g_wei's profile

4 Messages

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310 Points

Thu, Nov 7, 2019 6:52 AM

Photoshop 2020: Creates an empty folder called "Photoshop" when saving to network drives connected via afp

Each time I save on a network drive driven by Mac OS X 10.7.5 (I know, pretty old) connected via afp, Photoshop creates this empty and unneccessary folder. Is there any solution?

Responses

Official Solution

Adobe Administrator

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15.9K Messages

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296.4K Points

2 y ago

We're investigating this issue. Thanks!

Official Solution

Adobe Administrator

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15.9K Messages

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296.4K Points

2 y ago

This issue should be fixed in the 21.0.2 update that was released yesterday.

2 Messages

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96 Points

2 y ago

I've got the same problem. I use a Mac OS X 10.13.6 connected via afp.

2 Messages

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104 Points

2 y ago

Just updated to Photoshop 21.0.0 today, and immediately noticed this problem. I'm on  macOS 10.14.6. Really annoying that our network storage will soon be littered with photoshop folders.

22 Messages

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338 Points

2 y ago

I just contacted the support team and the guy I was talking to was like 'oh I guess that IS happening, hmm'. It keeps putting an empty folder into my Documents which really messes up my entire flow. Its due to the new Photoshop Cloud, which I don't use, so its basically just an empty set of folders that continue to reappear after deletion. 

18 Messages

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236 Points

2 y ago

This bug is happening when opening a file from an AFP server (but not SMB), making an edit to the file, and saving (overwriting it) back to the server, Photoshop 2020 (21.0.0 or 21.0.1) is leaving an empty "Photoshop" folders next to the edited file. 

If you watch closely while the saving process is happening, you can see it writes the new edited file as a temporary file into this Photoshop folder during the saving process.  Then the temp file then disappears, when it actually moves it to take the place of the now deleted old file, and then that Photoshop folder is left behind.  This does not happen when working from local hard drives.

Here is a related thread over on the Community Forums

https://community.adobe.com/t5/Photoshop/Photoshop-2020-Creating-Empty-Folders-When-Saving/m-p/10715667#M275031

8 Messages

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182 Points

2 y ago

This reply was created from a merged topic originally titled Saving photoshop files creates an empty photoshop folder..

When saving photoshop files and running scripts that create new files, an empty folder is created. Why?

3 Messages

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124 Points

2 y ago

We have the same problem (along with many others) when saving to an AFP network drive. Its really messing up my user's workflow. Plus wasting a lot of our client's time deleting empty, unneeded, folders.

2 Messages

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82 Points

2 y ago

This reply was created from a merged topic originally titled Photoshop v 21 creates ghost folder EVERYWHERE.

After updating to v21 Photoshop created an empty folder here and there. SO annoying and highly critical that Adobe launches a version with such a bug. A simple google search will show you that it drives many people mad!

4 Messages

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310 Points

2 y ago

Just happened that Adobe Illustrator 2020 is behaving identically – also empty folders, named "Adobe Illustrator 2020". Please investigate this too ...

22 Messages

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338 Points

2 y ago

The only way that the folder does not appear is if Photoshop is not open and active. Until this gets fixed, my use of the app will be limited. They just released new updates for Illustrator and InDesign today so I'm hoping they will release Photoshops soon!

3 Messages

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124 Points

2 y ago

According to the Adobe Community page "Update - 21.0.1 Release - seems to have solved the problem."
I have not tested yet...

4 Messages

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310 Points

2 y ago

I have tested and can confirm that problem is NOT solved in 21.0.1

4 Messages

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310 Points

2 y ago

Today 21.0.2 was released. It seems the annoying bug is fixed. Hurray.