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Adobe Photoshop Family

1 Message


70 Points

Mon, Oct 26, 2020 11:27 AM

Photoshop 2021: Impossible to open a new image or an existing one - Program Errors

After the update if I launch version 2021 it is impossible to open a new image or an existing one.All buttons emit an error message and even closing is impossible. Fortunately I have kept the 2019 version




199 Messages


3.4K Points

a month ago

Hi @Maurizio Nelli ,

I'm sorry to hear about the frustration.  We have heard many customers with a Windows 10 machine experiencing similar issues.  If you can please reset your preferences (instructions in link below), that should resolve your problem.  Again, I am sorry for the issue.,next%20time%20you%20start%20Photoshop.



Adobe Administrator


15.4K Messages


291.4K Points

a month ago

Photoshop's GPU requirements have increased for 22.0. Try the solutions here: 

If your card is not supported you may need to upgrade your graphics card.

Sr. Product Manager, Adobe Digital Imaging