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4 Messages

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100 Points

Sun, Oct 25, 2020 11:20 AM

Photoshop 2021: Program Error opening files

After PS Update to latest version, i cant open any image. Reinstalling dosn't change anything. And aftzer the error message pops up, ich can't close PS. System: WIN 10.

Error message (google translater): The operation could not be carried out because a program error occurred.

Responses

Official Solution

Adobe Administrator

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15.4K Messages

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291.4K Points

a month ago

Photoshop's GPU requirements have increased for 22.0. Try the solutions here: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

 

If your card is not supported you may need to upgrade your graphics card.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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80 Points

Sorry, not acceptable.  We should not have to fork out additional dollars to up grade graphics cards because of this.  I have heard of so many other creatives who experienced this issue yesterday, all with computers and graphics cards that were perfectly fine.  It would be curious to know the dollar value of lost time this faulty download caused globally yesterday.  

Adobe Administrator

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15.4K Messages

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291.4K Points

You can disable "Use Graphics Processor" if you don't want to upgrade your hardware.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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80 Points

So great, PS gives us an update, with I assume, more powerful features and then we have to disable something in the software so we can't use some of those features? Sigh. 

2 Messages

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70 Points

@JeffreyTranberry So we need to disable the graphics processor on the ENTIRE PC to run PHOTOSHOP... instead of ADOBE making a checkbox inside the program to just make Photoshop function without accessing that process? That seems logical. *sarcasm*

Adobe Administrator

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15.4K Messages

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291.4K Points

@Jeff Czimmer No - It's Photoshop specific. Launch Photoshop, go to Preferences > Performance and uncheck "Use Graphics Processor"

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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70 Points

Sorry dude, but your link suggest disabling the processor from the device manager in windows. Thanks for the update. I'll give it a shot.

5 Messages

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140 Points

On a Mac disabling the gpu causes all sorts of screen redraw issues.
Adobe this is no way to  run an airline.

This "solution" is nothing but deflection.

Why don't you people finally fix this garbage for real?

2 Messages

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70 Points

a month ago

I have the same issue

2 Messages

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70 Points

After installing latest version  I cant open any image. i get the same error message : The operation could not be carried out because a program error occurred.: I also then can not close the program, I have to use task manager to close photoshop 

4 Messages

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100 Points

me too, have to use task manager to close it. deinstalling and new install, still the same error message.

4 Messages

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100 Points

a month ago

The solution for me was really simple: 

3 Messages

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80 Points

Please let me know if you notice any performance issues or otherwise by disabling this. Thanks!

4 Messages

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100 Points

I haven't noticed any performance issues so far.

1 Message

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60 Points

Had the same problem.
After I turned off "use Graphics Processor", I could open images..
But now I can't use the hand tool.  (Could not complete your request because of a program error.)

32 Messages

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912 Points

Ahah... Konami codes power.

1 Message

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60 Points

So I did that, but now I can't exit photoshop.  

1 Message

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60 Points

Same here. I disabled graphics processor. It worked for opening images, but now I have to go to Task Manager to force Photoshop to close. (PC) This is very discouraging.