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10 Messages

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210 Points

Tue, Dec 3, 2019 4:31 PM

Photoshop 21.0.1: Freeze/Beachball

I have 21.0.1. No more recent updates. However, using Mac with Mojave it crashes constantly. I use a filter and I get the spinning beach ball. I copy and paste I get the spinning beach ball. It's pretty random, and very frustrating. So no, the newest version does NOT fix a lot of the problems. This should have been taken care of long ago.

Note: This conversation was created from a reply on: Photoshop: Adobe Crash Apocalypse.

Responses

Adobe Administrator

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15.8K Messages

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295K Points

a year ago

Can you get a process sample for Photoshop when the freeze occurs? Share the log via CC files or Dropbox.

https://helpx.adobe.com/photoshop/kb/how-to-get-a-process-sample-or-spindump.html

Sr. Product Manager, Adobe Digital Imaging

10 Messages

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210 Points

I'll do that the next time it happens. Thanks.

Adobe Administrator

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3.5K Messages

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53K Points

a year ago

Howdy Paul,

Just a hunch, but you might want to check your system font cache.  They're rather fragile during upgrades on Mac (both OS and applications).  The steps to validate and regenerate the font caches (you've got two!) can be found here: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html
If the problems persist, please let us know!
Thanks,
David

10 Messages

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210 Points

I'll give it a try. Thanks.

94 Messages

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1.7K Points

a year ago

I'm in the same boat, but on Catalina (latest version). The beachball seems very random, but when it hits, I have to wait 2 to 3 minutes for it to stop. It was crashing the system, but after the last update, it generally doesn't fully crash it. I have turned off the Font Preview and will see if that helps. Anyway, on to the next issue (another post).

Glenn

Adobe Administrator

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3.5K Messages

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53K Points

Howdy Glenn,

Check out my earlier post with regard to your system cache.  Thus far it seems to be the silver bullet, though this story is still developing.  Any feedback you have would be helpful in finding a solution...

Thanks,
David

10 Messages

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210 Points

I will. I'll be working with PS tomorrow and see what happens. Appreciate the help.

10 Messages

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210 Points

I've done the system cache thing per instructions. Hasn't helped a bit. Still can't quit PS without Force Quitting. My other problems (freezing when working in PS) cleared up after clearing font cache and checking for bad fonts. 

Adobe Administrator

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3.5K Messages

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53K Points

Well, that's positive then.  Clearing the cache stopped the freezing.  This is the first mention about the app not closing right.  What happens when you try to close it?  Have you tried via shortcut as well?

Thanks,
David

10 Messages

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210 Points

Not sure what you mean by "shortcut." But whenever I try to close (Mojave OS) PS by ctrl Q or drop down menu Quit Photoshop, it hangs up with the beachball. I asked about this on another thread, and no one came up with a solution.

Adobe Administrator

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3.5K Messages

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53K Points

Howdy Paul,

The keystroke, CMD+Q, is the shortcut to close the app.  So you're saying that both the menu command and the shortcut behave the same.  Hmmm....

It might be that your PS settings file is corrupt.  Have you tried trashing your preferences?  That should address a corrupt pref issue.

Hope that helps,
David

10 Messages

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210 Points

Yes, both ways to close behave the same. Haven't tried trashing my preferences. I'll see if I can find the preferences folder and trash it, see what happens. Thank you.

94 Messages

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1.7K Points

a year ago

Thank you David. As the instructions say, working with Terminal can be risky if you aren't sure what you are doing. I can tell you I just tried to resize a selection and got the beachball for about 2+ minutes before it would let me go any further. I had already deselected the Font Preview in PS and restarted the program. I'm not sure I'm comfortable working in Terminal.