CD

6 Messages

 • 

120 Points

Mon, Nov 30, 2020 12:58 PM

Photoshop 2021 crashes constantly with Big Sur - software totally useless

photoshop crashes after I get the spinning ball......I can open a file, or create a new document, but if I add more than 2 layers, or do any masking or use brushes  the computer fails - no other software issues at all just Photoshop , the machine is a 2019 IMac i5  6 core with 32 GB Ram its the 27 inch 5k version graphics card Radeon pro 580x, 8GB, I've turned off the graphics card, had it run on basic, standard and normal, I've turned up the ram, checked all the performance tips and tricks and it crashes

didn't have this issue when running on Mojave and photoshop 2020, it was a bit slow but nothing like this

if this isn't fixed soon I"m going to have to find another solution . I've lost so much work because of this conflict, it can't go on 

Responses

Adobe Administrator

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15.9K Messages

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296.4K Points

7 m ago

Hi Cliff,


Can you clarify a few things?

the spinning ball - does it Photoshop complete crash out after you see the spinning beachball, or do you have to force quit to exit?

What does this mean "the computer fails" - are you saying the whole computer shuts down, restarts or freezes?

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

6 Messages

 • 

120 Points

here you go 

Adobe Photoshop Version: 22.0.1 20201106.r.73 2020/11/06: 70b4743b574  x64 Number of Launches: 120 Operating System: Mac OS 11.0.0 System architecture: Intel CPU Family:6, Model:14, Stepping:12 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2 Physical processor count: 6 Processor speed: 3700 MHz Built-in memory: 32768 MB Free memory: 13401 MB Memory available to Photoshop: 29973 MB Memory used by Photoshop: 70 % ACP.local Status:  - SDK Version: 1.34.1.4  - Core Sync Status: Reachable and compatible  - Core Sync Running: 4.3.63.1  - Min Core Sync Required: 4.3.28.24 ACPL Cache Config:   - Time to Live: 5184000 seconds  - Max Size: 20480 MB  - Purge Percentage: 50%  - Threshold Percentage: 85%  - Purge Interval: 60 seconds Native GPU: Enabled. Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 6 Font Preview: Medium TextComposer: Latin "2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8192
glgpu[0].GLName="16915464"
glgpu[0].GLVendor="AMD"
glgpu[0].GLRenderer="16915464"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 (Oct 29 2020 19:50:08)"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=8589
clgpu[0].CLName="AMD Radeon Pro 580X Compute Engine"
clgpu[0].CLVendor="AMD"
clgpu[0].CLBandwidth=2.800000e+10
clgpu[0].CLCompute=2040.816327
nativegpu[0].NativeName="AMD Radeon Pro 580X"
License Type: Subscription Serial number: 96040980548819811924 GUIDBucket: Application folder: /Applications/Adobe Photoshop 2021/ Photoshop scratch has async I/O enabled Scratch volume(s):   Macintosh HD, 465.6G, 257.0G free Required Plugins folder: /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2021/Plug-ins/ Installed components:    dvametadata.framework   dvametadata   12.1.0.0       AdobeXMPScript.framework   AdobeXMPScript   79.164488   79.164488    ICUUnicode.framework   ICUUnicode      dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe    ICUConverter.framework   ICUConverter      dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe    AdobeCrashReporter.framework   AdobeCrashReporter   8.0.7       boost_system.framework   boost_system   12.1.0.0       AdobeACE.framework   AdobeACE   2.20.02.47594   113.624934    AdobeOwl.framework   AdobeOwl   5.5.0       mediacoreif.framework   mediacoreif   12.1.0.0       dvascripting.framework   dvascripting   12.1.0.0       dvaappsupport.framework   dvaappsupport   12.1.0.0       dvaunittesting.framework   dvaunittesting   12.1.0.0       AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.46941   79.622927    AIDE.framework   AIDE   1.5.0.47011   79.623154    dynamiclink.framework   dynamiclink   12.1.0.0       dvaaccelerate.framework   dvaaccelerate   12.1.0.0       dvametadataUI.framework   dvametadataUI   12.1.0.0       boost_filesystem.framework   boost_filesystem   12.1.0.0       AdobeBIB.framework   AdobeBIB   1.2.03.47594   113.624934    AdobeXMPFiles.framework   AdobeXMPFiles   79.164488   79.164488    AdobeLinguistic.framework      194855b5b2cb7a043e8696dc032154338fb09390       dvaplayer.framework   dvaplayer   12.1.0.0       PlugPlugOwl.framework   PlugPlugOwl   10.0.0.80       AdobeAGM.framework   AdobeAGM   4.30.87.47594   113.624934    adobe_caps.framework   adobe_caps   11.0.0.14   1.584361    AdobeSVGRE.framework   AdobeSVGRE   6.0   79.623146    AdobePDFL.framework   AdobePDFL   15.0.0.46993   79.395135    dvacore.framework   dvacore   12.1.0.0       AdobePIP.framework   AdobePIP   8.1.0.94       AdobePDFSettings.framework   AdobePDFSettings   1.7       AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.46941   79.622927    dvatransport.framework   dvatransport   12.1.0.0       AdobeXMP.framework   AdobeXMPCore   79.164488   79.164488    AdobeJP2K.framework   AdobeJP2K   1.2.2.46701   79.275695    dvaaudiodevice.framework   dvaaudiodevice   12.1.0.0       LogSession.framework   LogSession   8.1.0.94       PlugPlugExternalObject.framework      10.0.0.80       AdobeSVGAGM.framework   AdobeSVGAGM   1.0.47013   79.623146    dvametadataapi.framework   dvametadataapi   12.1.0.0       WRServices.framework   WRServices   16.0.0   16.0.0.0    AdobeBIBUtils.framework   AdobeBIBUtils   1.1.47594   113.624934    boost_threads.framework   boost_threads   12.1.0.0       AdobeCoolType.framework   AdobeCoolType   5.17.00.47594   113.624934    dvamediatypes.framework   dvamediatypes   12.1.0.0       AdbePM.framework   AdbePM   5.0.00.377277   1.624362    boost_date_time.framework   boost_date_time   12.1.0.0       dynamic-torqnative.framework   Torq Native   uxp-4.1.2.214       AdobeMPS.framework   AdobeMPS   5.8.1.47011   79.623129    dvaui.framework   dvaui   12.1.0.0       ICUData.framework   ICUData      dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe    dvamarshal.framework   dvamarshal   12.1.0.0       Unified Extensibility Platform  uxp-4.1.2.214 Required plugins:    Accented Edges 22.0.1, © 1991-2020 Adobe. 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        CmdN: 1.5.18
        CDP: 1.100.16    com.adobe.unifiedpanel (L) 1.1.0.24 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.unifiedpanel/"    com.adobe.ccx.timeline (P) 2.6.27.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.ccx.timeline/"    com.adobe.nfp.gallery (P) 1.2.109.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.nfp.gallery/"    com.adobe.photoshop.exportAs (P) 5.1.2.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.exportAs/"    com.adobe.photoshop.personalization (L) 1.0.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.personalization/"    com.adobe.pluginspanel (P) 1.0.50.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.pluginspanel/" Extensions:    Libraries  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_9_288/index.html”    New Document  3.4.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.4.0/fnft.html?v=3.4.0.16”    com.adobe.inapp.typekit.purchase  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_9_288/purchaseTypekit.html”    Home  2.15.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.15.0/index.html?v=2.15.0.7”    com.adobe.capture.extension  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_9_288/extensions/capture/capture.html”    com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_9_288/extensions/stock-panel-licensing/index.html”    Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.KulerPanel.html/index.html”    Export As  4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”    Export As  4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Installed TWAIN devices: NONE

6 Messages

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120 Points

spinning ball, freezing, then crashes or I have to force quit ...

the computer fan has taken to coming on running very fast and loud - intermittently  - not all the time

brushes and masking laggy, slow, and not accurate, although this has improved a bit now that I purged the old Wacom drivers and reinstalled together with a fresh instal of photoshop 

2 Messages

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70 Points

I am having the same issues especially when I am using the Camera Raw Filter.  What the heck is up?

1 Message

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60 Points

Photoshop is crashing on Mac Mini M1 too. I'm using Big Sur 11.2.3.

I might be working on a photo for 20 minutes then it'll suddenly crash without warning. Sometimes I've noticed the image flickering every time I edit the image. I have to restart Photoshop to get it to stop. I have the latest version of Photoshop 22.3.0. Has anybody any ideas on how to fix this?

1 Message

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60 Points

Same here! Wouldn't it be nice if the software was tested before it was released? I have been using Adobe since Photoshop 2. My advice to my self and anyone who might read this is, turn off auto updates AND, don't update anything until it has been out and used for a month or two.

Adobe Administrator

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15.9K Messages

 • 

296.4K Points

7 m ago

Also if Photoshop is crashing out completely - I'm not seeing any submitted crash reports from you in our system.

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

6 Messages

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120 Points

ok - I'm not a tech geek, and I'm certainly not going to spend countless hours or days  trying to understand how to access crash log files , never mind trying to de cypher which ones to copy and send, any response would be wasted on me - I wouldn't understand, have to take it back to apple, who no doubt would question the findings and an endless argument on responsibility would take place

the one thing I can tell you is after spending over an hour yesterday finding out how to run a diagnostics test on my iMac, the machine is perfectly fine, all components are running as they should, no flags, apple did not recommend I take it to a service centre - all software including Lightroom work seamlessly - the problem is Photoshop..... and I"m not alone it seems - the software is seriously flawed and has compatibility issues not only with Mac OS but I am reading that windows as well -  we all expect when we subscribe to the Adobe business model of a yearly subscription is that the software we have bought into works........otherwise we might ask for a refund - 

6 Messages

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120 Points

@JeffreyTranberry des rapports d'erreur... je dois être à 30 ou 40 rapports de ce type pour le même problème et pour le moment zéro retour et donc un réel préjudice sans ce problème réglé...

3 Messages

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84 Points

7 m ago

I have pretty much the same problem. It's very annoying especially when you have a new computer and a subscription for a while and it was way better on the older versions... and now I can't even use the old version because it seems broken on Big Fur as well. 

In my case only Photoshop freezes so I have to use the force quit. System works fine. But then I have to restart the macbook, otherwise this thing will happen again shortly. 

My info:

Adobe Photoshop Version: 22.0.1 20201106.r.73 2020/11/06: 70b4743b574  x64 Number of Launches: 44 Operating System: Mac OS 11.0.0 System architecture: Intel CPU Family:6, Model:14, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 8 Logical processor count: 16 Processor speed: 2300 MHz Built-in memory: 16384 MB Free memory: 6531 MB Memory available to Photoshop: 14129 MB Memory used by Photoshop: 71 % ACP.local Status:  - SDK Version: 1.34.1.4  - Core Sync Status: Reachable and compatible  - Core Sync Running: 4.3.63.1  - Min Core Sync Required: 4.3.28.24 ACPL Cache Config:   - Time to Live: 5184000 seconds  - Max Size: 20480 MB  - Purge Percentage: 50%  - Threshold Percentage: 85%  - Purge Interval: 60 seconds Native GPU: Disabled. Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1028K Image cache levels: 4 Font Preview: Medium TextComposer: Latin Photoshop crashed on 15.03.2020 at 11:13:07 (GetImageViewResourceSharingGLContext) The GPU Sniffer crashed on 08.06.2020 at 14:55:06 "2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4080
glgpu[0].GLName="16915971"
glgpu[0].GLVendor="AMD"
glgpu[0].GLRenderer="16915971"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 (Oct 29 2020 19:50:08)"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1610
clgpu[0].CLName="Intel(R) UHD Graphics 630"
clgpu[0].CLVendor="INTEL"
clgpu[0].CLBandwidth=1.800000e+10
clgpu[0].CLCompute=58.170494
nativegpu[0].NativeName="Intel(R) UHD Graphics 630"
clgpu[1].CLPlatformVersion="OpenCL 1.2 (Oct 29 2020 19:50:08)"
clgpu[1].CLDeviceVersion="1.2"
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=4278
clgpu[1].CLName="AMD Radeon Pro 5500M Compute Engine"
clgpu[1].CLVendor="AMD"
clgpu[1].CLBandwidth=1.500000e+10
clgpu[1].CLCompute=1771.691035
nativegpu[1].NativeName="AMD Radeon Pro 5500M"
License Type: Subscription Serial number: 96040055193436137928 GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2021/ Photoshop scratch has async I/O enabled Scratch volume(s):   Startup, 931,5G, 435,9G free Required Plugins folder: /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2021/Plug-ins/ Installed components:    dvametadata.framework   dvametadata   12.1.0.0       AdobeXMPScript.framework   AdobeXMPScript   79.164488   79.164488    ICUUnicode.framework   ICUUnicode      dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe    ICUConverter.framework   ICUConverter      dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe    AdobeCrashReporter.framework   AdobeCrashReporter   8.0.7       boost_system.framework   boost_system   12.1.0.0       AdobeACE.framework   AdobeACE   2.20.02.47594   113.624934    AdobeOwl.framework   AdobeOwl   5.5.0       mediacoreif.framework   mediacoreif   12.1.0.0       dvascripting.framework   dvascripting   12.1.0.0       dvaappsupport.framework   dvaappsupport   12.1.0.0       dvaunittesting.framework   dvaunittesting   12.1.0.0       AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.46941   79.622927    AIDE.framework   AIDE   1.5.0.47011   79.623154    dynamiclink.framework   dynamiclink   12.1.0.0       dvaaccelerate.framework   dvaaccelerate   12.1.0.0       dvametadataUI.framework   dvametadataUI   12.1.0.0       boost_filesystem.framework   boost_filesystem   12.1.0.0       AdobeBIB.framework   AdobeBIB   1.2.03.47594   113.624934    AdobeXMPFiles.framework   AdobeXMPFiles   79.164488   79.164488    AdobeLinguistic.framework      194855b5b2cb7a043e8696dc032154338fb09390       dvaplayer.framework   dvaplayer   12.1.0.0       PlugPlugOwl.framework   PlugPlugOwl   10.0.0.80       AdobeAGM.framework   AdobeAGM   4.30.87.47594   113.624934    adobe_caps.framework   adobe_caps   11.0.0.14   1.584361    AdobeSVGRE.framework   AdobeSVGRE   6.0   79.623146    AdobePDFL.framework   AdobePDFL   15.0.0.46993   79.395135    dvacore.framework   dvacore   12.1.0.0       AdobePIP.framework   AdobePIP   8.1.0.94       AdobePDFSettings.framework   AdobePDFSettings   1.7       AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.46941   79.622927    dvatransport.framework   dvatransport   12.1.0.0       AdobeXMP.framework   AdobeXMPCore   79.164488   79.164488    AdobeJP2K.framework   AdobeJP2K   1.2.2.46701   79.275695    dvaaudiodevice.framework   dvaaudiodevice   12.1.0.0       LogSession.framework   LogSession   8.1.0.94       PlugPlugExternalObject.framework      10.0.0.80       AdobeSVGAGM.framework   AdobeSVGAGM   1.0.47013   79.623146    dvametadataapi.framework   dvametadataapi   12.1.0.0       WRServices.framework   WRServices   16.0.0   16.0.0.0    AdobeBIBUtils.framework   AdobeBIBUtils   1.1.47594   113.624934    boost_threads.framework   boost_threads   12.1.0.0       AdobeCoolType.framework   AdobeCoolType   5.17.00.47594   113.624934    dvamediatypes.framework   dvamediatypes   12.1.0.0       AdbePM.framework   AdbePM   5.0.00.377277   1.624362    boost_date_time.framework   boost_date_time   12.1.0.0       dynamic-torqnative.framework   Torq Native   uxp-4.1.2.214       AdobeMPS.framework   AdobeMPS   5.8.1.47011   79.623129    dvaui.framework   dvaui   12.1.0.0       ICUData.framework   ICUData      dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe    dvamarshal.framework   dvamarshal   12.1.0.0       Unified Extensibility Platform  uxp-4.1.2.214 Required plugins:    Accented Edges 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Adaptive Wide Angle 22.0.1, © 2014-2020 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”    Alien Skin Blow Up 3 Blow Up 3 3.1.0.157 36824 Copyright (c) 2017 Alien Skin Software, LLC - from the file “Alien Skin Blow Up 3 Automation.8li.plugin”    Angled Strokes 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Average 22.0  © 1993-2020 Adobe. All rights reserved. - from the file “Average.plugin”    Bas Relief 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Blow Up Blow Up 3 3.1.0.157 36824 Copyright (c) 2017 Alien Skin Software, LLC - from the file “Alien Skin Blow Up 3 Photoshop.8bf.plugin”    BMP 22.0.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Camera Raw 13.0.2 (644), Copyright © 2020 Adobe Systems Incorporated - from the file “Camera Raw.plugin”    Camera Raw Filter 13.0.2 (644), Copyright © 2020 Adobe Systems Incorporated - from the file “Camera Raw.plugin”    Chalk & Charcoal 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Charcoal 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Chrome 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Cineon 22.0  © 2002-2020 Adobe. All rights reserved. - from the file “Cineon.plugin”    Clouds 22.0  © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin”    Color Halftone 22.0.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Colored Pencil 22.0.1, © 1991-2020 Adobe. 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All rights reserved. - from the file “Standard Multiplugin.plugin”    Dicom 22.0.1, © 2003-2020 Adobe. All rights reserved. - from the file “dicom.plugin”    Difference Clouds 22.0  © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin”    Diffuse Glow 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Displace 22.0.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Dry Brush 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Eazel Acquire 22.0  © 2007-2020 Adobe. All rights reserved. - from the file “EazelAcquire.plugin”    Entropy 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Export Color Lookup Tables 22.0  © 2012-2020 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”    Extrude 22.0.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    FastCore Routines 22.0  © 1990-2020 Adobe. All rights reserved. - from the file “FastCore.plugin”    Fibers 22.0.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Film Grain 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Filter Gallery 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Fresco 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Glass 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Glowing Edges 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Grain 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Graphic Pen 22.0.1, © 1991-2020 Adobe. 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All rights reserved. - from the file “Filter Gallery.plugin”    OpenEXR 22.0.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Paint Daubs 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Palette Knife 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Patchwork 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Paths to Illustrator 22.0.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    PCX 22.0  © 1989-2020 Adobe. All rights reserved. - from the file “PCX.plugin”    Photocopy 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Picture Package Filter 22.0  © 1993-2020 Adobe. All rights reserved. - from the file “ChannelPort.plugin”    Pinch 22.0.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Pixar 22.0  © 1989-2020 Adobe. All rights reserved. - from the file “Pixar.plugin”    Plaster 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Plastic Wrap 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Pointillize 22.0.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Polar Coordinates 22.0.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Portable Bit Map 22.0  © 1989-2020 Adobe. All rights reserved. - from the file “PBM.plugin”    Portraiture 2.3.5 © 2004-2015 Imagenomic, LLC - from the file “Portraiture.plugin”    Poster Edges 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    PRC 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin”    Radial Blur 22.0.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Radiance 22.0  © 2003-2020 Adobe. All rights reserved. - from the file “Radiance.plugin”    Range 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Render Color Lookup Grid 22.0  © 2012-2020 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”    Reticulation 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Ripple 22.0.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Rough Pastels 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Save for Web 22.0.1, © 1999-2020 Adobe. All rights reserved. - from the file “Save for Web.plugin”    ScriptingSupport 22.0, © 2002-2020 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”    Shake Reduction 22.0.1, © 2014-2020 Adobe. 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All rights reserved. - from the file “Standard Multiplugin.plugin”    Sponge 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Sprayed Strokes 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Stained Glass 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Stamp 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Standard Deviation 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Sumi-e 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Summation 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Targa 22.0.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Texturizer 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Tiles 22.0.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Torn Edges 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Twirl 22.0.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    U3D 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin”    Underpainting 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Vanishing Point 22.0.1, © 2003-2020 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”    Variance 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Water Paper 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Watercolor 22.0.1, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Wave 22.0.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Wind 22.0.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Wireless Bitmap 22.0  © 1989-2020 Adobe. All rights reserved. - from the file “WBMP.plugin”    ZigZag 22.0.1, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions:    com.adobe.ccx.start (L) 3.8.0.28 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-3.8.0/" CDO: 1.76.10
        CmdN: 1.5.18
        CDP: 1.100.16    com.adobe.unifiedpanel (L) 1.1.0.24 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.unifiedpanel/"    com.adobe.ccx.timeline (P) 2.6.27.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.ccx.timeline/"    com.adobe.nfp.gallery (P) 1.2.109.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.nfp.gallery/"    com.adobe.photoshop.exportAs (P) 5.1.2.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.exportAs/"    com.adobe.photoshop.personalization (L) 1.0.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.personalization/"    com.adobe.pluginspanel (P) 1.0.50.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.pluginspanel/" Extensions:    Libraries  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_9_288/index.html”    New Document  3.4.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.4.0/fnft.html?v=3.4.0.16”    com.adobe.inapp.typekit.purchase  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_9_288/purchaseTypekit.html”    Home  2.15.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.15.0/index.html?v=2.15.0.7”    com.adobe.capture.extension  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_9_288/extensions/capture/capture.html”    com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_9_288/extensions/stock-panel-licensing/index.html”    Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.KulerPanel.html/index.html”    Export As  4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”    Export As  4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Installed TWAIN devices: NONE

Adobe Administrator

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15.9K Messages

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296.4K Points

When you say it freezes, what's frozen? The UI or state of the image window?

I see you have a bunch of 3rd party plug-ins. If you disable/remove those, does it behave normally?

Champion

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1.1K Messages

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21.6K Points

Hi, if Photoshop crashes, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

6 Messages

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120 Points

crash report?........I think your confusing me for a tech geek, I dont know how to do this, I dont want to learn how to do this - I haven't the time to learn how to do this,

what I want is for software I rent or buy to work

really not happy with this level of response at all 

1 Message

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60 Points

When Photoshop crashes it auto generates a crash report. You just have to click a button on the window to submit.

3 Messages

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84 Points

When you say it freezes, what's frozen? The UI or state of the image window?

The whole Photoshop is frozen, not only the image. I can still work on the other apps or reopen Photoshop but it keeps freezing very fast until I restart the system. 

I see you have a bunch of 3rd party plug-ins. If you disable/remove those, does it behave normally?

I removed the one that didn't work and then disabled the other one but it didn't help. 

Hi, if Photoshop crashes, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

Hi, I always submit crash reports when I force quit Photoshop so you may find a lot of them by me. 

6 Messages

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120 Points

oui tout comme moi.... et par contre zéro retour pour le moment...

3 Messages

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82 Points

7 m ago

I have been having this issue all week using Photoshop and have lost so much work from it.

It's happening doing very simple tasks (lasso selection, clone stamp, just trying to move while zoomed in) on the low end of file sizes (the latest is 3MB). It is also making my fan kick on as soon as the program opens and not go off unless I restart the computer. Never had these issues before updating to Big Sur and it is only happening with Photoshop. Illustrator is fine—I use both all day, every day for work.

As far as crash reports, it's not crashing itself or giving me the popup box to submit a crash report. It stops responding and I have to force quit it.

My specs:

Photoshop 20.0.1

iMac Retina 5k, 2019

Big Sur 11.0.1

3.6GHz 8-Core Intel Core i9

16GB 2667 MHz DDR4

Radeon Pro 575X 4GB

Adobe Administrator

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15.9K Messages

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296.4K Points

Do you have any 3rd party plug-ins installed?

If Photoshop is not crashing, then a process sample might be helpful: https://helpx.adobe.com/photoshop/kb/how-to-get-a-process-sample-or-spindump.html

6 Messages

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120 Points

Hi, I dont have any plug ins at all, base PS configuration - I"m now also experiencing the Mac internal fan coming on intermittently - this does not happen with any other program - I've run diagnostics on the Mac and its perfect, no issues, no other software issues - I did have a problem with my Wacom tablet also - but I think thats now resolved after removing all drivers and re installing everything.........

3 Messages

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82 Points

Thanks, Jeffrey! I don't have any 3rd party plug-ins.

If/when the next time it happens I'll get the sample process. Thankfully, it didn't happen today.

3 Messages

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82 Points

Just an update. This has not happened to me again since my original post.

I didn't do anything to try to fix it, it just started working correctly on its own. 🤷‍♀️

I did have an update to Big Sur 11.1 on December 16 (13 days after my original post). Maybe that fixed it? I don't know, that's still a week and a half (business days because this is a work computer so it's not used on the weekends) with 11.0.1 that I didn't have the issue.

1 Message

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60 Points

7 m ago

For me Photoshop just have the spinning ball forever after I have a few layers, and I have to force quit after a few minutes.  All other software on my mac works and I can use them excpt photoshop.

Adobe Administrator

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15.9K Messages

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296.4K Points

If Photoshop is freezing, but not crashing, then a process sample might be helpful: https://helpx.adobe.com/photoshop/kb/how-to-get-a-process-sample-or-spindump.html

6 Messages

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120 Points

6 m ago

Bonjour @JeffreyTranberry ,

j'ai le même problème ça fait 3 ... 4 jours que Photoshop plante en moins de 3 minutes montre en main alors que ça fait des mois que je m'en sert sans aucun soucis!

Je n'ai aucun plugin tiers ...

J'ouvre ou je créé même un doc de la taille d'un favicon et ensuite j'utilise soit l'outils de sélection soit l'outil classique texte, et là pareil ça se fige et ensuite j'ai la fenêtre de plantage Adobe avec l'envoi d'un rapport etc ... j'ai dû en envoyer entre 30 et 40 honnêtement et j'ai eut zéro retour!

J'ai même réinstallé mon OS Windows 10, ainsi que le CREATIVE CLOUD et PHOTOSHOP et toujours le même problème.

Je suis sur un VAIO Serie Z Core i7 et j'ai toujours fais tourner photoshop, premiere ou illustrator sans aucun soucis ou ralentisement, même les 3 outils ouverts en même temps et en passant de l'un à l'autre ....

J'attend une réponse et un retour ASAP, car là l'outil me cause un réel préjudice ...

Merci

(edited)

6 Messages

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120 Points

6 m ago

@JeffreyTranberry 
Merci de revenir vers moi ASAP

Adobe Administrator

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15.9K Messages

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296.4K Points

@STEPHentem I found your crash report. It's showing an unsupported graphics card causing the crash. If you disable "Use Graphics Processor" under Preferences > Performance and restart Photoshop, does the crashing stop?

@STEPHentem J'ai trouvé votre rapport de plantage. Il montre une carte graphique non prise en charge causant le crash.Si vous désactivez «Utiliser le processeur graphique» sous Préférences> Performances et redémarrez Photoshop, le plantage s'arrête-t-il?

7 Messages

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120 Points

6 m ago

Mine just crashes with no warning and it does it often. 

I have a 2019 IMac Retina 5k with 72 Gigs of Ram and the 3.7 GHz 6 core intel i5,

Raedon Pro Vega 48 8gb

6 Messages

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120 Points

Je vois que tout comme moi c'est pas un soucis de specs hardware, et que carte graphique et ressources machine sont présente ! Donc l'excuse de mauvais drivers ou carte graphique non compatible ça marche pas ......

En plus je suis sure que Roman faisait déjà fonctionner la dernière version de Photoshop sur le Cloud Adobe tout comme moi ! Donc merci de faire le nécessaire pour faire un correctif très rapidement de votre côté (ADOBE).

Sinon obliger de créer un collectif pour se faire rembourser de la perte occasionné ! car la c'est pas un remboursement de licence qui va être demandé, mais bien un remboursement de l'ensemble de la perte occasionné dans nos travaux avec des clients en attente et très mécontent ! 

7 Messages

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120 Points

Yes I am not sure why this is happening so badly.  It has never been like this unstable. 

Adobe Administrator

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15.9K Messages

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296.4K Points

Hi Roman,

I'm not seeing any submitted crash reports from you in our system.

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

2 Messages

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70 Points

6 m ago

I can barely even open up photoshop without it crashing; I installed Big Sur OS yesterday (ugh, I wish I hadn't!), and Photoshop can't stay open longer than a few seconds without crashing. I did two uninstalls, then reinstalled twice -- once after restarting the computer.  It's crashed several times - I can't even work. 

Adobe Administrator

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15.9K Messages

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296.4K Points

Hi Joann,

I'm not seeing any submitted crash reports from you in our system.

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

7 Messages

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120 Points

Yes I will begin submitting the crash reports when I get them from here on out. No problem. 

Adobe Administrator

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15.9K Messages

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296.4K Points

Thank you! much appreciated.

7 Messages

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120 Points

IT crashed again and I sent the report. Really frustrating because it is costing me time and re doing work is not fun. 

Adobe Administrator

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15.9K Messages

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296.4K Points

Strange. I'm not seeing any reports if I search your email address you've used to log in here for Photoshop 22.x.

7 Messages

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120 Points

Its under my gmail.com address

(edited)

7 Messages

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120 Points

Jeffery sorry I was logged in with my girlfriends account automatically. All crash reports will appear under my gmail.com account.

(edited)

1 Message

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60 Points

6 m ago

Also experiencing this issue since recently updating to Big Sur. I've uninstalled and reinstalled 2x with no help.

It's an abrupt crash in less than a minute from opening a file. I've been using the text tool the last few times.

I've sent the crash report, hoping to get a fix asap!

3 Messages

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80 Points

@kkesterson I posted my experience in my own comment, but just in case you only get emails of replies, my situation was exactly like yours and following the instructions here fixed it for me: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

Adobe Administrator

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15.9K Messages

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296.4K Points

3 Messages

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80 Points

6 m ago

I'm in the exact same boat. Uninstalled and reinstalled 3x, created a new user account (that was stopping the crashes for a day, but now it's doing it again), reset SMC and NVRAM, restarted countless times and I can't keep Photoshop open for more than a minute before a crash. Saving or working with the text tool crashes it immediately.

I've been sending crash reports to Apple and Adobe. This is terrible for my work. I hope it gets resolved soon.

(edited)

3 Messages

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80 Points

6 m ago

Okay, I hadn't tried the font cache fix listed here https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html - when I submitted a crash report with my email address, the link was provided as a response. I deleted the cache folder in my Library and ran the terminal command provided, and I've now had Photoshop open for 10 minutes with no crashes. Fingers crossed!

Edit: I'm going to tack this on here instead of spamming new comments. Photoshop is still working without crashing and after a night of sleep I had an epiphany that in my case, it was definitely the fonts causing issues after the Big Sur upgrade. I created a whole new user account to try to get Photoshop to work again because I had a deadline. That did the trick for a day, but then it started crashing in my new account again just like the old one. I totally forgot that in between the day of functioning Photoshop and the new crashes I had copied all of my previously user-specific fonts to the system folder so that I could access them in my new user account.

I'm not even sure that the fix was clearing the font cache. It might have just been disabling the type preview because I did all three at the same time before I checked that things were working. Couldn't hurt to do them all, but just try this first:

  • Go to Type > Font Preview Size and select None

One thing that I find incredibly frustrating about the hours spent banging my head against the wall is that I had no idea that submitting the crash report to Adobe with my email would actually lead me to useful and specific information that would help solve the issue. I didn't even know it made a difference until I saw JeffreyTranberry's comments in this thread.

Good luck!

(edited)

Adobe Administrator

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15.9K Messages

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296.4K Points

Hi Chris, thanks for submitting crash reports. You are definitely hitting that CoolType issue: https://feedback.photoshop.com/conversations/photoshop/photoshop-2021-crashes-when-i-add-text-macos/5f9b8d23bd255008d377b2e0

Engineering is working on a fix.

2 Messages

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72 Points

I was on the same boat as the rest of the ones described on this forum, photoshop crashing on me after a couple of minutes of being open and  without any mayor task requested from it, cloning a layer, manipulating basic low res images, using the brush tool to patch up errors on images. All other software and the whole Mac system still running and working fine when this happened. The only software crashing on me was Photoshop. Always submitted a crash report after every single crash (without any reply back from Adobe).

I was actually moving some of my work to Affinity Photo for the time being, still, keep on trying to make the software I'm renting to go back to work.

I did listen to @chrismarie recommendation and give it a try, so far so good.

• Go to Type > Font Preview Size and select None

Give it a try, it may do the trick for you as well.

My Photoshop has been working without any hiccups since then.

2 Messages

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74 Points

Thanks, indeed that seems to do the trick, at least for now I can edit longer than 3 minutes ;) I'll get back if I come across more problems/solutions.

2 Messages

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74 Points

6 m ago

SAME ISSUE for the last 2 weeks, can't work with this anymore. Any suggestions? See report attached:

I already send the complete report 10 times but still no reply.

Thanks

Process:               Adobe Photoshop 2021 [12427]
Path:                  /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/MacOS/Adobe Photoshop 2021
Identifier:            com.adobe.Photoshop
Version:               22.1.0 (22.1.0)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Adobe Photoshop 2021 [12427]
User ID:               501

Date/Time:             2020-12-28 11:33:46.692 +0100
OS Version:            macOS 11.1 (20C69)
Report Version:        12
Anonymous UUID:        7974D1A9-2340-14B0-E408-48560C2BD0EE

Sleep/Wake UUID:       127B41B8-2EC9-4DB2-8211-4912A1979C6C

Time Awake Since Boot: 85000 seconds
Time Since Wake:       3500 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000458
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [12427]

VM Regions Near 0x458:

2 Messages

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70 Points

6 m ago

My Photoshop 2021 crashes immediate upon opening [I have a Mac running Big Sur 11.1]. I keep sending the crash reports.

Please help!

1 Message

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60 Points

Can you try to update creative cloud. Doing so fixed my issue on big sur11.2

2 Messages

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70 Points

6 m ago

My Photoshop 2021 crashes immediately upon opening [I have a Mac running Big Sur 11.1]. I keep sending the reports. Please HELP!

2 Messages

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70 Points

The other day I got VERY irritated about this very issue, and contacted Adobe Support. They took over my computer for a LONG time, and did all sorts of things to the computer. They ended up uninstalling the 2021 photoshop and reinstalling 2020 photoshop, and it's been working just fine ever since. Maybe try that?

2 Messages

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72 Points

Understanding that the software might have different reactions based on your system, what I did on mine was an easy click and it has been working fine since then.

I did listen to @chrismarie recommendation and give it a try, so far so good.

• Go to Type > Font Preview Size and select None

Give it a try, it may do the trick for you as well.

My Photoshop 2021 has been working without any hiccups since then.

I am on a MacBook Pro (15-inch, 2019) with Big Sur,

2.3 GHz 8-Core Intel Core i9,

16 GB 2400 MHz DDR4 RAM,

Radeon Pro 560X 4 GB.