geoffrey_robert's profile

3 Messages

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102 Points

Mon, Jan 27, 2020 11:52 PM

Photoshop 2020: Freezes mid-save when saving to external HD on CatalinaOS

I am running PS 2020 on a iMac Pro running CatalinaOS version 10.15.2.

After updating to PS 2020, I found that I was unable to save a file from PS to my Samsung 4TB SSD. When I would save, it would start to save the file and then reach a random percent in the process and just stop. When this would happen, PS would become unresponsive. I would then need to force quit the program. Even after force quitting, PS would remain unresponsive. I would be unable to restart the program until I restarted my entire system. This has been very frustrating.

While reading the Adobe Support Community pages, I found out about issues that might occur if the write speed of PS and the external HD are different and discovered a possible work around. 

My SSD was connected via USBc to USBc cable. The SSD with this cable would have a very high write speed. My thought is that the write speed is too fast for PS to keep up, causing it to freeze. I swapped out the cable for a USBc to USBb and after doing so was able to save to my SSD. 

With PS 2019, I was able to make this save via the USB c to c cable. However, with PS 2020 I am not. What changed? 

If you need more information, please let me know and I will do my best to provide it.

Geoff

This conversation has been merged. Please refer the main conversation:

Photoshop: Doesn't save files to external drive formatted for ExFat - macOS 10.15 Catalina

Responses

Adobe Administrator

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15.9K Messages

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296.4K Points

1 y ago

Is your external drive formatted as exFAT?

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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102 Points

1 y ago

Yes, it is formatted as exFat. Would this cause an issue?

1 Message

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60 Points

1 y ago

GREED cancels out CUSTOMER SERVICE.