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2 Messages

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410 Points

Mon, Nov 4, 2019 4:36 PM

Solved

Photoshop 21.0: Zoom tool doesn't do the right thing if canvas is rotated

Zoom tool bug with new update
When you rotate the canvas the zoom tool acts awkward and not like it used to

Responses

Official Solution

Adobe Administrator

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14.8K Messages

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285.3K Points

10 months ago

This issue is fixed by the 21.0.2 update which was released yesterday.

Sr. Product Manager, Adobe Digital Imaging

16 Messages

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300 Points

Thanks Jeffrey!

10 Messages

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232 Points

I'm trying to find the 21.0.2 update in my creative cloud interface, but it's showing 21.0.1 as the latest version.  Was this fix done only for Windows?  I'm on a Mac Pro (late 2013) running Mojave 10.14.6 using Photoshop 21.0.1

Adobe Administrator

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14.8K Messages

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285.3K Points

If you have a CC for Teams account, your admin probably hasn't enabled the update.

Sr. Product Manager, Adobe Digital Imaging

10 Messages

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232 Points

I contacted my admin, and he says he doesn't see an option to enable or prohibit updates.  I also see on this forum that 21.0.3 is now available, but neither 21.0.2 or .3 show up in my creative cloud update app.  

10 Messages

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232 Points

I updated my operating system yesterday to Catalina Mac OSX.15.2 in hopes that maybe that was the issue, but I still don't see the apparent recent versions of photoshop (21.0.2 or 21.0.3) available in the creative cloud app.  Any other ideas of why this might be happening?

Adobe Administrator

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3.5K Messages

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52.9K Points

a year ago

Howdy Alexis,

Can you share what you're seeing in more detail?  How is Zoom behaving differently?  What is happening?  Which OS are you on?

Thanks,
David

Adobe Administrator

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14.8K Messages

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285.3K Points

a year ago

Hi Alexis, Thanks for reporting. We've reproduced and are looking into the issue. If this issue is affecting your work, you can install the prior version until the fix is released. https://helpx.adobe.com/download-install/using/install-previous-version.html

Sr. Product Manager, Adobe Digital Imaging

16 Messages

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300 Points

Jeffrey, please give the team a big thanks for 2020 versions of photoshop and illustrator. It is a huge improvement over 2019 which was unusable for me.

This zoom while rotated canvas bug is my only gripe at the moment.

1 Message

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82 Points

a year ago

Hi, just jumping in to report that I'm experiencing the same weird zoom behavior as well. Copy-pasting my description from a thread at https://community.adobe.com/t5/Photoshop/PS-2020-Zoom-Shortcuts-Behave-Differently-from-2019/m-p/107...

"
I just installed PS 2020 and the zooom functions no longer work as they did in 2019. In 2019 the "Zoom In" and "Zoom Out" options under the "View" dropdown menu would use Animated Zoom and zoom towards the screen center. In 2020 these zoom shortcuts no longer use Animated Zoom, and zooming while the view/canvas is rotated has unpredictable results. Zoom sometimes zooms towards screen center, and other times zooms towards points that aren't on screen. These problems with zoom are bad enough that I've got to use 2019 for now.

 For the life of me, I can't figure out how to re-enable this functionality. My settings are exactly as they were in 2019.
"

"
Yeah, Windows 10 x64 - Version 1809, with Cumulative Update Package KB4507469. GPU/Performance settings are in an attached image below.

For what it's worth, setting "Drawing Mode" to Basic and Advanced has no effect on this issue. The weird behavior with zooming on rotated views is also present with the Zoom Tool, with or without scrubbing style zoom enabled. In 2019 with these same settings, zooming is working as expected.

"





1 Message

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52 Points

a year ago

I have the same problem since the update, also only when canvas is rotated. (using Mac OS high sierra 10.13.6)

4 Messages

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116 Points

a year ago

This reply was created from a merged topic originally titled Zoom does not work properly when flip horizontal in Photoshop (v21.0)..

In Photoshop (v21.0), if zooming is performed with View> Flip Horizontal (Ctrl + Shift + D) turned on, it will always move to the left.
When I want to zoom to the right side, move the cursor to the right side and perform zooming, but even in that case, it will be zoomed in so that it can be drawn to the left side, which is very inconvenient.

It was normal with the horizontal flip turned off, and this problem was not seen in the previous version (v20).

<Japanese>
Photoshop (v21.0)にて、表示>水平方向に反転(Ctrl+Shift+D)をONの状態でズームを行うと必ず左側へ寄ってしまいます。
右側にズームさせたい場合は右側にカーソルを持っていき、ズームを行いますが、その場合でも左側に吸い寄せられるようにズームされてしまい、とても不便です。

水平方向へ反転をOFFの状態では正常であり、前バージョン(v20)でもこのような問題は見られませんでした。

4 Messages

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116 Points

a year ago

This reply was created from a merged topic originally titled Photoshop 2020: Zoom does not work properly when flip horizontal in Photoshop (v2....


In Photoshop (v21.0), if zooming is performed with View> Flip Horizontal (Ctrl + Shift + D) turned on, it will always move to the left.
When I want to zoom to the right side, move the cursor to the right side and perform zooming, but even in that case, it will be zoomed in so that it can be drawn to the left side, which is very inconvenient.

It was normal with the horizontal flip turned off, and this problem was not seen in the previous version (v20).

<Japanese>
Photoshop (v21.0)にて、表示>水平方向に反転(Ctrl+Shift+D)をONの状態でズームを行うと必ず左側へ寄ってしまいます。
右側にズームさせたい場合は右側にカーソルを持っていき、ズームを行いますが、その場合でも左側に吸い寄せられるようにズームされてしまい、とても不便です。

水平方向へ反転をOFFの状態では正常であり、前バージョン(v20)でもこのような問題は見られませんでした。

1 Message

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60 Points

a year ago

I'm also having this issue on 21.0.0.  Zoom seems all messed up- hard to describe but I think it's zooming as if the canvas isn't rotated even when it is.
Happens with the zoom tool whilst clicking, or using the hotkeys (Z or ctrl + space).

As a frequent user of the rotate and zoom hotkeys, I look forward to this being fixed.

1 Message

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82 Points

a year ago

Today I updated Photoshop to version 21.0.1, but the problem with scaling remained :(

Champion

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882 Messages

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19.2K Points

Hello, indeed, it is not listed on the fixed issues page: https://helpx.adobe.com/photoshop/kb/fixed-issues.html make sure to check it regularly!

1 Message

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64 Points

In 21.0.2 it should be fixed (8th desktop fix)! yey!!

2 Messages

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72 Points

a year ago

As Adam Taloy described above, I have exact same issue after updated to 2020
I'm attaching a video I recorded. This is so annoying,,,

11 Messages

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280 Points

a year ago

I have also same problem! 
Fix please :) 

2 Messages

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82 Points

a year ago

This reply was created from a merged topic originally titled The Zoom tool (Z) is not working right with the rotate view tool (R).

There is a bug with the Zoom tool (Z) when it's being used with the rotate view tool (R). The rotation point is in the middle of the image when you have a rotation on your viewer instead of zooming in the point where you clicked with the zoom tool. I hope I am explaining this right so you can understand this ;)

I'm using Photoshop 2020 on macOS Catalina.

1 Message

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60 Points

a year ago

P.I.T.A - Big Time! When image is rotated pressing Z and dragging with mouse or pen the image both zooms and scrolls. Every time I zoom I have to refind my place. P.I.T.A!

2 Messages

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102 Points

a year ago

Been learning Photoshop and was baffled when this first happened, but thankfully it's a bug, not a feature. Hard to draw curves properly without rotation! Can we get an ETA on a hotfix?

Photoshop System Info Output: https://pastebin.com/DsBJwfnY


1 Message

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60 Points

a year ago

After 2020 update, the zoom is getting stuck. I use 'Ctrl + Space bar' to zoom in and out with Wacom Pen. In some instances, the zoom function doesn't work at all and get's stuck. 

Similar lag/freeze is experienced with healing brush tool as well. It gets stuck for few seconds and then starts working again. 

For me this is happening in both 2019 and 2020. I uninstalled 2019 and using 2018 instead.