Skip to main content
Adobe Photoshop Family

5 Messages

 • 

304 Points

Wed, Feb 19, 2020 7:17 AM

Solved

Photoshop 21.1.0: App hangs while trying to use the Shawdows/Highlights tool with the Histogram panel showing (macOS)

After latest update Photoshop hangs while trying to use the Shawdows/Highlights tool. Spinning beachball appears and you have to Force Quit the app. Happens everytime.

Responses

Official Solution

Adobe Administrator

 • 

14.9K Messages

 • 

286.5K Points

7 months ago

This issue is fixed in the 21.1.1 update that went live last night.

Sr. Product Manager, Adobe Digital Imaging

1 Message

 • 

60 Points

So where's the update? I just checked in and 20.1 is still the latest

2 Messages

 • 

70 Points

It's fixed. Using 21.1.1 from cloud and the update was automatic. Thrilled

7 Messages

 • 

130 Points

I had to sign out of Cloud Services and sign in again for 21.1.1 to show up.  Then it updated.

840 Messages

 • 

13.1K Points

8 months ago

MacOS PS 21.1 10.15.3
Photoshop Highlight tool does not work, as soon as I touch the cursor, ball multicolor system and blockage of PS, I must force the stop of PS.
The same behaviour if on a bitmap tracing paper 16 bits or a dynamic object 16 bit.
Thank you for seeing again the copy. Finally it is another old bug not corrected since Mathusalem!



PS 21.1 macOS 10.15.3
Photoshop Highlight/Shadow tool ne fonctionne pas, dès que je touche au curseur, ballon multicolor système et blocage de PS, je dois forcer l'arrêt de PS.
Même comportement si sur un calque bitmap 16 bits ou un objet dynamique 16 bit.
Merci de revoir la copie. Enfin c'est encore un vieux bug pas corrigé depuis Mathusalem !

1 Message

 • 

60 Points

MacOS 10.14.6 - PS 21.1.0

Same crash for me - PS Shadows/Highlight Tools crashes as soon as I change anything. I must PS force to stop. Same problem on a laptop with MacOS Sierra. 

1 Message

 • 

60 Points

Hi, I noticed that on my MacMini after last MacOs update S/H adjustment Photoshop crashes, while on my MBP without last MacOs update it works, Can the two thing be related?? Can it be a problem from MacOs update and not from Photohop 21,1 update?? Don't know what to think...

1 Message

 • 

60 Points

Having the same issue, every time I try and use the shadow and highlight tool. On a whim decided to uncheck the preview and move one of the sliders and it didn't crash/freeze. That defeats the purpose of using the tool though if you can see the adjustments as you make them.

1 Message

 • 

62 Points

Same problem for me.


1. Open an image 

2. Duplicate a layer

3. Convert layer to smart object

4. Choose Image -> Adjustments -> Shadows/Highlights

5. Drag the Shadows adjustment slider or/and the tone slider

The spinning colour wheel arrives and never goes away. PS stops responding and has to be force quit.

I have figured out if you just fill numbers into the boxes that you can use the tool but if you touch the sliders you're done.


Catalina 10.15.3

1 Message

 • 

60 Points

Having the same issue here. New 16" Mbp fully specked out running Catalina 10.15.3. Please solve this Adobe.

563 Messages

 • 

11.9K Points

8 months ago

This works fine on Windows 10

840 Messages

 • 

13.1K Points

Therefore a problem to be solved on macOS!

Adobe Administrator

 • 

14.9K Messages

 • 

286.5K Points

8 months ago

Sosthene - what version of macOS are you on? 

Sr. Product Manager, Adobe Digital Imaging

5 Messages

 • 

304 Points

10.15.2 Jeffrey

840 Messages

 • 

13.1K Points

8 months ago

PS 21.1 macOS 10.15.3

Photoshop Highlight/Shadow tool ne fonctionne pas, dès que je touche au curseur, ballon multicolor système et blocage de PS, je dois forcer l'arrêt de PS.
Même comportement si sur un calque bitmap 16 bits ou un objet dynamique 16 bit.
Merci de revoir la copie. Enfin c'est encore un vieux bug pas corrigé depuis Mathusalem !


Et j'ai refait un reset des préférences


S 21.1 macOS 10.15.3

Photoshop Highlight tool does not work, as soon as I touch the cursor, ball multicolor system and blockage of PS, I must force the stop of PS.
The same behaviour if on a bitmap tracing paper 16 bits or a dynamic object 16 bit.
Thank you for seeing again the copy. Finally it is another old bug not corrected since Mathusalem!


And I did again a reset of priorities

Adobe Administrator

 • 

14.9K Messages

 • 

286.5K Points

8 months ago

I haven't been able to reproduce this. Can you provide more detailed steps to reproduce?

Open 16 bit doc
Image > Adjustments > Shadows/Highlights.. make several adjustments and apply.

Create a smart object in a 16bit doc
Image > Adjustments > Shadows/Highlights.. make several adjustments and apply. 

Not seeing a crash or hang in either case. macOS 10.14.x and 10.15.x

Sr. Product Manager, Adobe Digital Imaging

840 Messages

 • 

13.1K Points

In french = Tons foncés / Tons clairs in english = Shawdows/Highlights

On the frensh versin upgrated from Creative Could Application !


Look at this video: picture 16 bits macOS PS 21.1.0 10.15.3, je aunt to change cursor, as soon as I touch the only resolution the first cursor, 2 dryness and multicoloured ball, to close PS roughly not of log, no message of error....


Regardez cette vidéo : image 16 bits PS 21.1.0 macOS 10.15.3, je tante de modifier les curseur, dès que je touche au premier curseur, 2 sec et ballon multicolore, seule solution, fermer PS brutalement... pas de log, pas de message d'erreur....

Apple diag...
err log : https://adobe.ly/38KCPlj 






5 Messages

 • 

304 Points

Yep, exactly like that. I downgraded to the previous version since I really need that tool.

12 Messages

 • 

332 Points

8 months ago

I have this problem on Mac OS 10.14.6. 
1. Open image from Lightroom 9.2
2. Duplicate layer
3. Open Highlights/Shadow ffrom Image adjustments
4. Image is modified according to default.
5. Try to adjust H/S settings and I get beachball freeze, must force quit

iMac Pro, 10-core, 128gb RAM, Photoshop 21.1.0, Mac OS 10.14.6, LR 9.2

This is a dng file from a Leica M10 Monochrom

17 Messages

 • 

416 Points

8 months ago

I have used Shadow / Highlight several times today after updating to 21.1.0 this morning. I am running a Mac Pro, OS 10.14.5.

4 Messages

 • 

142 Points

8 months ago

This reply was created from a merged topic originally titled Shadow/Highlight Bug in 21.1.

Ever since updating to the latest PS2020 (v21.1), I'm getting lock ups in the Shadow/Highlight panel (on Mac Mojave). It will let you move one slider once, then you get stuck with the spinning beach ball.

I've been having similar problems for a while with the Levels palette, usually while trying to choke an alpha channel. Seems to have now spread to S/H in the newest version. Losing a lot of time to this stupidness.

Adobe Administrator

 • 

14.9K Messages

 • 

286.5K Points

8 months ago

Unfortunately, I have not been able to reproduce this issue. I would like to track it down so I can have an engineering debug and fix it. I tried Ed's steps which were pretty explicit. Is the issue specific to your Leica file or some other thing specific to the files this is happening with? Do you get a freeze with a new file, 8 or 16bit RGB?

Sr. Product Manager, Adobe Digital Imaging

12 Messages

 • 

332 Points

8 months ago

This problem is not specific to the Leica dng files. ( It is not necessary to duplicate the layer first, although that's how I first encountered the problem.)   I get the  beachball freeze with a .tif file downloaded from the web.  The freeze occurs whether the file is RGB, Grayscale, 16bit or 8 bit.  Also, when I create a new 8-bit document in PS and fill it with a gradient, the freeze occurs after a few tweaks of the H/S sliders.  Maybe it's worth noting that a new document permits a few tweaks before freezing, while with an imported file will allow only one tweak of a single slider.

4 Messages

 • 

142 Points

8 months ago

Will a crash log file help you guys? I have the one from this morning's occurrence. I've since backgraded to 21.0.3, but can give you the crash log.

It *does* seem to be image specific, meaning after I force quit & reopen the same image, it locks up again (a Getty jpg, in this case). Works fine with other images. Bitdepth doesn't seem to matter. 

Adobe Administrator

 • 

14.9K Messages

 • 

286.5K Points

Getting a file it crashes with so I can reproduce it will be best. If it locks up and you have to force quit, the log may not have what we need in it.

Sr. Product Manager, Adobe Digital Imaging

840 Messages

 • 

13.1K Points

Not need of file test, create a new file simply, for instance with the model A4, draw something and speed up function, move a cursor and there the multicoloured ball is very busy, and at the end of some minutes, PS does not answer any more.

Copie of my system parameter from PS Help menu :

Shared directory : https://adobe.ly/2SQdbWM

PS 21.0.3 https://adobe.ly/38OQdoT

PS 21.1.0 https://adobe.ly/3a5TIrh

https://adobe.ly/3a5TIrh  PSD file created in PS 21.1.0


PSD file created in PS 21.0.3
https://adobe.ly/32jq6nf



Attention, the version 21.1.0 in summer installed via application ADOBE Creative Cloud by keeping defines them existent of version 21.0.3

The disc system where is installed PS is in APFS... Are not there files hide which would not be replaced during the installation of the updating?



840 Messages

 • 

13.1K Points

I deleted PS 21.1.0, deleting all the custom settings, restarting the iMac, then reinstalling PS 21.1.0 without reinstalling any custom settings

Here the links to a shared folder on Adobe Cloud: https://adobe.ly/2SQdbWM

This .psd file blocks PS 21.1.0 if using Image / Settings / Dark tones / High tones : https://adobe.ly/32i6K1R

In the set of presets deposited here, there is one that causes the whole chain to derail, in particular what concerns us here and also the filter rendered lighting:https://adobe.ly/2Vf1FG8


In the set of presets deposited here, there is one that causes the whole chain to derail, in particular what concerns us here and also the filter rendered lighting:



12 Messages

 • 

190 Points

I am getting the same hanging on Shadows and Highlights on an iMac running 21.1.0 under Mojave 10.14.6 OS and also on a latest version fully spec'd Mac mini al.so running 21.1.0 under Mojave10.14.6 and it happens whatever image I am attempting to edit with the jpg. images originating on Olympus, Panasonic and Sony cameras. This is a definite bug.

After further experimentation I have found that the hanging only happens if you use the sliders in Shadows and Highlights. If you enter percentages in the boxes the adjustments work without causing Photoshop to hang.

So the bug relates to the sliders. It needs resolving asap.

840 Messages

 • 

13.1K Points

Adobe, please lok at my post one up !

10 Messages

 • 

180 Points

This problem occurs for me as well on Max OS 10.13.6.  As Christopher mentioned typing a value works but sliders do not.  

Additionally all sliders in images-adjustments no longer update in realtime. If I adjust the slider it refreshes after letting go of the mouse.

3 Messages

 • 

100 Points

8 months ago

Same here...fuly spect mini..shadow highlight..and the ball of death...PS 2019 works like a charm

1 Message

 • 

60 Points

8 months ago

Exact same thing happening to me on MacPro running 10.13.6 after update to 21.1.  Shadow/Highlight tool causes freeze.  Have to force quit.  Haven't tried it yet on MacBook pro running Mojave.  
Have resorted to using Photoshop CC2019.
Please fix asap.
 

13 Messages

 • 

374 Points

8 months ago

It is the same to me. Today Iv'e updated to 21.1.0 and it's been failing. Mac Catalina 10.15.3 AMD Radeon R9 M390. Hope this can be fixed soon.
UPDATE: Uninstalling and Reinstalling the Version: 21.0.3 solved the issue for now.