enzodecastro's profile

5 Messages

 • 

114 Points

Sat, Apr 17, 2021 5:27 AM

Photoshop 2021 doesn't detect my GPU

Hi, I just got the Photography bundle of Creative Cloud which includes Lightroom + Photoshop and I have been struggling for a week now, having sleepless nights if I may even, because the Photoshop which is my main driver in my line of work as a graphic artist isn't detecting my Asus 5700XT Reference card.

I used to own a bad copy of 2019 and found out that I bought it from an external sale website and bought PS 2021 from Adobe right away when I learned about it and got the cheapest bundle that included what I needed - Photoshop (When one of my colleagues let me know about it),

But then its been a week and I have been struggling and furious to make my PS 2021 work.


Things I tried:
1. Uninstall reinstall

2. Install each older version 1 by 1, nothing works, it would detect my GPU at first then afterwards, it wont (It will be greyed out, can't even check "Use Graphics Processor" option

3. Tweak the registry to detect GPU (AllowOLDGPU from Google)

4. I tried adding it to my Radeon Adrenaline software as a game to no avail

5. Uninstalling and reinstalling my GPU drivers

Then I found an article online that states, PS 2021 doesn't recognize 5700XT for now as it is a fairly new card and I'm like what the hell? I need PS in my line of work, and I don't want to opt out to use the illegal version of Photoshop again as I am afraid of security concerns.

I cannot use Photoshop without my GPU integrated as its slow as heck, no scrubby zoom, constant lagging, etc. Its just not an option for me and I didn't buy this to use the minimum features either.

Can someone help me?

Responses

5 Messages

 • 

114 Points

3 m ago

Adobe Photoshop Version: 22.3.0 20210302.r.49 660cd2e x64
Number of Launches: 3
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.804
System architecture: AMD CPU Family:15, Model:1, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 2994 MHz
Built-in memory: 16313 MB
Free memory: 12387 MB
Memory available to Photoshop: 14924 MB
Memory used by Photoshop: 83 %
SAM SDK Version: 2.0.0-main.363.5
ACP.local Status:
- SDK Version: 1.41.1.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.9.0.19
- Min Core Sync Required: 4.3.28.24
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 300 seconds
Live Edit Client SDK Version: 3.79.23
Presets Status:
- Brushes: 28 local / 0 synced
- Gradients: 183 local / 0 synced
- Patterns: 10 local / 0 synced
- Shapes: 54 local / 0 synced
- Styles: 21 local / 0 synced
- Swatches: 244 local / 0 synced
Native GPU: Enabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 3
Font Preview: Medium
TextComposer: Latin
OpenCL crashed on Wed 07 04 21 at 5:28:41 PM (Initializing OpenCL and OpenCL enabled features)
The GPU Sniffer crashed on Fri 09 04 21 at 3:10:41 PM
------- GetVideoCardInformation
WARNING: No native GPUs found
SufficientVideoMemForTextures: True.
DoesGPUSupportFeature( kGPUFeature_All 

EnzoDeCastro_0-1617953381040.pngexpand image

 

 False.
PSGLDocDrawingOSVersionTest: True.
IgnoreVideoMemRequirements: False.
NativeGPUAvailable: False.
OpenCLGPUAvailable: False.
OpenGLGPUAvailable: False.
GetAIFSharingContext: False.
SupportsOpenGL(): False.
gPreferences.GetPhotoshopCrashed(): False.
gpuE (disallowOpenGLWindows): False.
; platform info strutcture
Native platform info successfully constructed
Begin native platform info:
Platform info:
Displays:
Display \\.\DISPLAY1
isMain = 1
isBuiltIn = 0
isStereo = 0
bounds = ((0 0) -> (2560 1080), w=2560, h=1080)
dimensions = (2560 1080)
physicalSize = (0 0)
pixelSize = (0 0)
dynamic range = (0 1)
potential dynamic range = (0 1)
reference dynamic range = (0 0)
device = (DeviceID name=29471:AMD Radeon RX 5700 XT index=0 preferred=1)
Devices:
(DeviceID name=29471:AMD Radeon RX 5700 XT index=0 preferred=1)
Power Envelope : UNKNOWN
Device is removable : UNKNOWN
displays: 1
\\.\DISPLAY1
VRAM: 8547MB
Dedicated System RAM: 0MB
SharedSystem RAM: 8552MB
Platform specifics:
Device name: 29471:AMD Radeon RX 5700 XT
Vendor name: AMD
Description: AMD Radeon RX 5700 XT
D3D-ID: 29471
End platform info.
End native platform info.
Building OpenGL platform & platform info strutcture
OpenGL platform info successfully constructed
Begin OpenGL platform info:
Platform info:
Displays:
Display \\.\DISPLAY1
isMain = 1
isBuiltIn = 0
isStereo = 0
bounds = ((0 0) -> (2560 1080), w=2560, h=1080)
dimensions = (2560 1080)
physicalSize = (0 0)
pixelSize = (0 0)
dynamic range = (0 1)
potential dynamic range = (0 1)
reference dynamic range = (0 0)
device = (DeviceID name=AMD Radeon RX 5700 XT index=0 preferred=1)
Devices:
(DeviceID name=AMD Radeon RX 5700 XT index=0 preferred=1)
Power Envelope : DISCRETE
Device is removable : UNKNOWN
displays: 1
\\.\DISPLAY1
VRAM: 8151MB
Dedicated System RAM: 0MB
SharedSystem RAM: 0MB
Platform specifics:
Device name: AMD Radeon RX 5700 XT
Vendor name: AMD
OpenGL version: 4.6 (4.6.148202 Compatibility Profile Context 21.3.2 27.20.15003.5017)
GLSL version: 4.60 (4.60)
End platform info.
End OpenGL platform info.
Building OpenCL platform & platform info strutcture
OpenCL platform info successfully constructed
Begin OpenCL platform info:
Platform info:
Displays:
Devices:
(DeviceID name=gfx1010 index=0 preferred=1)
Power Envelope : DISCRETE
Device is removable : UNKNOWN
displays: 0
VRAM: 8573MB
Dedicated System RAM: 0MB
SharedSystem RAM: 0MB
Platform specifics:
Device name: gfx1010
Vendor name: AMD
Device version: 2.0 (OpenCL 2.0 AMD-APP (3224.5))
OpenCL platform name: AMD Accelerated Parallel Processing
OpenCL platform vesion: 2.1 (OpenCL 2.1 AMD-APP (3224.5))
End platform info.
End OpenCL platform info.
Tester="Photoshop"
snifferStart="2021-04-09_15:10:38"
NumGLGPUs=1
glgpu[0].GLVersion="4.6"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8151
glgpu[0].GLName="AMD Radeon RX 5700 XT"
glgpu[0].GLVendor="AMD"
glgpu[0].GLDriverVersion="27.20.15003.5017"
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\c0365573.inf_amd64_16bc87c54b7eec21\B365567\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0365573.inf_amd64_16bc87c54b7eec21\B365567\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0365573.inf_amd64_16bc87c54b7eec21\B365567\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0365573.inf_amd64_16bc87c54b7eec21\B365567\amdxc64.dll"
glgpu[0].GLDriverDate="20210326000000.000000-000"
glgpu[0].GLRenderer="AMD Radeon RX 5700 XT"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].GLIsPreferred=1
NumCLGPUs=1
clgpu[0].CLPlatformVersion="OpenCL 2.1 AMD-APP (3224.5)"
clgpu[0].CLDeviceVersion="2.0"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=8573
clgpu[0].CLName="gfx1010"
clgpu[0].CLVendor="AMD"
clgpu[0].CUDASupported=0
clgpu[0].CLIsPreferred=1
clgpu[0].CLBandwidth=4.050000e+11
clgpu[0].CLCompute=4603.203830
clgpu[0].CLRawDeviceName=gfx1010
clgpu[0].CLRawDeviceVendor=Advanced Micro Devices, Inc.
clgpu[0].CLRawPlatformName=AMD Accelerated Parallel Processing
clgpu[0].CLRawPlatformVendor=Advanced Micro Devices, Inc.
NumNativeGPUs=1
nativegpu[0].NativeName="29471:AMD Radeon RX 5700 XT"
nativegpu[0].NativeTotalRAMInMB=17099
nativegpu[0].NativeVRAMInMB=8547
nativegpu[0].NativeSharedSystemRAMInMB=8552
nativegpu[0].NativeDedicatedSystemRAMInMB=0
nativegpu[0].NativeVendor="AMD"
nativegpu[0].NativeDriver="C:\WINDOWS\System32\DriverStore\FileRepository\c0365573.inf_amd64_16bc87c54b7eec21\B365567\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0365573.inf_amd64_16bc87c54b7eec21\B365567\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0365573.inf_amd64_16bc87c54b7eec21\B365567\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0365573.inf_amd64_16bc87c54b7eec21\B365567\amdxc64.dll"
nativegpu[0].NativeDriverVersion="27.20.15003.5017"
nativegpu[0].NativeDriverDate="20210326000000.000000-000"
nativegpu[0].NativePowerEnvelope="UNKNOWN"
nativegpu[0].NativeDeviceAttachment="UNKNOWN"
nativegpu[0].NativeAPIVersion="12.0 (12.0)"
nativegpu[0].NativeIsPreferred=1
snifferEnd="2021-04-09_15:10:42"
------- GetVideoCardInformation
$$$/LE/SysInfo/LicenseType=License Type: $$$/CSerialNumber/LicenseTypeSubscription=Subscription^rSerial number: 96040310835608577048
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Adobe CC 2021\Adobe Photoshop 2021\
Temporary file path: C:\Users\User\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 222.5G, 70.0G free
Required Plugins folder: C:\Adobe CC 2021\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Adobe CC 2021\Adobe Photoshop 2021\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2021/02/13-21:23:31 79.628125 79.628125
AdbePM.dll PatchMatch 2021/02/16:23:29:29 1.628247 1.628247
AdobeLinguistic.dll Adobe Linguisitc Library developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2020/08/08-01:12:48 79.395135 79.395135
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.2.0.7
AdobeSVGAGM.dll AdobeSVGAGM 79.628125 79.628125
AdobeXMP.dll Adobe XMP Core 2021/02/15-11:52:13 79.164753 79.164753
AdobeXMPFiles.dll Adobe XMP Files 2021/02/15-11:52:13 79.164753 79.164753
AdobeXMPScript.dll Adobe XMP Script 2021/02/15-11:52:13 79.164753 79.164753
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2021/02/13-21:23:31 79.628125 79.628125
AID.dll AID DLL 1.0.0.12
AIDE.dll AIDE 2021/02/17-19:47:02 79.627469 79.627469
ARE.dll ARE 2021/02/13-21:23:31 79.628125 79.628125
AXE8SharedExpat.dll AXE8SharedExpat 2020/08/01-01:08:32 79.622927 79.622927
AXEDOMCore.dll AXEDOMCore 2020/08/01-01:08:32 79.622927 79.622927
Bib.dll BIB 2021/02/13-21:23:31 79.628125 79.628125
BIBUtils.dll BIBUtils 2021/02/13-21:23:31 79.628125 79.628125
boost_date_time.dll photoshopdva 14.0.0
boost_filesystem.dll photoshopdva 14.0.0
boost_program_options.dll photoshopdva 14.0.0
boost_regex.dll photoshopdva 14.0.0
boost_system.dll photoshopdva 14.0.0
boost_threads.dll photoshopdva 14.0.0
CoolType.dll CoolType 2021/02/13-21:23:31 79.628125 79.628125
CRClient.dll Adobe Crash Reporter Client DLL 4.7.0.0
DirectML.dll DirectML Redistributable Library 1.4.0+201111-2330.1.fe.bdb07c7
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 14.0.0
dvaappsupport.dll photoshopdva 14.0.0
dvaaudiodevice.dll photoshopdva 14.0.0
dvacore.dll photoshopdva 14.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 14.0.0
dvamediatypes.dll photoshopdva 14.0.0
dvametadata.dll photoshopdva 14.0.0
dvametadataapi.dll photoshopdva 14.0.0
dvametadataui.dll photoshopdva 14.0.0
dvanet.dll photoshopdva 14.0.0
dvaplayer.dll photoshopdva 14.0.0
dvascripting.dll photoshopdva 14.0.0
dvatransport.dll photoshopdva 14.0.0
dvaui.dll photoshopdva 14.0.0
dvaunittesting.dll photoshopdva 14.0.0
dvavulcansupport.dll photoshopdva 14.0.0
dynamiclink.dll photoshopdva 14.0.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
icudt66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
icuuc66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2020.0.1 (r0x35c5ec66)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
JP2KLib.dll JP2KLib 2021/02/17-19:47:02 79.277121 79.277121
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 14.0.0
LogSession.dll LogSession 8.2.0.7
mediacoreif.dll photoshopdva 14.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.6.20201209.5.718ca7f
mkl_avx2.dll Intel® Math Kernel Library 2020.0
mkl_avx512.dll Intel® Math Kernel Library 2020.0
mkl_core.dll Intel® Math Kernel Library 2020.0
mkl_def.dll Intel® Math Kernel Library 2020.0
mkl_mc3.dll Intel® Math Kernel Library 2020.0
mkl_sequential.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx2.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx512.dll Intel® Math Kernel Library 2020.0
mkl_vml_def.dll Intel® Math Kernel Library 2020.0
mkl_vml_mc3.dll Intel® Math Kernel Library 2020.0
MPS.dll MPS 2021/02/13-00:38:12 79.628096 79.628096
onnxruntime.dll Microsoft® Windows® Operating System 1.6.20201209.5.718ca7f
opencv_world440.dll OpenCV library 4.4.0
Photoshop.dll Adobe Photoshop 2021 22.3
Plugin.dll Adobe Photoshop 2021 22.3
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 10.1.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 10.1.0.15
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2021 22.3
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.623146 79.623146
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 14.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 22.2.0.0
WRServices.dll WRServices Build 16.1.0.7af3873 16.1.0.7af3873
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-4.4.1.71


Required plugins:

Accented Edges 22.3 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 22.3 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 22.3 - from the file “Filter Gallery.8bf”
Average 22.3 (20210302.r.49 660cd2e) - from the file “Average.8bf”
Bas Relief 22.3 - from the file “Filter Gallery.8bf”
BMP 22.3 - from the file “Standard MultiPlugin.8bf”
Camera Raw 13.2 - from the file “Camera Raw.8bi”
Camera Raw Filter 13.2 - from the file “Camera Raw.8bi”
Chalk && Charcoal 22.3 - from the file “Filter Gallery.8bf”
Charcoal 22.3 - from the file “Filter Gallery.8bf”
Chrome 22.3 - from the file “Filter Gallery.8bf”
Cineon 22.3 (20210302.r.49 660cd2e) - from the file “Cineon.8bi”
Clouds 22.3 (20210302.r.49 660cd2e) - from the file “Clouds.8bf”
Color Halftone 22.3 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 22.3 - from the file “Filter Gallery.8bf”
Conté Crayon 22.3 - from the file “Filter Gallery.8bf”
Craquelure 22.3 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 22.3 (20210302.r.49 660cd2e) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 22.3 - from the file “Standard MultiPlugin.8bf”
Crosshatch 22.3 - from the file “Filter Gallery.8bf”
Crystallize 22.3 - from the file “Standard MultiPlugin.8bf”
Cutout 22.3 - from the file “Filter Gallery.8bf”
Dark Strokes 22.3 - from the file “Filter Gallery.8bf”
De-Interlace 22.3 - from the file “Standard MultiPlugin.8bf”
Dicom 22.3 - from the file “Dicom.8bi”
Difference Clouds 22.3 (20210302.r.49 660cd2e) - from the file “Clouds.8bf”
Diffuse Glow 22.3 - from the file “Filter Gallery.8bf”
Displace 22.3 - from the file “Standard MultiPlugin.8bf”
Dry Brush 22.3 - from the file “Filter Gallery.8bf”
Entropy 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
Export Color Lookup Tables 22.3 (20210302.r.49 660cd2e) - from the file “Export3DLUT.8be”
Extrude 22.3 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 22.3 (20210302.r.49 660cd2e) - from the file “FastCore.8bx”
Fibers 22.3 - from the file “Standard MultiPlugin.8bf”
Film Grain 22.3 - from the file “Filter Gallery.8bf”
Filter Gallery 22.3 - from the file “Filter Gallery.8bf”
Fresco 22.3 - from the file “Filter Gallery.8bf”
Glass 22.3 - from the file “Filter Gallery.8bf”
Glowing Edges 22.3 - from the file “Filter Gallery.8bf”
Grain 22.3 - from the file “Filter Gallery.8bf”
Graphic Pen 22.3 - from the file “Filter Gallery.8bf”
Halftone Pattern 22.3 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 22.3 (20210302.r.49 660cd2e) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 22.3 - from the file “HDRMergeUI.8bf”
HSB/HSL 22.3 - from the file “Standard MultiPlugin.8bf”
IFF Format 22.3 - from the file “Standard MultiPlugin.8bf”
IGES 22.3 (20210302.r.49 660cd2e) - from the file “U3D.8bi”
Ink Outlines 22.3 - from the file “Filter Gallery.8bf”
JPEG 2000 22.3 - from the file “JPEG2000.8bi”
Kurtosis 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
Lens Blur 22.3 - from the file “Lens Blur.8bf”
Lens Correction 22.3 - from the file “Lens Correction.8bf”
Lens Flare 22.3 - from the file “Standard MultiPlugin.8bf”
Liquify 22.3 - from the file “Liquify.8bf”
Matlab Operation 22.3 (20210302.r.49 660cd2e) - from the file “ChannelPort.8bf”
Maximum 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
Mean 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
Measurement Core 22.3 (20210302.r.49 660cd2e) - from the file “MeasurementCore.8me”
Median 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
Mezzotint 22.3 - from the file “Standard MultiPlugin.8bf”
Minimum 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
MMXCore Routines 22.3 (20210302.r.49 660cd2e) - from the file “MMXCore.8bx”
Mosaic Tiles 22.3 - from the file “Filter Gallery.8bf”
Multiprocessor Support 22.3 (20210302.r.49 660cd2e) - from the file “MultiProcessor Support.8bx”
Neon Glow 22.3 - from the file “Filter Gallery.8bf”
Note Paper 22.3 - from the file “Filter Gallery.8bf”
NTSC Colors 22.3 (20210302.r.49 660cd2e) - from the file “NTSC Colors.8bf”
Ocean Ripple 22.3 - from the file “Filter Gallery.8bf”
OpenEXR 22.3 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 22.3 - from the file “Filter Gallery.8bf”
Palette Knife 22.3 - from the file “Filter Gallery.8bf”
Patchwork 22.3 - from the file “Filter Gallery.8bf”
Paths to Illustrator 22.3 - from the file “Standard MultiPlugin.8bf”
PCX 22.3 (20210302.r.49 660cd2e) - from the file “PCX.8bi”
Photocopy 22.3 - from the file “Filter Gallery.8bf”
Picture Package Filter 22.3 (20210302.r.49 660cd2e) - from the file “ChannelPort.8bf”
Pinch 22.3 - from the file “Standard MultiPlugin.8bf”
Pixar 22.3 (20210302.r.49 660cd2e) - from the file “Pixar.8bi”
Plaster 22.3 - from the file “Filter Gallery.8bf”
Plastic Wrap 22.3 - from the file “Filter Gallery.8bf”
Pointillize 22.3 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 22.3 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 22.3 (20210302.r.49 660cd2e) - from the file “PBM.8bi”
Poster Edges 22.3 - from the file “Filter Gallery.8bf”
PRC 22.3 (20210302.r.49 660cd2e) - from the file “U3D.8bi”
Radial Blur 22.3 - from the file “Standard MultiPlugin.8bf”
Radiance 22.3 (20210302.r.49 660cd2e) - from the file “Radiance.8bi”
Range 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
Render Color Lookup Grid 22.3 (20210302.r.49 660cd2e) - from the file “Export3DLUT.8be”
Reticulation 22.3 - from the file “Filter Gallery.8bf”
Ripple 22.3 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 22.3 - from the file “Filter Gallery.8bf”
Save for Web 22.3 - from the file “Save for Web.8be”
ScriptingSupport 22.3 - from the file “ScriptingSupport.8li”
Shake Reduction 22.3 - from the file “Shake Reduction.8bf”
Shear 22.3 - from the file “Standard MultiPlugin.8bf”
Skewness 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
Smart Blur 22.3 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 22.3 - from the file “Filter Gallery.8bf”
Solarize 22.3 (20210302.r.49 660cd2e) - from the file “Solarize.8bf”
Spaces 22.3 - from the file “Spaces.8li”
Spatter 22.3 - from the file “Filter Gallery.8bf”
Spherize 22.3 - from the file “Standard MultiPlugin.8bf”
Sponge 22.3 - from the file “Filter Gallery.8bf”
Sprayed Strokes 22.3 - from the file “Filter Gallery.8bf”
Stained Glass 22.3 - from the file “Filter Gallery.8bf”
Stamp 22.3 - from the file “Filter Gallery.8bf”
Standard Deviation 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
Sumi-e 22.3 - from the file “Filter Gallery.8bf”
Summation 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
Targa 22.3 - from the file “Standard MultiPlugin.8bf”
Texturizer 22.3 - from the file “Filter Gallery.8bf”
Tiles 22.3 - from the file “Standard MultiPlugin.8bf”
Torn Edges 22.3 - from the file “Filter Gallery.8bf”
Twirl 22.3 - from the file “Standard MultiPlugin.8bf”
U3D 22.3 (20210302.r.49 660cd2e) - from the file “U3D.8bi”
Underpainting 22.3 - from the file “Filter Gallery.8bf”
Vanishing Point 22.3 - from the file “VanishingPoint.8bf”
Variance 22.3 (20210302.r.49 660cd2e) - from the file “statistics.8ba”
Water Paper 22.3 - from the file “Filter Gallery.8bf”
Watercolor 22.3 - from the file “Filter Gallery.8bf”
Wave 22.3 - from the file “Standard MultiPlugin.8bf”
WIA Support 22.3 (20210302.r.49 660cd2e) - from the file “WIASupport.8li”
Wind 22.3 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 22.3 (20210302.r.49 660cd2e) - from the file “WBMP.8bi”
ZigZag 22.3 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 4.0.0.55 - from the file "C:\Adobe CC 2021\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.start\"
CDO: 1.84.0
CmdN: 1.7.1
CDP: 1.107.0
Unified Panel (Loaded) 1.3.0.78 - from the file "C:\Adobe CC 2021\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

ccx-timeline (Prepared) 2.6.37.0 - from the file "C:\Adobe CC 2021\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

Neural Filters (Prepared) 1.4.11.0 - from the file "C:\Adobe CC 2021\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

Photoshop UXP Export-As (Prepared) 5.4.3.0 - from the file "C:\Adobe CC 2021\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

Photoshop Personalization (Loaded) 1.0.0.0 - from the file "C:\Adobe CC 2021\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

Plugins Panel (Prepared) 1.2.0.0 - from the file "C:\Adobe CC 2021\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"


Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\index.html”
New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\extensions\capture\capture.html”
Adobe Color Themes 6.1.0 - from the file “C:\Adobe CC 2021\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.13 - from the file “C:\Adobe CC 2021\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.13 - from the file “C:\Adobe CC 2021\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\manager.html”

Installed TWAIN devices: NONE

ramya

43 Messages

 • 

682 Points

3 m ago

There are many reports on this websites of the same exact issue regardless of hardware configurations, whether Windows or Mac, NVIDIA or AMD. I'm facing it too on an NVIDIA card. It appears that the latest two versions of Photoshop 22.3.0 and 22.3.1 are buggy.
For now, and until Adobe fixes this issue, try uninstalling version 22.3.0 and from the Creative Cloud desktop app install the previous version 22.2 which is more stable.

5 Messages

 • 

114 Points

Thank you for your reply ramya, but as stated above:
2. Install each older version 1 by 1, nothing works, it would detect my GPU at first then afterwards, it wont (It will be greyed out, can't even check "Use Graphics Processor" option

I already tried all versions 1 by 1 :D My GPUs appear at the start then never again

ramya

43 Messages

 • 

682 Points

Ouch. I totally missed that part in your post, I'm sorry. Let's hope Adobe comes with an official fix soon for everyone facing this issue.

But until then, there are two more things that you may consider trying if you haven't already:

1. Resetting Photoshop preferences:

If you haven't tried that quick fix yet, it may work as a temporary solution. But I still advice you try it on version 22.2 and not the latest version.
Instructions here: https://helpx.adobe.com/photoshop/using/preferences.html

2. If nothing else works, maybe uninstall any version of Photoshop you currently have and try using the Creative Cloud Cleaner Tool, and then do a fresh install and see if it makes any difference.
Instructions and download here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html


By the way, it's quite risky to mess up with registry files on Windows unless you're an expert in that matter (which you might be, I have no idea :D) But if anything goes wrong with a registry file, it may cause more problems than fixing anything at all.

Hope any of that works for you. Good luck :)

2 Messages

 • 

74 Points

Hello,
I'm working on iMac and have the same issue, I'd like to know how do you get to install an older version of Photoshop ? Can't find the 22.2 version on Creative Cloud (just bought the latest.....)

2 Messages

 • 

74 Points

Nevermind.....Just found out !!!
But thank you for your hypothetic helpfull answer to might have come!

(edited)

1 Message

 • 

60 Points

Not sure if this will help anyone. I was having the same problem as everyone above. I just bought my NEW computer with an upgraded Graphics Card. NVIDIA GeForce RTX 2060 SUPER (8 Gigs of Memory!) How can photoshop not recognize the GPU. Well DELL apparently, also kept the standard graphics card the UHD Graphics 630 in the computer and was enabled. (I guess the standard graphics card is part of the computer chassis and comes with it no matter what. ) Well.. I went into the device manager and disabled the UHD Graphic 630 card and viola! It worked. Photoshop now recognizes my graphics card. I guess there was a conflict. Maybe someone is going through the same scenario as I am. GOOD LUCK!

5 Messages

 • 

114 Points

Unfortunately I don't have an integrated GPU as I own a Ryzen, but I've also seen this could work for Intel users. Maybe

ramya

43 Messages

 • 

682 Points

@Diego I honestly don’t see disabling a functional piece of hardware in my laptop as a “solution”. Integrated graphics, while being less powerful than dedicated NVIDIA or AMD graphics, but it is useful to have for less graphics-intensive apps like the web browser for example. Instead of pushing the entire graphical processing workload on your dedicated card the whole time, it is a better practice to delegate some of that work to integrated graphics where it would typically be more than sufficient.

I shouldn’t be forced to disable my integrated graphics just to be able to use Photoshop. That’s absurd. It’s Adobe’s responsibility to properly optimize their software that people pay for.

5 Messages

 • 

114 Points

I would be forced to unsubscribe to Adobe for now if all else fails. I don't wanna pay monthly for something I can't even use lol.

And no Adobe representative is even commenting on my post giving any solution(s) at all.

1 Message

 • 

60 Points

@ramya  thanks this works for me

2 Messages

 • 

70 Points

@ramya I'm using 22.4.2 and still the same problem of only recognising the intel processor on my Surfacebook 2 instead of the Nvidia, so several updates later and they still haven't fixed it. I can't seem to add Photoshop to the list of programs that can use the graphics processor via the Windows preferences either. And I tried deleting the preferences file and it still doesn't list the NVidia as an option to choose.

(edited)

2 Messages

 • 

70 Points

Further to this, I managed to add PS2021 via Windows as per the picture. I couldn't find it before because it wasn't in the x86 Program Files folder where I thought it would be but in the ordinary Program Files folder. I restarted the machine and opened photoshop, and the NVidia then magically appeared in the Detected Graphics Processor box. I thought great, problem solved. Then PS crashed as soon as I tried to do anything, and now it won't recognise the NVidia card again and only sees the Intel. This problem is not going to go away until Adobe fix it.

1 Message

 • 

60 Points

3 m ago

I'm using Photoshop 22.3.1 and working with an XPS laptop on Windows 10, with a NVidia GeForce GTX 1050 GPU.

Resetting preferences as mentioned in @ramya 's post solved the problem for me.

Hope that helps 

1 Message

 • 

60 Points

2 m ago

Not really sure if this will help but this might be the thing that worked for me. Go to the Install Directory of Photoshop and find sniffer.exe, Run it as Administrator, A console will pop-up, wait for at least 10 seconds then close it. Then Open Photoshop 2021 again. 

1 Message

 • 

60 Points

1 m ago

Nothing here worked for me.

On my Windows machine I have two GPUs, Nvidia Quadro P1000 that runs my monitor and P5000 dedicated to compute tasks.

Photoshop CC 2018, 2019, 2020, have no problem automatically detecting the P5000 for graphics acceleration and all work fine.

But Photoshop CC 2021 22.4.2 (current version), and some previous versions of CC 2021 I tried reverting to, do not recognize the P5000 and crash on launch as soon as I try doing anything (e.g. just moving the mouse over the image).

:(

All drivers, Windows version up to date.

Will post a full dump if I can't figure out a fix.

Arghh.

1 Message

 • 

60 Points

2 d ago

Disable and enable your graphic drivers for it to refresh in photoshop.

Turn off PS

Go to Device Manager and Display Drivers- Disable Graphic Drivers

Turn on PS go to Perforamnce setting Under Edit- Preferences

Check!