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Adobe Photoshop Family

6 Messages

 • 

100 Points

Tue, Nov 5, 2019 7:51 PM

Solved

Photoshop 2020: Freeze when adding blending options

When I attempt to add a stroke to text under blending I get the spinning color wheel after I apply the color.  Results in a force quit and loss of work.  

SOLUTION?

Responses

Official Solution

Adobe Administrator

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747 Messages

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16.5K Points

a year ago

Hi Mike,

This issue was resolved in 21.0.1, which came out on 11/11. If you haven't already, please update Photoshop and uncheck the box in preferences for Legacy Composting to resume using the new compositing engine. Let us know how it goes!

Thanks :) 
Hannah

1 Message

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60 Points

I am using Photoshop 21.0.2 on Mac OS 10.15.1. As of this morning, whenever I try to go to Blending Options, the screen freezes until I hit the ESC key or force quit. Can you help me find the Legacy Compositing checkbox? I can't find it under Preferences and it does not appear in the search box. Here is what the screen looks like when I try to use Blending Options.

Employee

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244 Messages

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3.8K Points

Hi Eric,
In the Preferences window, select  the "Performance" tab in the left pane.  The main pane should refresh with a new set of settings where you can check or uncheck "Legacy Compositing".  See attached screenshot.

Cheers,
Andrew

Employee

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244 Messages

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3.8K Points

a year ago

Hi Mike,
Thank you for reporting this issue.  As a temporary workaround, can you please enable Preferences -> Performances -> Legacy Compositing.  Our engineering team is working on this issue and should have a fix for you in a Ps v21.0.x release.

Sincerely,
Andrew

6 Messages

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100 Points

That didn't work.

Employee

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244 Messages

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3.8K Points

I'm sorry that didn't work.  Can you email me the PSD file you are working with.  My email is sender@adobe.com.
In addition, can you also provide your Help -> System Info ?

6 Messages

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100 Points

Sure thing.  Just sent

Employee

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244 Messages

 • 

3.8K Points

Thank you Mike.  We'll look into this.

2 Messages

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130 Points

I tried this with no success. Instead, changing Color Picker from" Adobe" to "Apple" worked (Preferences/General). I hope Adobe will fix this in future updates; I prefer their color picker!

6 Messages

 • 

100 Points

That worked. Thank you

Employee

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244 Messages

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3.8K Points

Hi Mike,
Thank you for sharing your PSD with me.  I was unfortunately not able to reproduce the issue on my macbook pro 15" 2017, running Catalina. Changing the color in Adobe color picker does not freeze or hang for me.  I'll keep trying some other things.  But I'm sorry I cannot identify the root issue yet.

Sincerely,
Andrew

Adobe Administrator

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3.5K Messages

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53K Points

Hey Mike,

Can you reliably trigger / prevent this bug by changing your color picker from Adobe to Apple still?  If so, I would very much like to know so I can follow up with you.

Thanks,
David

Employee

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244 Messages

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3.8K Points

Hi Mike,
We have a fix for this issue coming out in v21.0.1.  This version will be released shortly soon.  We are really sorry for the inconvienance. 

Andrew

Employee

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244 Messages

 • 

3.8K Points

Hi Mike,
We have a fix for this issue coming out in v21.0.1.  This version will be released shortly soon.  We are really sorry for the inconvienance. 

Andrew

6 Messages

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100 Points

a year ago

Yep! Thanks

6 Messages

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100 Points

a year ago

Did not work.