CD

6 Messages

 • 

120 Points

Mon, Nov 30, 2020 12:58 PM

Photoshop 2021 crashes constantly with Big Sur - software totally useless

photoshop crashes after I get the spinning ball......I can open a file, or create a new document, but if I add more than 2 layers, or do any masking or use brushes  the computer fails - no other software issues at all just Photoshop , the machine is a 2019 IMac i5  6 core with 32 GB Ram its the 27 inch 5k version graphics card Radeon pro 580x, 8GB, I've turned off the graphics card, had it run on basic, standard and normal, I've turned up the ram, checked all the performance tips and tricks and it crashes

didn't have this issue when running on Mojave and photoshop 2020, it was a bit slow but nothing like this

if this isn't fixed soon I"m going to have to find another solution . I've lost so much work because of this conflict, it can't go on 

Responses

3 Messages

 • 

80 Points

22 d ago

I have had the same problem running PS2021 on Mojave.  I haven't dared update to Big Sur because it sounds like the problem is even worse.  PS2021 hangs up with the spinning ball after about 10 minutes and it won't quit.  Forced quit does nothing.  Worse yet my entire computer locks up and I have to do a hard shut down by holding down the power button.

My question is this -- how does Adobe, a company that is the world leader in photo-editing software, hold its head up?   These problems have been reported for at least two years going back to PS2020.  The complaints on these forums are endless.  I have been a loyal Adobe user for this and other programs for years but I am now looking to jump ship if I can find anything that will reliably let me get my work done.

Adobe -- help us out here.  What is going on????????

5 Messages

 • 

112 Points

22 d ago

My solve - I tried all sorts of different suggestions, i think everything I read on a forum that I could implement within a reasonable timeframe I tried. Nothing worked. In the end I went through 4 sessions with Adobe, they reinstalled my CC twice and soon after the second time it worked again and hasn't come back since. I will think twice about updating my OS in the future.

3 Messages

 • 

80 Points

Thanks Jick.  Great news. I am pleased it worked for you.  I have spent a lot of time on the phone in the past but the issue is back for me.  I hope you have better luck. 

2 Messages

 • 

70 Points

Same problem here. Spinning ball and crash as soon as I move out of my file while using brushes or lasso tool. Any random situations. I started to have this problem in December 2020. Any upgrades don't change anything. It's has been six months of hell having to fix a bunch of things and it keeps on going. I am really hoping Adobe will stop adding new features until the existing problems. Such a waste of time! 

1 Message

 • 

60 Points

14 d ago

Hello

 I don't know if this helps but I opened PS from my Mac OS Big Sur applications folder and used the "keep in dock" option, then I quit PS and opened it again using a existing PS file I was working on and It didn't crash like it had before. So far so good.

T

1 Message

 • 

60 Points

8 d ago

I am experiencing the same problem as well, only difference is after it has launched it crashes quickly as lightning. A few seconds later a prompt will pop up on my screen stating it has quit unexpectedly and gives me two options in exchange. What’s unusual is when I reopen Photoshop it will come with my Mac’s commandline which has never happened before. 

Below is an image of the issue:

 
I hope this is resolved.

1 Message

 • 

60 Points

3 d ago

My photoshop crashes almost every few minutes. I sent crash reports lots of times and didn't get any help from Adobe. I tried a few tips suggested here but still the issue is not fixed. I also see a lot of red screens while using Lightroom. It seems like a graphics card issue but I don't know how to solve it. It is very frustrating as we lose a lot of time if it crashes in the middle of the editing process. 

My spec 

  Model Identifier: iMac19,1

  Processor Name: 8-Core Intel Core i9

  Processor Speed: 3.6 GHz

  Number of Processors: 1

  Total Number of Cores: 8

  L2 Cache (per Core): 256 KB

  L3 Cache: 16 MB

  Hyper-Threading Technology: Enabled

  Memory: 64 GB


Graphics:
Chipset Model: Radeon Pro 580X 
Type: GPU 
Bus: PCIe 
PCIe Lane
VRAM (Total): 8 GB 
Vendor: AMD (0x1002)
We use Lightroom and photoshop 7 - 8 hours a day and it is very frustrating when it doesn't perform they way it should be. Any suggestions will be helpful.