carsten_arends's profile

5 Messages

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162 Points

Sat, Nov 9, 2019 12:26 PM

Photoshop 21.0.0: Problems with changing a gradient

Hi, I have a problem with changing a gradient in Photoshop. I am using version 21.0.0 and if I want to change a gradient, the  MAC-Beachball appears and stays permanent. Photoshop doesn't work anymore and I have to start it again.

Responses

Official Solution

Adobe Administrator

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15.9K Messages

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295.3K Points

2 y ago

Can you please update to Photoshop 21.0.1 which was released this AM and let me know if you're still having trouble? https://feedback.photoshop.com/photoshop_family/topics/photoshop-desktop-21-0-1-and-photoshop-mobile...

Thanks.

Sr. Product Manager, Adobe Digital Imaging

17 Messages

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440 Points

Hi Jeff,
My CC app still says 21.0. How do I force a refresh with the new interface on the CC app?
Jane

Employee

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247 Messages

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3.8K Points

Hi Jane,
To update to the the latest version, 21.0.1, please open Creative Cloud Desktop.
For Mac, that will be in the upper right part of your window.
For Windows, that will be in the lower right part of your window.

From the Creative Cloud Desktop app, click the Apps tab.
Then you should see an Updates menu item in the left pane.

I hope this helps.

Andrew

17 Messages

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440 Points

Hi Andrew,
Yes, I did all of that, and no — 21.0.1 is not showing yet. The old app had a refresh command. Is it being rolled out?
Jane Edwards,
Adobe Community Professional, Adobe Certified Instructor

Adobe Administrator

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15.9K Messages

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295.3K Points

From CC Desktop app choose Help > Check for Updates... (instructions linked from the link I posted)

Sr. Product Manager, Adobe Digital Imaging

16 Messages

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332 Points

I tried that as well, but it does not bring up an option to for 21.0.1

17 Messages

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440 Points

Hi Jeff — I had checked for updates from the Help menu as well and that also failed. The thing that worked was waiting 24 hours. With the old CC app there was a refresh button and I can’t find that in the new app. Possibly signing out and signing back in would have worked yesterday.
~ Jane

21 Messages

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406 Points

2 y ago

I have exactly the same problem in my iMac 27” late 2015, macOS Mojave 10.14.5. BUT in my MacBook Pro mid 2012, macOS Mojave 10.14.5 all works ok!!

I tried enabling Legacy Compositing but don ́t works for me.

5 Messages

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162 Points

Look, it is solved

1 Message

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60 Points

2 y ago

Hi i have the same problem with PSD2020. I enabled L.C. and didn't work and erased the custom pref files neither.

I have an imac 27 late 2013
intel core i5
Nvidia GeForce GT 755M
MacOs 10.14.6


5 Messages

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162 Points

Look, it is solved

2 Messages

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72 Points

2 y ago

Same Problem on my iMac Pro 2017
Intel Xenon W
Radeon Pro Vega
OS Mojave

Legacy Mode don't work.

5 Messages

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162 Points

Look, it is solved

Employee

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247 Messages

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3.8K Points

2 y ago

Hi Everyone,
We apologize for the frustation.  The issue is opening a dialog window within another dialog window.  We have a hotfix for this in Photoshop Desktop v21.0.1.  This version will be released very shortly.  Thank you for patience on this.

Andrew

5 Messages

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162 Points

2 y ago

Hello,

oh, that was fast.
I ́ve updated to Photoshop 21.0.1 and it works.

The first test was ok, with version 21.0.0 it crashes every time.

The problem seemed to be solved.

Thank you for the support.