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Adobe Photoshop Family
MN

1 Message

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70 Points

Mon, Oct 26, 2020 11:27 AM

Photoshop 2021: Impossible to open a new image or an existing one - Program Errors

After the update if I launch version 2021 it is impossible to open a new image or an existing one.All buttons emit an error message and even closing is impossible. Fortunately I have kept the 2019 version

Responses

Employee

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199 Messages

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3.4K Points

a month ago

Hi @Maurizio Nelli ,

I'm sorry to hear about the frustration.  We have heard many customers with a Windows 10 machine experiencing similar issues.  If you can please reset your preferences (instructions in link below), that should resolve your problem.  Again, I am sorry for the issue.

https://helpx.adobe.com/ca/photoshop/using/preferences.html#:~:text=To%20restore%20preferences%20quickly%20using,next%20time%20you%20start%20Photoshop.

Sincerely,

Andrew

Adobe Administrator

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15.4K Messages

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291.4K Points

a month ago

Photoshop's GPU requirements have increased for 22.0. Try the solutions here: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles 

If your card is not supported you may need to upgrade your graphics card.

Sr. Product Manager, Adobe Digital Imaging