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JoBels

4 Messages

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100 Points

Sun, Oct 25, 2020 11:20 AM

Photoshop 2021: Program Error opening files

After PS Update to latest version, i cant open any image. Reinstalling dosn't change anything. And aftzer the error message pops up, ich can't close PS. System: WIN 10.

Error message (google translater): The operation could not be carried out because a program error occurred.

Question

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Updated 

8 days ago

 • Edited

529

4

0

Responses

Official Solution

JeffreyTranberry

Adobe Administrator

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15.8K Messages

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295K Points

3 months ago

Photoshop's GPU requirements have increased for 22.0. Try the solutions here: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

 

If your card is not supported you may need to upgrade your graphics card.

Sr. Product Manager, Adobe Digital Imaging

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Christian Stewart

3 Messages

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80 Points

Sorry, not acceptable.  We should not have to fork out additional dollars to up grade graphics cards because of this.  I have heard of so many other creatives who experienced this issue yesterday, all with computers and graphics cards that were perfectly fine.  It would be curious to know the dollar value of lost time this faulty download caused globally yesterday.  

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3 months ago

0

JeffreyTranberry

Adobe Administrator

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15.8K Messages

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295K Points

You can disable "Use Graphics Processor" if you don't want to upgrade your hardware.

Sr. Product Manager, Adobe Digital Imaging

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3 months ago

0

Christian Stewart

3 Messages

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80 Points

So great, PS gives us an update, with I assume, more powerful features and then we have to disable something in the software so we can't use some of those features? Sigh. 

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3 months ago

0

Jeff Czimmer

2 Messages

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70 Points

@JeffreyTranberry So we need to disable the graphics processor on the ENTIRE PC to run PHOTOSHOP... instead of ADOBE making a checkbox inside the program to just make Photoshop function without accessing that process? That seems logical. *sarcasm*

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3 months ago

0

JeffreyTranberry

Adobe Administrator

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15.8K Messages

 • 

295K Points

@Jeff Czimmer No - It's Photoshop specific. Launch Photoshop, go to Preferences > Performance and uncheck "Use Graphics Processor"

Sr. Product Manager, Adobe Digital Imaging

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3 months ago

0

Jeff Czimmer

2 Messages

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70 Points

Sorry dude, but your link suggest disabling the processor from the device manager in windows. Thanks for the update. I'll give it a shot.

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3 months ago

0

eli_kroen

5 Messages

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140 Points

On a Mac disabling the gpu causes all sorts of screen redraw issues.
Adobe this is no way to  run an airline.

This "solution" is nothing but deflection.

Why don't you people finally fix this garbage for real?

Like

2 months ago

0

mikki_couch

25 Messages

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398 Points

@JeffreyTranberry Regarding MacBook Pros: you can't SIMPLY upgrade a graphics card. It requires buying a new computer. I spent $5K in late 2018 on a MacBook Pro with every addon there was. If upgrades to PS require buying new computers people will start looking somewhere else for software.

Like

2 months ago

0

Nikon123

2 Messages

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70 Points

3 months ago

I have the same issue

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Nikon123

2 Messages

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70 Points

After installing latest version  I cant open any image. i get the same error message : The operation could not be carried out because a program error occurred.: I also then can not close the program, I have to use task manager to close photoshop 

Like

3 months ago

0

JoBels

4 Messages

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100 Points

me too, have to use task manager to close it. deinstalling and new install, still the same error message.

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3 months ago

0

JoBels

4 Messages

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100 Points

3 months ago

The solution for me was really simple: 

6

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Christian Stewart

3 Messages

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80 Points

Please let me know if you notice any performance issues or otherwise by disabling this. Thanks!

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3 months ago

0

JoBels

4 Messages

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100 Points

I haven't noticed any performance issues so far.

Like

3 months ago

0

Aina Regina Eftestol

1 Message

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60 Points

Had the same problem.
After I turned off "use Graphics Processor", I could open images..
But now I can't use the hand tool.  (Could not complete your request because of a program error.)

Like

2 months ago

0

nicolas_picard

32 Messages

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912 Points

Ahah... Konami codes power.

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2 months ago

0

Cory Neverla

1 Message

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60 Points

So I did that, but now I can't exit photoshop.  

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2 months ago

0

JudithJuly

1 Message

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60 Points

Same here. I disabled graphics processor. It worked for opening images, but now I have to go to Task Manager to force Photoshop to close. (PC) This is very discouraging.

Like

2 months ago

0

jwschulz

1 Message

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60 Points

13 days ago

So with a 2019 MacBook Pro with 32 GB of RAM , 8 Core Intel Core i9 and a Radeon Pro 560x (which is the only option I had) running Big Sur, I have to disable use graphics acceleration in order to use Photoshop 2021.  That is honestly the path that Adobe is taking here?  Is this because you are killing off support for Intel Macs in favor of the Apple Silicon?  Why didn't you make this setting disabled by default or at the very least have warnings plastered everywhere, especially considering that I didn't choose to upgrade to 2021, Creative Cloud pushed it down.  This is amazingly poor customer service Abode. 

Edited to add after additional testing.  If you leave Use Graphics Processor checked, go to Advanced Settings and uncheck 30 Bit Display it worked correctly for me.  

I also double checked Adobe's GPU minimum requirements and for Mac OS it says to have;

  • On macOS, a GPU with Metal Support and 2 GB of GPU memory

Which the Radeon Pro 560x with 4GB meets according to the Radeon website. So this looks like an issue of Adobe screwing up something in their coding and finding this work around without actually fixing it.  Once the next patch comes out, I'll re-enable 30 bit display and see if it is fixed, but I'm not holding my breath.  

(edited)

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nicolas_picard_6igieu05vkrb3

2 Messages

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110 Points

Same big configuration here. MBP 16 - 32 Go Ram - 4GB video card. 

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For sure... Adobe is now a pain in my daily workflow. After all types of bugs, and lags, starting two days ago, I now have blinking windows on Photoshop... I'm FED UP WITH THIS AWFUL SUITE !

Illustrator : UNUSABLE / Crashes / ultra laggy interface

InDesign : UNUSABLE / crashes everyday 5 to 10 times

Photoshop :  BUGS w/ crashes and random glitches 

AFTER FX : SLOW and LAGGY

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XD is the only software that runs properly with sometimes some confusing opening bugs (not finding the file or crawling for ever without opening files : needs a reboot) 

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N

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8 days ago

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