cole_bryan's profile

13 Messages

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300 Points

Sat, Nov 16, 2019 3:36 PM

Photoshop 2020: Greyed out files/folders macOS

Hello, I wonder whether someone can help.  I upgraded to CC2020 the day it was released, and I am finding that when I navigate to place a file from within PS or AI, the files are grey out out.  They are actually accessible if I click on them, and I have found that if I right click, the files revert to normal, but it is annoying.  I have added a photo of how this looks, and how it should look - it is probably just a setting somewhere, but I am stumped.   Thanks for your help...Emma




Responses

Adobe Administrator

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15.9K Messages

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296.4K Points

2 y ago

Are these files on your local disk or on an external disk or server?

Sr. Product Manager, Adobe Digital Imaging

1 Message

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60 Points

1 y ago

Hello, same problem here on both local and external disks. Any fix yet? Thanks

1 Message

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60 Points

1 y ago

Same issue today trying to open files through PS. They are greyed out, but still selectable, and change after selecting.

1 Message

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60 Points

6 m ago

I have the same problem - all files and folders greyed out??

1 Message

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60 Points

3 m ago

Same problem here. Illustrator have the same issue. Sometimes the files and folders switch form grayed out to normal after some seconds, sometime only a half of them are grayed out.

If I switch to another folder and then switch back (without close the dialog), all files and folders are shown as normal. But after closing the dialog and re-open it, they are grayed out again.

Very annoying.