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20 Messages

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290 Points

Wed, Oct 28, 2020 9:38 PM

Photoshop 2021: Insane latency with all open / saving dialogs network drive (especially "export as" macOS 10.14, works perfectly in PS 2020)

Photoshop 2021 all open / saving dialogs will cause insane latency to show files and folders on network drives. Photoshop 2020 works like a charm on OS X Mojave but 2021 sucks. I don't need the iPad version, I need a running Photoshop! Can you please fix the dialog?

I'm running the PS 2020 and 2021 on the same iMac Pro and PS 2021 works - PS 2021 doesn't.

P.S.: Trying to rename artboards still has no option in right Mouse click ("rename artboard") and often needs 10 clicks to activate it... 

Responses

Adobe Administrator

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15.4K Messages

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291.4K Points

a month ago

Where are you clicking to try and rename your Artboards? In the layers panel?

Could you make a screen capture of what you're seeing?

(edited)

Sr. Product Manager, Adobe Digital Imaging

20 Messages

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290 Points

It's just that one has to hit exactly a glyph to enable editing the name (as there is no option in right click menu, still) which is difficult at a 5k screen sometimes, but that's actually not the basic problem.

BUT: The saving dialog is the dealbreaker!

Returned to Photoshop 2020 because you can't work with Photoshop 2021 on an iMac Pro because of the lacking saving dialog! Insane... Great that it runs on iPad, now. I want to use it as a professional on Mac.

(edited)

20 Messages

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290 Points

@JeffreyTranberry Watch yourself: Renaming of artboard is unavailable for about 10 Seconds. Each Click in the video is a double-click.

(edited)

Adobe Administrator

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15.4K Messages

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291.4K Points

Are you using a Wacom or another stylus? Or mouse/trackpad?

I am not able to reproduce this problem at all on Mac using either my mouse or trackpad.

Sr. Product Manager, Adobe Digital Imaging

20 Messages

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290 Points

Seems like it deals with lots of layers with multiple effects (masks, multiplication modes etc.) in one dile. Trying to rename a layer will interfere with some kind of "rendering issue" of the layers in the layers editor. So having just two or three layers will work. 20 and above will make renaming most difficult. If you cannot reproduce it, seems you are not testing it properly. Tested it on different machines, same behavior on every machine.

(edited)

20 Messages

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290 Points

You can check that in the video file I sent you. Look at the effect icon at the bottom. Each time I click trying to rename the layer, the effect icon will flicker (bright to gray and back). It's a kind of live rendering bug. After some seconds it stays brigth and at this very moment it is possible to rename the artboard.

(edited)

20 Messages

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290 Points

@JeffreyTranberry Found the issue! Turning of all layers with multiplication effects etc. will instantly make the renaming possible. So that's what one would call a bug. Turning on all layers again will block the artboard rename function unavailable instantly, too.

(edited)

Adobe Administrator

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15.4K Messages

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291.4K Points

Would you mind posting a file you're able to reproduce with? (CC files/dropbox?)

Sr. Product Manager, Adobe Digital Imaging

20 Messages

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290 Points

@JeffreyTranberry I made some more tests, trying to create a test file and video and now it seems I narrowed down the problem: If the file is stored locally, there is no problem. But when the test-file is stored on an external volume, it is impossible to rename within two clicks. I really do not know what the programmers did here, as renaming a layer should not depend on where the file is located. All other actions like storing etc. in PS 2020 work as described like a charm so there is no issue with the external drive, which is mounted via smb. Still interested in a test file?

(edited)

Adobe Administrator

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15.4K Messages

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291.4K Points

When you say External Volume, do you mean a drive connected via USB? or a network drive? What is the drive format? Would be good to have a few more specifics of the file location. And the file would be helpful as well jus so we're comparing apples to apples.

Sr. Product Manager, Adobe Digital Imaging

20 Messages

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290 Points

It's a network volume. Btrfs file format. Connected via smb. There is no upload option for the file here...

Adobe Administrator

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15.4K Messages

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291.4K Points

You can use CC files or dropbox and drop the share URL here. Let me check with engineering about Btrfs and slowness with current version on that file system.

Sr. Product Manager, Adobe Digital Imaging

20 Messages

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290 Points

@JeffreyTranberry Dear Jeffrey, thanks for your enduring help, but as I wrote I found a work around and it's just a minor issue for my at all.

The most important issue I wrote about in first place is the major bug with the export as dialog, which is why I cannot use PS2021!

That's the issue, but as there is really no place to address this bug I thought to get any help here. But Adobe is not interested in fixing bugs, but trying to find "user behavior" they think is not appropriate... I need a working PS and having no change to export files with "export as..." option is severe and critical. Maybe it deals with network volumes, too. I don't know. It's Adobe who should find a solution not me.

Thanks again for your trys to help me!

It's the first time in years I'm completely frustrated from PS and Illustrator. Too many bugs. No help at all. But always new releases and no bug fixing... that's Adobe 2020.

20 Messages

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290 Points

25 days ago

O.k. it's the whole saving process. Photoshop 2021 just sucks when trying to save with OS X or load files. Is lame in all Finder dialogs... what a mess!