Skip to main content
Adobe Photoshop Family

409 Messages

 • 

7.7K Points

Sat, Nov 16, 2019 1:01 AM

In progress

Photoshop 2020: Switching tabs doesn't show the correct image

I keep running into render issues in the new PS 2020. Here's the most recent example. I loaded a large pano into the first tab then opened a PSD file into the second tab. This second tab should show me a couch and kitchen as indicated by the view in the layers, yet it's showing me the pano from the first tab. This has happened to me dozens of times in past few days.


When I pull the tab out, it then renders the PSD correctly:


Another issue was when I went to restart the computer and had a dozen files open in PS that weren't saved. PS 2020 just closed it all out and skipped the "Do you want to save?" dialog. Just trashed the file progress.

Responses

Official Solution

Adobe Administrator

 • 

14.8K Messages

 • 

284.8K Points

4 months ago

Can you please update to 21.2 which was released today? We've made a change on the Photoshop side which should fix this issue. Let us know if you're still having trouble.

Sr. Product Manager, Adobe Digital Imaging

4 Messages

 • 

126 Points

I updated, however this causes a new issues of when moving layers.
When I move a layer it moves fine but leaves an imprint of the previous position. This happens with all layers moved, and sometimes doesn't catch up with the movement and stays there. Because of this I went back to the previous release of Photoshop. 

Are you aware of this bug?

Adobe Administrator

 • 

14.8K Messages

 • 

284.8K Points

Yep. That issue is abated by unchecking "Legacy Compositing" under preferences > performance... https://feedback.photoshop.com/photoshop_family/topics/photoshop-21-2-moving-layer-leaves-shadow-ima...

Sr. Product Manager, Adobe Digital Imaging

5 Messages

 • 

120 Points

I hate to say this, but unfortunately it's still happening for me with 21.2. Only had it a few days and it's happened more than once. Not quite out of the woods yet! (Though I will say, this is more of just an annoyance than anything)

Adobe Administrator

 • 

14.8K Messages

 • 

284.8K Points

Is the canvas turning black or grey for you?

Sr. Product Manager, Adobe Digital Imaging

5 Messages

 • 

120 Points

Oh ... maybe I responded to the wrong thread? I am referring to the main issue in this thread (the switching tabs issue). If that's what you mean, then I'll just say that it usually works like this: I have a doc open in a tab; I then open a new doc; the new tab shows the exact same image I had up in the previous tab (same when I switch between tabs). When I start to close all tabs, yes, subsequent tabs after the first will show up as a gray (ie, no canvas showing). Is that what you were asking?

Adobe Administrator

 • 

14.8K Messages

 • 

284.8K Points

a year ago

Hi Sean,

Let's start with your  Photoshop System Info. Launch Photoshop, andselect Help > System Info... and copy/paste the text in a reply.

Sr. Product Manager, Adobe Digital Imaging

409 Messages

 • 

7.7K Points

Adobe Photoshop Version: 21.0.1 20191106.r.47 2019/11/06: 3152b481f18  x64
Number of Launches: 145
Operating System: Mac OS 10.14.6
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3697 MHz
Built-in memory: 65536 MB
Free memory: 31497 MB
Memory available to Photoshop: 60229 MB
Memory used by Photoshop: 70 %
ACP.local Status:
 - SDK Version: 1.22.4
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.14.8
 - Min Core Sync Required: 4.3.4.2
ACPL Cache Config:
 - Time to Live: 5184000 seconds
 - Max Size: 20480 MB
 - Purge Percentage: 50%
 - Threshold Percentage: 85%
 - Purge Interval: 300 seconds
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1028K
Image cache levels: 8
Font Preview: Medium
TextComposer: Latin
Display: 1
Main Display
High DPI Monitor
Display Bounds: top=0, left=0, bottom=1440, right=2560
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=16368
glgpu[0].GLName="AMD Radeon VII OpenGL Engine"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon VII OpenGL Engine"
glgpu[0].GLRendererID=16915715
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 (Jun 23 2019 21:50:55)"
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=16368
clgpu[0].CLName="AMD Radeon VII Compute Engine"
clgpu[0].CLVendor="AMD"
clgpu[0].CLVendorID=16915712
clgpu[0].CLDriverVersion="1.2 (Aug 20 2019 17:20:01)"
clgpu[0].CLBandwidth=1.34778e+12
clgpu[0].CLCompute=2811.2
nativegpu[0].NativeName="AMD Radeon VII"
License Type: Subscription
Serial number: 96040392627765328630
GUIDBucket:
Application folder: /Applications/Adobe Photoshop 2020/
Photoshop scratch has async I/O enabled
Scratch volume(s):
  G-DRIVE USB-C, 7.28T, 2.64T free
  OS2018, 931.3G, 229.6G free
Required Plug-ins folder: /Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/Plug-ins/
Primary Plug-ins folder: /Applications/Adobe Photoshop 2020/Plug-ins/

Installed components:

   dvametadata.framework   dvametadata   12.1.0.0  
   AdobeXMPScript.framework   AdobeXMPScript   79.164036   79.164036
   ICUUnicode.framework   ICUUnicode      gtlib_12.0.23744
   ICUConverter.framework   ICUConverter      gtlib_12.0.23744
   AdobeCrashReporter.framework   AdobeCrashReporter   7.7.2  
   boost_system.framework   boost_system   12.1.0.0  
   AdobeACE.framework   AdobeACE   2.20.02.44658   79.613319
   AdobeOwl.framework   AdobeOwl   5.5.0  
   mediacoreif.framework   mediacoreif   12.1.0.0  
   dvascripting.framework   dvascripting   12.1.0.0  
   dvaappsupport.framework   dvaappsupport   12.1.0.0  
   dvaunittesting.framework   dvaunittesting   12.1.0.0  
   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.44656   79.613314
   k2.framework   k2   1  
   AIDE.framework   AIDE   1.5.0.44606   79.613133
   dynamiclink.framework   dynamiclink   12.1.0.0  
   dvaaccelerate.framework   dvaaccelerate   12.1.0.0  
   dvametadataUI.framework   dvametadataUI   12.1.0.0  
   AdobeExtendScript.framework   AdobeExtendScript   4.5.11.1   82.2
   boost_filesystem.framework   boost_filesystem   12.1.0.0  
   AdobeBIB.framework   AdobeBIB   1.2.03.44658   79.613319
   AdobeXMPFiles.framework   AdobeXMPFiles   79.164036   79.164036
   AdobeLinguistic.framework      24237  
   dvaplayer.framework   dvaplayer   12.1.0.0  
   PlugPlugOwl.framework   PlugPlugOwl   9.4.0.46  
   AdobeAGM.framework   AdobeAGM   4.30.87.44658   79.613319
   adobe_caps.framework   adobe_caps   11.0.0.14   1.584361
   AdobeSVGRE.framework   AdobeSVGRE   6.0   79.613055
   AdobePDFL.framework   AdobePDFL   15.0.0.44606   79.348578
   dvacore.framework   dvacore   12.1.0.0  
   AdobePIP.framework   AdobePIP   8.1.0.40.48685  
   AdobePDFSettings.framework   AdobePDFSettings   1.7  
   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.44656   79.613314
   dvatransport.framework   dvatransport   12.1.0.0  
   Cg.framework   NVIDIA Cg     
   AdobeXMP.framework   AdobeXMPCore   79.164036   79.164036
   AdobeJP2K.framework   AdobeJP2K   1.2.2.44568   79.273548
   dvaaudiodevice.framework   dvaaudiodevice   12.1.0.0  
   LogSession.framework   LogSession   8.1.0.40.48685  
   PlugPlugExternalObject.framework      9.2.0.46  
   AdobeScCore.framework   AdobeScCore   4.5.11.1   82.2
   AdobeSVGAGM.framework   AdobeSVGAGM   1.0.44578   79.613055
   dvametadataapi.framework   dvametadataapi   12.1.0.0  
   CITThreading.framework        
   WRServices.framework        
   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.44658   79.613319
   boost_threads.framework   boost_threads   12.1.0.0  
   aif.framework   aif   6.0.00.1   1.
   AdobeCoolType.framework   AdobeCoolType   5.17.00.44658   79.613319
   dvamediatypes.framework   dvamediatypes   12.1.0.0  
   AdbePM.framework   AdbePM   4.0.00.377265   1.613549
   boost_date_time.framework   boost_date_time   12.1.0.0  
   dynamic-torqnative.framework   Torq Native   1  
   AdobeMPS.framework   AdobeMPS   5.8.1.44729   79.613613
   dvaui.framework   dvaui   12.1.0.0  
   ahclient.framework   ahclient   4.0.0.0  
   ICUData.framework   ICUData      gtlib_12.0.23744
   dvamarshal.framework   dvamarshal   12.1.0.0  
   Unified Extensibility Platform  uxp-3.3.7.56


Required plug-ins:

   Accented Edges 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Adaptive Wide Angle 21.0.1, © 2014-2019 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
   Angled Strokes 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Average 21.0  © 1993-2019 Adobe. All rights reserved. - from the file “Average.plugin”
   Bas Relief 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   BMP 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Camera Raw 12.0 (322), Copyright © 2019 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Camera Raw Filter 12.0 (322), Copyright © 2019 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Chalk & Charcoal 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Charcoal 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Chrome 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Cineon 21.0  © 2002-2019 Adobe. All rights reserved. - from the file “Cineon.plugin”
   Clouds 21.0  © 1993-2019 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Color Halftone 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Colored Pencil 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Conté Crayon 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Craquelure 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crop and Straighten Photos 21.0  © 2003-2019 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
   Crop and Straighten Photos Filter 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Crosshatch 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crystallize 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Cutout 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Dark Strokes 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   De-Interlace 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dicom 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “dicom.plugin”
   Difference Clouds 21.0  © 1993-2019 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Diffuse Glow 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Displace 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dry Brush 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Eazel Acquire 21.0  © 2007-2019 Adobe. All rights reserved. - from the file “EazelAcquire.plugin”
   Entropy 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Export Color Lookup Tables 21.0  © 2012-2019 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Extrude 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   FastCore Routines 21.0  © 1990-2019 Adobe. All rights reserved. - from the file “FastCore.plugin”
   Fibers 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Film Grain 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Filter Gallery 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Fresco 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glass 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glowing Edges 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Grain 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Graphic Pen 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halftone Pattern 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halide Bottlenecks 21.0  © 2019 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
   HDRMergeUI 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
   HSB/HSL 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IFF Format 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IGES 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “U3D.plugin”
   Ink Outlines 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   JPEG 2000 21.0  © 2001-2019 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
   Kurtosis 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Lens Blur 21.0.1, © 2002-2019 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
   Lens Correction 21.0.1, © 2002-2019 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
   Lens Flare 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Liquify 21.0.1, © 2001-2019 Adobe. All rights reserved. - from the file “Liquify.plugin”
   Matlab Operation 21.0  © 1993-2019 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Maximum 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mean 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Measurement Core 21.0  © 1993-2019 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
   Median 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mezzotint 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Minimum 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   MMXCore Routines 21.0  © 1990-2019 Adobe. All rights reserved. - from the file “MMXCore.plugin”
   Mosaic Tiles 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Multiprocessor Support 21.0  © 1990-2019 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
   Neon Glow 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Note Paper 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   NTSC Colors 21.0  © 1993-2019 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
   Ocean Ripple 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   OpenEXR 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Paint Daubs 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Palette Knife 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Patchwork 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Paths to Illustrator 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   PCX 21.0  © 1989-2019 Adobe. All rights reserved. - from the file “PCX.plugin”
   Photocopy 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Picture Package Filter 21.0  © 1993-2019 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Pinch 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Pixar 21.0  © 1989-2019 Adobe. All rights reserved. - from the file “Pixar.plugin”
   Plaster 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Plastic Wrap 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Pointillize 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Polar Coordinates 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Portable Bit Map 21.0  © 1989-2019 Adobe. All rights reserved. - from the file “PBM.plugin”
   Poster Edges 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   PRC 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “U3D.plugin”
   Radial Blur 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Radiance 21.0  © 2003-2019 Adobe. All rights reserved. - from the file “Radiance.plugin”
   Range 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Render Color Lookup Grid 21.0  © 2012-2019 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Reticulation 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Ripple 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Rough Pastels 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Save for Web 21.0.1, © 1999-2019 Adobe. All rights reserved. - from the file “Save for Web.plugin”
   ScriptingSupport 21.0, © 2002-2019 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
   Shake Reduction 21.0.1, © 2014-2019 Adobe. All rights reserved. - from the file “Shake Reduction.plugin”
   Shear 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Skewness 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Smart Blur 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Smudge Stick 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Solarize 21.0  © 1993-2019 Adobe. All rights reserved. - from the file “Solarize.plugin”
   Spaces 21.0, © 2015-2019 Adobe. All rights reserved. - from the file “Spaces.plugin”
   Spatter 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Spherize 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Sponge 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Sprayed Strokes 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stained Glass 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stamp 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Standard Deviation 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Sumi-e 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Summation 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Targa 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Texturizer 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Tiles 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Torn Edges 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Twirl 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   U3D 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “U3D.plugin”
   Underpainting 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Vanishing Point 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
   Variance 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Water Paper 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Watercolor 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Wave 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wind 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wireless Bitmap 21.0  © 1989-2019 Adobe. All rights reserved. - from the file “WBMP.plugin”
   ZigZag 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   com.adobe.ccx.start  3.1.0.156 - from the file "/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/UXP/com.adobe.ccx.start/"
CDO: 1.62.2
        CmdN: 1.0.0
        CDP: 1.89.2

Extensions:

   com.adobe.Butler.backend  2.3.4 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/CEP/extensions/com.adobe.Butler.backend/index.html”
   Libraries  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_6_70/index.html”
   com.adobe.stock.panel.licensing  0.1.0 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/CEP/extensions/com.adobe.stock.panel.licensing/index.html”
   New Document  3.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.0.0/fnft.html?v=3.0.0.4”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_6_70/purchaseTypekit.html”
   Home  2.8.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.8.0/index.html?v=2.8.0.148”
   com.adobe.capture.extension  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_6_70/extensions/capture/capture.html”
   Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”
   Export As  4.8.12 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/index.html”
   Export As  4.8.12 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/index.html”

Installed TWAIN devices: NONE

Adobe Administrator

 • 

14.8K Messages

 • 

284.8K Points

a year ago

Dang. No smoking gun there. I've not heard of another report of this with macOS 10.14 or later. I'll need to see if one of my colleagues has one of these macs with a AMD Radeon VII card.

Only other thing I can think of is to quit Photoshop and move the preferences folder out of:

Mac:Users/[user name]/Library/Preferences/Adobe Photoshop 2020 Settings/

Restart PS and see if the problem persists.

Sr. Product Manager, Adobe Digital Imaging

409 Messages

 • 

7.7K Points

Will do. I'll monitor. Thanks!

409 Messages

 • 

7.7K Points

Not sure you'll find one with Radeon 7.... I'll try disabling GPU next time this issue arises. I'm also moving up to Catalina soon.

Adobe Administrator

 • 

14.8K Messages

 • 

284.8K Points

a year ago

Sean, one other thing to try would be to resize the whole Photoshop frame/window to see if that forces it to update. Let me know if that makes it work/update.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

 • 

106 Points

10 months ago

This reply was created from a merged topic originally titled UI Panels not rendering in Catalina upgrade.

The panels in the user interface for both Illustrator and Photoshop have started not rendering properly (aka disappearing) both for the document panel and for workspace panels ever since upgrading to Catalina on Mac. This most commonly happens when pressing "F" to switch between document views. Other times when switching from another application to the Illustrator or Photoshop window, the entire document disappears despite the Window dropdown menu saying it is open.  

I have contacted Adobe Customer Support and they have continually told me to delete my preference files (Illustrator) or turn on/off Legacy compositing (Photoshop). Despite doing these, neither has fixed the problem. How can this be solved for good? It's highly disruptive to my workflow.

3 Messages

 • 

106 Points

One thing I forgot to mention: this started happening to me since upgrading to CC2020. The reason I originally mentioned it happening when upgrading to Catalina was that I upgraded both around the same time so I'm not entirely sure which is to blame. Maybe a combination of the two? I'm not sure.

4 Messages

 • 

126 Points

10 months ago

This reply was created from a merged topic originally titled Photoshop: Workspace panels not changing when you click different tabs.

When switching from different tabs in the panels group the information display doesn't change to the selected tab. 

For example going from colour to libraries then to swatches the panel still shows the colour options. The same happens for all tabs open. This then causes parts of the window to disappear showing the windows behind. 

2 Messages

 • 

94 Points

I'm also having this same issue for both Adobe Illustrator 2020, and Photoshop 2020 running macOS Catalina on my 2017 MacBook Pro.  Sometimes I can go hrs without it happening though, so its not always an issue for me, but it really kills the workflow when it does.  Basically all tabs, no matter if they hold a document pain or a tool panel, can suddenly stop switching to whatever tab you switch to.  I can resize the program or window and have that update it for some reason, but that is no way to work.  Only option is to close the program and open it again. 

3 Messages

 • 

122 Points

10 months ago

This reply was created from a merged topic originally titled Photoshop 2020: Image doesn't update when switching tabs..

Viewing more than one image at a time is a current issue for me since the upgrade, amongst others.  When I have two images opened at one time and click to the 2nd image, the 1st image remains on the screen along with all actions.  I try going to "arrange" to have them side by side and both images disappear, except for the actions from image 1.  I'm using Photoshop CC.  there are other issues, but I will try to conquer this one first.  I'm on a Mac with Catalina.

16 Messages

 • 

282 Points

10 months ago

Hi Jeff, I have this issue fairly often as well. Normally I overlook, but when working with large files and multiple smart ojects and tight timelines, it gets rather frustrating. Any word on this one yet? Would ideally love to find a solution that doesn't trashing preferences, if possible (spent many years fine-tuning those). Thank you!

- Russ

2 Messages

 • 

90 Points

9 months ago

I'm having this issue as well. Contacted adobe customer support and they told me to trash the preferences file and that didn't do anything to solve it. I'm on Mac Catalina and 2020, never had this issue with 2019 so I'm pretty sure 2020 is the problem. Anyone seen a fix? It's escalated now to happening almost every single time that I have two images open and I can't get anything done.

Adobe Administrator

 • 

740 Messages

 • 

16.4K Points

Hi Briana,

Sorry for the frustration! It's interesting that the issue has escalated for you to an almost 100% reproducible situation. I'm emailing you to see if we can set up a screen share to get some diagnostics from your system.

Regards,
Hannah

1 Message

 • 

60 Points

I am having the exact same problem right. It happens every single time...

1 Message

 • 

60 Points

9 months ago

Hi, I had same issue on PS 2020. Happened only when I opened several smart objects. However I may have found a way to get photoshop to display the correct images. Click save as (either via the shortcut keys or the menu option) for the smart object, in the new window you'll find several .psb files, select the one with the same file name .psb as the active tab, Photoshop will ask if you want to replace the file, click yes, your smart object image would be restored on that tab whether or not you choose to continue with the process.

1 Message

 • 

62 Points

8 months ago

Hi! Same is happening to me in Photoshop 2020.
Fresh install of Creative Cloud. Mac Catalina updated as of 2020-Fev.

9 Messages

 • 

238 Points

8 months ago

This reply was created from a merged topic originally titled Photoshop CC 2019: Project screen freezing on previous project..

I'm having problems with my photoshop screen freezing. I can still click through the different project tabs within the window, but the screen will be frozen on last project open. I then have to force quit and reopen everything. I have the latest update and still have issues.

5 Messages

 • 

134 Points

8 months ago

This reply was created from a merged topic originally titled new file tab not displayed after creation.

Hi,


there is an issue with the latest Photoshop (21.0.3), the problem occurred to me several times already.

Description:
I have couple of documents open and hit Cmd+N to create a new document. The new document tab is opened but the view is not refreshed. It still shows the previously active document I was working on. If I close the previous documents, so that I only have the newly created tab opened, I only see an empty view (no document layer).
A full close/open of Photoshop fixes the issue.


Cheers
Janos

Adobe Administrator

 • 

14.8K Messages

 • 

284.8K Points

8 months ago

For folks seeing an issue with the document tab not updating when changing tabs, did 21.1 fix that issue for you?

Sr. Product Manager, Adobe Digital Imaging

5 Messages

 • 

134 Points

7 months ago

I haven't experienced the tab switch problems with the new version(21.1.0) yet (however not used too much) but I just experienced an error when opening a document (I was working with it before, but closed, the reopened with Recent documents).

Layers displayed but no view.

Clicking the layer and hitting Cmd+T to select the object does change the toolbar, but the view is missing.

It looks it is somehow related to the tab management since when the problem kicks in the tab and view management is completely broken. Only a restart helps.