43 Messages

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684 Points

Okay, thank you very much. It's working fine for me so far. Been testing for two hours and still no beach ball, great :-)

Employee

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46 Messages

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1.4K Points

Glad to hear that. Thanks for the update. :)

-Akash

26 Messages

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612 Points

I have the Mac Pro 2019 and had some crashes too, not sure if it was this very same issue but it often crashed after 1000 seconds of use. Been using it updated for 2 days now and all running smoothly. Thanks!

43 Messages

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684 Points

5 months ago

Funny thing is that I can't log into this forum from my Mac when I use Safari. Somehow the program shows me the success, then I close the window, but I am still not logged in. Then I wrote it from the PC.

UPDATE login: Had to switch off disable Website tracking wich is on by default in Safari.

43 Messages

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684 Points

5 months ago

Today I took the time again and only switched off the option Graphics acceleration of the native system (Metal) under Performance in the GPU preferences. Restarted Photoshop of course. And what happened after 1.28 hours? It froze again. I also put the screenshots into the link above and a process analysis from the activity display. So it doesn't seem to be due to the Metal API. 

43 Messages

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684 Points

4 months ago

I now have version 20.0.9 installed on the configuration from above and so far no problems with freezing the app under Catalina on MacPro'19. All newer Versions freezing after some time on that System. So if anyone still has the problems, my current solution is to install this older version 20.0.9 until there is a new update. I will test it from time to time and present it here. 

43 Messages

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684 Points

Version 20.0.9 has the anyoing bug that you can't overwrite image files! You have to manualy remove the COPY from the file everytime you save it. And make sure you give the Right one to your Client. First, i was not Aware of it, so my Client get the wrong Picture :-) no go.

14.6K Messages

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282.6K Points

4 months ago

Hi Thomas, sorry you're having trouble. When Photoshop freezes, can you get a Sample Process from Activity Monitor? https://helpx.adobe.com/photoshop/kb/how-to-get-a-process-sample-or-spindump.html


43 Messages

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684 Points

yep, did it. you can find it in the link at the beginning post. Its a collection Folder. the file is called Analyse-von-Photoshop.txt
here is also a direct link: https://shared-assets.adobe.com/link/d804eb38-fec0-4dba-774e-0d60ed53da27

14.6K Messages

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282.6K Points

Thanks I need an engineer to look at the process sample.  Will let you know if we figure anything out.

43 Messages

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684 Points

Hey Jeffrey,
I have now come to test the new version 21.1.3 and unfortunately there is no improvement in sight. I made two spindumps and also a screencapture from the whole working process to the end. Photoshop simply refuses to work after about 50min. As if you use a test version with time limit! I don't know if I should open a new thread now or leave this one?
Spindump 1 & 2:
https://shared-assets.adobe.com/link/eecdeb8e-e90b-4e18-5e25-9fa8a1f08c67
https://shared-assets.adobe.com/link/d01d6593-ee40-4b88-5e72-002327dc1bd2
Video:
https://shared-assets.adobe.com/link/41a8ec90-e014-4a35-4ade-08ee99f90d33

14.6K Messages

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282.6K Points

No need for another thread. Let me add these spin dumps to the notes here for the engineers.

43 Messages

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684 Points

4 months ago

Maybe its good to now, as I saw an other user pointing out das the imagefile size could be also a potential trigger.
My settings: auto save untouched (10min.) Image is 545,6mb @ 16bit - 4297 x 6107 px sRGB 300dpi. Local saving and working on the apple ssd.
"The issue does seem to be more common when opening or working with larger files (500+ MB) but there is no consistency." - Zach Chione (https://feedback.photoshop.com/photoshop_family/topics/may-photoshop-releases-from-adobe )

14.6K Messages

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282.6K Points

4 months ago

Are rulers visible when you experience the freeze? Try disabling rulers and let me know if the problem goes away.

43 Messages

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684 Points

Unfortunately no, I always work without rulers. Because then things run more smoothly. As rulers were shown in the past, Photshop always felt a bit less fluid while pan or zoom. If you had a look at my latest video, you could see that i don't have rulers on.

Also I made a system dump for Apple and send it via feedback app.
see what comes out in a couple of weeks. In the meantime I'll just continue working on my old Mac with Sierra and photoshop 2018.

43 Messages

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684 Points

4 months ago

So, to make sure it's not my Vega graphics card, I put an old RX 480 in the new Mac Pro and tried to reproduce the error again. It worked. The error also occurs with the RX 480. Just if it helps to nail the bug. Spindump is here, second ist crash report.
https://shared-assets.adobe.com/link/dfb68592-a518-4d9a-5aab-baa509545d94
https://shared-assets.adobe.com/link/1fa2bdfd-37d9-4699-545c-60ca4ec91fd6

Settings change after restore default prefs. Disable Flick Panning, enable Overscroll, disable Snap Vector Tools & Transforms to Pixel Grid, disable View PixelGrid.

43 Messages

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684 Points

4 months ago

Today I tested with MacOS 10.15.5 and PS 21.1.3 - same result. After about 58min. PS stops reacting and I can only stop it in the process. Then the whole system stops responding and the login screen appears. Did a screencast, video upload if necessary.

I can't emphasize enough how annoying this is. To use such an unreliable software in the professional segment. I hope that the problem is solved soon, otherwise I will seriously consider to cancel the subscription for my company.

Spindump:

https://shared-assets.adobe.com/link/58433d51-51c6-4020-4382-f65e8b89d2ba

6 Messages

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126 Points

4 months ago

Hi, jumping in here because my Photoshop has been freezing when I go to adjust the saturation of a photo. I am an interior designer and put together design boards and 2d renderings using photoshop. The Photoshop application freezes each time I've tried to adjust coloring this way. I unistalled the app and reinstalled. Turned off and on the computer and nothing has fixed it. Is there a way I can resolve this? 

I have a MacBook Air (Retina, 13-inch, 2018) using Catalina 10.15.4 with processor of 1.6 GHz Dual-Core Intel Core i5, memory of 8 GB 2133 MHz LPDDR3 and graphics Intel UHD Graphics 617 1536 MB.

43 Messages

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684 Points

Have you try to disable the rulers, if they are shown? Seems to be another annoying bug.
https://feedback.photoshop.com/photoshop_family/topics/photoshop-21-1-3-hue-saturation-dialog-box-bug

6 Messages

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126 Points

Thanks @ Thomas ... I'll give it a go ... after I save everything

6 Messages

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126 Points

That worked! Thank you so much!

3 Messages

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120 Points

3 months ago

Exactly same problem here. I tried with new install of catalina and photoshop and wacom driver only.

Photoshop 21.X.X (I tried differents versions and the last 21.1.3))
MacOS 10.15.5

Mac pro 2019 - 96GB ram - 16cores - AMD 580X / Intuos Pro L

freeze between  10minutes and 1 hour.

-----

I have another Macpro 2019 workstation with no freeze.

The 2 differences in this workstation : I have AMD Vega II + Cintiq pro UHD


I will continue to make some tests.


6 Messages

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126 Points

Turning off my rulers has been tremendously helpful and with the latest update to Catalina it seems to not be doing it with rulers on

43 Messages

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684 Points

Thanks for your Feedback AleXXI, so you get a freeze during normal use? And you turned off the rulers too?
I don't need rulers and it happend all the time between 40-min. and 1,3 hours. Crazy that your other Workstation works. I got a Vega Pro II DUO. Hope they use the same Driver as yours. So that it we could exclude this as a potential Problem. Still wating for an Answer from an Adobe Engenier... I Did check my Hardware twice with Apple Diagnostics and TechtoolPro12, both were ok and everything passed.

Here is my Video to demostrate that it happen without Rulers.
https://assets.adobe.com/public/d7cf2838-e4e8-433b-62cf-4793c5df6dc9/PS_21-1-3_Pathtool_bug_comp.mov

Sable Amanda has had an other Bug/Problem. Mine was the freezing if i work normal and use the pathtool, to do some old School cut Outs and i don't use the destructive Menue Hue/Sattuation etc. and no Rulers.

I Think both are the Problem Photoshop and Catalina. Today i was testing and older Version of PS (20.0.3) and it did not Freeze, but i can't overwrite any file with the Version. Another potential workflow breaker. I'm going crazy, the old cheese grater works best for me at the Moment, unbelivable.

3 Messages

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120 Points

I seen your video, It's exactly the same problem for me.

I don't think rulers change the problem, I don't use it a lot.

I use a lot the Pathtool....



One question : Are you using a wacom tablet?

I will try to change performance preferences in photoshop...

I have  3 Macpro 2013 and 2 macpro 2019 (same update for all of them) and this photoshop problem happen only on one Macpro 2019 tottaly new.

4 Messages

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92 Points

Hello,

I have got a problem with the new Photoshop version (21.1.3), which I didn’t have in version 21.1.2. When opening a saturation or levels dialogue for a layer or a selection with Cmd + U / Cmd + L, the application freezes completely. Interestingly it doesn’t freeze officially, so when checking the Mac task manager Photoshop is listed as working and doing fine. But within the programme you can’t click on, stop or save anything, not even hide Photoshop. This error can be reproduced reliably, especially with complex pictures containing several layers. If the picture contains only a few layers (one to three) the controller in the open dialogue does respond, but only slowly and reluctantly. A possibly work-around seems to be to uncheck the box for „use graphic processor“ under preferences > performance. But that also disables important functions I use regularly.
I have now gone back to Photoshop version 21.1.2 and everything runs smoothly again.
I am using an iMac, 27 Zoll, 2019, RAM 40 GB, the graphics board is a Radeon Pro 575X 4 GB and the  Processor 3,1 GHz 6-Core Intel Core i5.  A colleague of mine with the same computer set-up but a slightly better graphics board has noted the same problem although he struggles a bit less with it due to the better performance of his graphics board.


I have already contacted the Adobe customer support but they couldn’t help me as this seems to be an inherent bug that needs to be solved on a programming level.

It would be great, if something could be done about this please!

Best wishes

Charlotte

43 Messages

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684 Points

@alexxi – Wacom, no. not for this demonstration. If everything would work i would use my wacom intuos pro s (PTH-451). But I had nothing installed that could cause problems with Photoshop, to be sure it's not a Plugin or any other failure. Puh, nevertheless i'm still happy that im not alone with this.

@Charlotte – Yeah,yes this is the other weird behavior which is new in the last version. What we are discussing here is another bug that is also present in the previous versions. The workaround for your Problem is to hide the rulers or use hue/sat as an adjustment layer.

6 Messages

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126 Points

3 months ago

Turning off my rulers has been tremendously helpful and with the latest update to Catalina it seems to not be doing it with rulers on. 

4 Messages

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92 Points

3 months ago

@Thomas Jung: Do you know of another open thread where the problem I mentioned is being discussed?

4 Messages

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92 Points

Ta!

43 Messages

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684 Points

3 months ago

I just wanted to let you know that I canceled my subscription today. Apparently, no more feedback. I will gladly get back in if my problem should be solved. In the meantime I work with the competition and save my money.
unfortunately I have to clean up my Adobe Cloud disk space as subscription only provides 2GB in the free plan. So the video is missing. Happy bug hunting to all of you.

1 Message

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80 Points

3 months ago

Photoshop 21.2 and the problem is still here :(

43 Messages

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684 Points

Yep, still waiting too... Maybe Adobe struggles with new optimization on apple silicon updates and metal, so that is bug is not that important. Next Os is at the horizon and that could put some pressure to adobe. For me, I don't use Photoshop since then anymore. Some day Photoshop could work, hope the best.