daniel_lieske's profile

12 Messages

 • 

406 Points

Thu, Feb 20, 2020 5:40 PM

Photoshop 21.1.0: Choppy Panning when "Flick Panning" is disabled (windows 10, flick panning off)

I've Noticed this weird behavior after the latest 21.1.0 update:

When panning, the canvas  basically refreshes only after I have stopped my panning motion, so that there's no smooth movement during panning, only the state before panning and the state after panning. Feels extremely choppy. Only if I scroll REALLY slowly - like snail speed - I see the canvas following along my motion. As soon as I accelerate to a normal panning speed, the above behavior goes into effect.

I first thought that this might be a graphics card driver issue but then I noticed that when I turn on "flick panning" in the preferences, suddenly panning is performed smoothly (but, as to be expected, with the annoying floaty overshooting motion of flick panning, that I'd like to avoid).

If someone can confirm, this might be an issue worth investigating.

Responses

12 Messages

 • 

406 Points

1 y ago

I've asked a friend of mine to test this with his own fresh installation of 21.1.0 and he confirmed that panning feels horribly slow, and the problem does not occur when "flick panning" is activated. 

To test this, all you really have to do is to pan your image both with and without "flick panning" activated (under Preferences > Tools) and compare the performance in both cases. Panning should be smooth in both cases - it always has been - and the only difference should be, that with flick panning activated the canvas starts to coast when you release the mouse button.

Hope some people can confirm so that this problem will be fixed! 

Adobe Administrator

 • 

15.9K Messages

 • 

295.3K Points

1 y ago

I'm not seeing this on macOS 10.14.x. What OS/version are you running on? Do you know if Use Graphics Processor is enabled or not? Do you have rulers show? Tabbed documents on or off?

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

 • 

15.9K Messages

 • 

295.3K Points

1 y ago

Not seeing it on Windows 10 either. Need to figure out what's different in our settings besides just disabling flick panning.

Sr. Product Manager, Adobe Digital Imaging

15 Messages

 • 

422 Points

Hi.
I have exactly the same problem since PS 21.1 (21.0.3 was buttery smooth).  It is quite frustrating.  Please, take a look into this problem. Thanks.

My Specs
SO: Win 10 1909
CPU: Ryzen 5 1600
GPU: GTX 1060 (Updated to the latest drivers)
RAM: 16 Gb (70% allocated to PS)

What I've tried:
- Every combination of the Advanced GPU settings
- Turning Off GPU Acceleration/Open CL
- Reset Preferences 
- Fresh Installation

What Worked (workaround):
- Revert to PS 21.0.3 
-Turning "Flick Panning" ON

This is a video of the problem:




12 Messages

 • 

406 Points

1 y ago

Ok, so I'm running Photoshop on Windows 10.

The Graphics Processor recognized by Photoshop is a GeForce GTX 980.

Disabling the Graphics Processor results actually in a slightly better performance - the canvas gets chopped up while panning but there's several frames of interpolation during panning. 

I'm using floating document windows but using tabs doesn't make a difference concerning the problem.

Rulers ON/OFF makes no difference. 

What actually MAKES a difference, and I just noticed this right now, is the window size of the document. With very small window sizes, the problem disappears. My screen is 2560x1440 and when I size my document window to about half that size, the problem is in full effect, getting increasingly better when sizing the window down to something like 300x300px. 

Employee

 • 

226 Messages

 • 

4.6K Points

10 m ago

Hi Daniel and Morris.  Is this still a problem in the most recent update that came out last week (21.2)?

15 Messages

 • 

422 Points

Hi Chad.
The problem is still present in the 21.2 release, since the 21.1 update.
The last version without this issue is the 21.0.3.

12 Messages

 • 

406 Points

Just updated to test this. The problem remains exactly the same.

Employee

 • 

226 Messages

 • 

4.6K Points

Also, what is your OS Scaling set to?  What percent and is it the (Recommended) scaling?  We have another bug we're fixing where panning snaps back to original location and selection coordinates are wrong.  

15 Messages

 • 

422 Points

OS Scaling 125% (Recommended 100%)

Employee

 • 

226 Messages

 • 

4.6K Points

Thanks for the added detail.  If you set it to Recommended 100% or other OS Scaling settings, does it still happen?

Employee

 • 

226 Messages

 • 

4.6K Points

Also do either of you have gaming hardware (video card/mouse) with mouse polling set higher than 120Hz?

15 Messages

 • 

422 Points

Yes. I have a Logitech G203 gaming mouse. 
I tried the following Polling Rate settings (using Logitech G HUB)

1000: 100% laggy, unusable
500:  100% laggy, unusable
250: sometime some "stutter" but usable
125:  buttery smooth!

So I'm assuming the problem is the polling rate.

Employee

 • 

226 Messages

 • 

4.6K Points

Yep, that's the issue. I think we have that documented.  Thanks for confirming Morris!  

Employee

 • 

226 Messages

 • 

4.6K Points

12 Messages

 • 

406 Points

My main monitor is set to 100% but I've got a second monitor connected on which the OS size is set to 125%. When I set the second monitor to 100%, the situation doesn't change. 

My test is always the same: creating a new document (sized 2400x1800 px), scaling the document window to almost full screen size (on my 2560x1440 px screen), zooming 100% and panning in the document with the hand tool. Panning in version 20.0.6 is smooth, in 21.2 it's unusable slow, unless I activate flick panning.

I really hope you get a grip on this issue. It's the main reason I'm still sticking to 20.0.6

Adobe Administrator

 • 

15.9K Messages

 • 

295.3K Points

Daniel, are using a gaming mouse? if so, if you setting the polling rate to 125 does it work correctly for you?

Sr. Product Manager, Adobe Digital Imaging

12 Messages

 • 

406 Points

I'm using a Wacom Intuos 5 tablet in Photoshop exclusively. But I actually also have a Logitech gaming mouse connected. I experimented with the polling rate, setting it to 125, but this didn't effect the problem in Photoshop.

15 Messages

 • 

422 Points

Hello.

I have used PS in the past few days. Here's what I found.
It doesn't always work. Even if I set the polling rate to 125 and restart Windows, the problem persists.

From what I understand,  I have to change Polling Rate back and forth every single time after starting Windows:
  1. Open Photoshop
  2. Launch Logitech G HUB
  3. Set polling rate from 125 to 1000 (or other) then go back to 125.

15 Messages

 • 

222 Points

Hi Daniel_Lieske,

 

what is the status of this issue? I have exactly the same problem. I have tried changing Graphics Processor settings in PS, reinstalling PS, installing newest NVIDIA drivers (GTX 1060 6GB), different settings in Tools in PS (where the flick panning settinng is located as well). But I had no succes.

I have a wired G500 mouse but use mainly my Wacom Intuos Pr L.

 

Have you heard of a fix?

15 Messages

 • 

222 Points

Great news: I just updated my Wacom driver to 6.3.41-1  (through the Wacom Desktop Center, a small utility app on my system) and restarted my computer. I disabled "flick Panning" in the PS settings, and the problem is gone when working with the wacom pen. Strangely it is still not working well with my mouse, but I use the pen 95% of the time.

I have checked the release notes for the driver, but no mention of this problem.

But this makes working great again, because I hated the flick panning!

Thijs

15 Messages

 • 

422 Points

Hey, @thijs_wolzak 

Have you tried to lowering the Polling Rate of your mouse to 125  (using G HUB)?

 

 

 

 

 

 

 

 

15 Messages

 • 

222 Points

UPDATE: I just found out it is still not perfect. But when zoomed in to 100% or more it works perfectly. When zoomed out to 66, 50 or 33 percent there still is some lag, but it is definitely better then it was with the older Wacom driver.

Whether it is the driver itself or some setting that has been reset duriing update or restart of the computer, is unsure.

37 Messages

 • 

1.1K Points

6 m ago

Having the same issue here, windows 10 pro latest update. Using Photoshop 2021 that just released today, and with flick panning disabled the panning on the canvas is very choppy and performs horribly. I have a nvidia 1080 ti and this was working fine in photoshop 2019 and below. When PS2020 came out, the panning started being choppy and continues into this newest release.

(edited)

4 Messages

 • 

92 Points

5 m ago

I am having the same issue. I am using the latest release of Windows 10 Pro and Photoshop 22.0.0. I have a Logitech G502 gaming mouse, and have already set the poling rate down to 125. I have a Wacom Intuos 3 tablet, and am using the most up to date driver that is compatible with that somewhat older device. My graphics card is an Nvidia GeForce GTX 1060, and it's running 4 monitors. My main monitor has a 2560x1440. I absolutely despise flick panning as all it does, I find, it send the items I want to look at flying off the screen. I would much prefer to have it turned off, but at present, when I use the hand tool to move the canvas around, it doesn't move at all until I have stopped dragging the mouse, at which point it jumps to the end position of the drag.

I never saw any problems with this until I updated to Photoshop 2021.

37 Messages

 • 

1.1K Points

Yes this wasn't a problem at all on 2019 or 2018. It can't be the mouse as the cause of this if it didn't happen in previous versions so it must be a bug that got through Q&A.

205 Messages

 • 

3.7K Points

5 m ago

Windows 10

Wacom Cintiq

Photoshop 22.0.1

Prefs>Performance: everything is turned; I'm using my GPU.

---

Panning is unbearably laggy.

If I turn on Flick Panning, it "fixes" the pan lag.

Just one problem, though - I loathe flick panning haha (and don't understand why anyone wants it, tbh).

Whether panning with mouse or stylus, it makes no difference.

My zoom level doesn't seem to make a difference, including when at 100% - still laggy.

I've got some numbers far ya. I noticed the pan lag doesn't start happening until my canvas gets to a certain size:

(Tests done in a PSD with only one layer. That one layer contained a 1000px X 1000px white square and nothing more - just raster pixels, not a vector shape.)

-Up until 4000px X 4000px my panning is decent; even bearable. It's perfect if I turn on Flick Panning - it reminds me of going from 30fps to 60fps in a game; just gets uber smooth.

-Now if I increase my canvas size to 4200px X 4200px - panning is becoming a problem. Again, enabling Flick Panning will get me butter smooth panning.

-THEN if I increase my canvas size to 4500px X 4500px - non-flick pan panning is now completely intolerable. The canvas scrollbars always move responsively but the canvas update speed is terrible.

-I can raise my canvas to 8000px X 8000px and Flick Panning will still cure the pan lag!

-Lastly, I tested one my larger working files - yep Flick Panning makes panning super smooth again. This particular PSD is 14,336px X 3,073px, lots of adjustment layers, normal layerers, blendmodes, etc etc.

So uhhh . . . yeah. Pleeeease flag this issue so it can get looked at quick.

Until then, my canvases are gonna be flying all over the place due to stupid flick panning. jesus

2 Messages

 • 

70 Points

Is there any solution to this issue yet? I still have the issue with my 980ti. The panning lags when zoomed in more then 100%. I never had the issue before with PS on the same system

15 Messages

 • 

222 Points

Same here, I'm using flick panning now as a workaround, but I really do not like it. A few weeks ago I noticed that the flick panning did not work, and all was fine. In settings, flick panning was selcted, but for some reason it did not work, which was exactly what I liked. But later (after restarting the computer?) flick panning kicked back in...

5 Messages

 • 

106 Points

Try to check the box Scroll All Windows in the Hand Tool settings.

5 Messages

 • 

138 Points

1 m ago

this issue haven't been fixed yet. I've been skipping every updates for about a year now because it makes photoshop unusable

5 Messages

 • 

106 Points

Try to check the box Scroll All Windows in the Hand Tool settings.

5 Messages

 • 

106 Points

24 d ago

I tried everything that was written in these and other similar posts - nothing helped.
I accidentally found a solution. I checked the box to Scroll All Windows in the Hand Tool settings.
Now everything is smooth. It also helps a little to lower the mouse polling rate (I had 1000)

5 Messages

 • 

138 Points

it worked for me ! thank you. i don't think i've ever clicked on the "hand tool" in the tool bar before so i never thought of searching there !!

i feel like i can finally use the latest photoshop version !

15 Messages

 • 

222 Points

deomis thank you so much!

12 Messages

 • 

406 Points

I had given up hope to ever be able to use an updated version of Photoshop but deomis' tip actually fixed the problem for me. Awesome!

5 Messages

 • 

106 Points

By the way, the zoom tool and rotate tool have a similar setting.

12 Messages

 • 

406 Points

@ deomis

I'd like to point out that I unmarked your answer as the solution to the problem because the scroll all windows option, while being a good workaround in some use cases, is really annoying when you work with several open windows.

(edited)

205 Messages

 • 

3.7K Points

18 d ago

Turning on Scroll All Windows does restore wonderful smooth canvas panning for me as well, which is great. Thanks for posting that, @deomis!

However, this isn't really a 100% solution so I wish this thread wasn't marked solved, fearing that this issue gets less attention now. For some it might be a solution but for others, including me, it's another workaround with unwanted side-effects.

I don't think we should have to compromise like this for software we pay a sub for.

If you only ever work with one window, you're probably good to go, but for me now all my windows awkwardly pan when I don't want them to.

Use Case 1: I often use Window > Arrange > New Window for... to create an instanced window in order to keep an eye on a specific part of a project while I zoom/pan/work in a different window. It's highly useful and there's no substitute for it - but new windows automatically panning defeats the purpose.

Use Case 2: I also use floating windows for smart objects so I can quickly and easily see updates when I save changes to nested smart object layers without needing to switch between files - again, auto panning pretty much ruins this setup.

But @deomis figuring this out should definitely be a huge clue for the photoshop team.


@JeffreyTranberry could this information be submitted to the devs in hopes it makes troubleshooting this one a little easier? This issue has existed for well over a year.

5 Messages

 • 

138 Points

I agree with you on this.....  Actually I use the same technique as you (new window on my second screen) so I rolled back to a previous version of photoshop......

12 Messages

 • 

406 Points

Agreed! I unmarked the answer from deomis as accepted solution as I also encountered the undesirable side effects of the multi-window panning. 

It is actually very frustrating that the latest versions of Photoshop obviously ARE capable of a smooth scrolling behavior (if you turn on flick panning OR scoll all windows) but for some weird reason not WITHOUT these workarounds. Come on, Adobe! 

(edited)