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4 Messages

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102 Points

Wed, Jan 15, 2020 11:23 AM

Photoshop 2020: Polygonal lasso tool freezing - macOS 10.14.6

My polygonal lasso tool froze while I was teaching a group of students (embarrassing!) on a University system: 18 students using iMacs. This is such a useful tool normally and allows good control for selecting areas.

Responses

Adobe Administrator

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15K Messages

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286.9K Points

9 months ago

What version of Photoshop? What OS/version are you running on? Using a mouse? Or tablet?

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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102 Points

9 months ago

Hi, I was using the latest version of Photoshop, with a Mouse. OS Mojave version. My University had just updated everything.

Adobe Administrator

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3.5K Messages

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53K Points

Is it continuing to free or hang?  What else are you running at the same time?  How complicated is your selection?

4 Messages

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102 Points

It didn't allow me to make a selection at all so no complication at all. I tried to click and get my first anchor, and nothing happened. I admit I was embarrassed because this was one of the first things I was demonstrating to first year undergraduates and I moved quickly to another tool suspecting the upgrade meant that it needed me to do something differently. But online I've now realised that a number of people have reported the tool as freezing on this new upgrade. I'll get the uni technicians to work on it, but I'm guessing it also needs Adobe to do something.

Adobe Administrator

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3.5K Messages

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53K Points

Very weird.  I've tried two different Macs (and two PCs) this morning -- all are working fine.  There must be one (or more) additional elements involved here...

You're starting with a new, blank file?  Are other tools working?

Thanks,
David

4 Messages

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102 Points

Other tools were working glad to say. I'm not in college until Monday now but will try everything again then. Thanks for your efforts meanwhile.

Adobe Administrator

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15K Messages

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286.9K Points

Hi Ganter, the only issue I'm aware of are freezes when using Wacom tablet on Windows which is a driver issue. I'm not aware of any issues on macOS 10.14. Let us know if you have reproducible steps.

Sr. Product Manager, Adobe Digital Imaging