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KF

8 Messages

 • 

150 Points

Tue, Oct 13, 2020 5:25 AM

Photoshop 2020: Crashing Repeatedly and Camera Raw plug-in not working

I've just updated my Photoshop version through my Creative Cloud account. When I use the "edit in Photoshop" function to get my photo from Lightroom into Photoshop, I get the warning message "This version of Lightroom may require the Photoshop Camera Raw plug-in version 9.6" and goes on to say the plug-in currently installed is 2.4. I did update to the latest Camera Raw version today, tried rebooting the computer, and the same message comes up every time. Then after using Photoshop for just a few minutes, simple commands like adding a new layer will cause it to crash. 

 

Please help, I've tried the workarounds I've found online and am at a loss, I need Photoshop to do my job!

Responses

Adobe Administrator

 • 

32 Messages

 • 

992 Points

a month ago

Hi Kim,

 

We're sorry for the crash issue. Let us know the exact version of Photoshop and Lightroom do you have installed? To check the version, go to Photoshop/Lightroom > help menu > System info.

 

Thanks,

Mohit 

8 Messages

 • 

150 Points

I have the 2020 version of both PS and Lightroom, I've just installed them both and have been having issues ever since. I didn't have any issues when I had the older versions. Please help, I'm unable to do my job without this and have clients waiting. Thank you! Here is the PS system info:

 

 

Adobe Photoshop Version: 21.2.4 20200922.r.323 2020/09/22: 8e8e91e8543  x64

Number of Launches: 1

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.18362.1082

System architecture: AMD CPU Family:15, Model:3, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 2

Logical processor count: 4

Processor speed: 3700 MHz

Built-in memory: 11460 MB

Free memory: 7332 MB

Memory available to Photoshop: 10475 MB

Memory used by Photoshop: 70 %

ACP.local Status:

 - SDK Version: 1.30.8.3

 - Core Sync Status: Reachable and compatible

 - Core Sync Running: 4.3.60.8

 - Min Core Sync Required: 4.3.4.2

ACPL Cache Config: 

 - Time to Live: 5184000 seconds

 - Max Size: 20480 MB

 - Purge Percentage: 50%

 - Threshold Percentage: 85%

 - Purge Interval: 60 seconds

Manta Canvas: Disabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 132K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1000, right=1776

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=768

glgpu[0].GLName="AMD Radeon HD 8670D"

glgpu[0].GLVendor="ATI Technologies Inc."

glgpu[0].GLVendorID=4098

glgpu[0].GLDriverVersion="15.201.1151.1008"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="AMD Radeon HD 8670D"

glgpu[0].GLRendererID=39180

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll"

glgpu[0].GLDriverDate="20151104000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[108]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[18]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[18]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="2.0 AMD-APP (1800.11)"

clgpu[0].CLDeviceVersion="1.2 AMD-APP (1800.11)"

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=2048

clgpu[0].CLName="Devastator"

clgpu[0].CLVendor="Advanced Micro Devices, Inc."

clgpu[0].CLVendorID=4098

clgpu[0].CLDriverVersion="1800.11 (VM)"

clgpu[0].CLBandwidth=1.7804e+10

clgpu[0].CLCompute=75.3419

License Type: Subscription

Serial number: 96040031895550765109

GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\

Temporary file path: C:\Users\FORRES~1\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 150.0G, 12.7G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

 

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   

   ACE.dll   ACE 2020/05/06-01:42:24   79.620289   79.620289

   AdbePM.dll   PatchMatch 2020/05/26:23:18:05   1.620877   1.620877

   AdobeLinguistic.dll   Adobe Linguisitc Library   14.0.0.0   

   AdobeOwl.dll   Adobe Owl   5.5.0   

   AdobePDFL.dll   PDFL 2020/05/07-01:07:42   79.382206   79.382206

   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.68.49183   

   AdobeSVGAGM.dll   AdobeSVGAGM   79.620289   79.620289

   AdobeXMP.dll   Adobe XMP Core 2020/05/12-16:04:17   79.164460   79.164460

   AdobeXMPFiles.dll   Adobe XMP Files 2020/05/12-16:04:17   79.164460   79.164460

   AdobeXMPScript.dll   Adobe XMP Script 2020/05/12-16:04:17   79.164460   79.164460

   adobe_caps.dll   Adobe CAPS   10,0,0,6   

   AGM.dll   AGM 2020/05/06-01:42:24   79.620289   79.620289

   ahclient.dll    AdobeHelp Dynamic Link Library   4.1.0.0   

   AID.dll   AID DLL   1.0.0.7   

   AIDE.dll   AIDE 2020/05/13-01:07:45   79.620495   79.620495

   ARE.dll   ARE 2020/05/06-01:42:24   79.620289   79.620289

   AXE8SharedExpat.dll   AXE8SharedExpat 2020/04/29-19:51:01   79.620005   79.620005

   AXEDOMCore.dll   AXEDOMCore 2020/04/29-19:51:01   79.620005   79.620005

   Bib.dll   BIB 2020/05/06-01:42:24   79.620289   79.620289

   BIBUtils.dll   BIBUtils 2020/05/06-01:42:24   79.620289   79.620289

   boost_date_time.dll   photoshopdva   12.1.0   

   boost_filesystem.dll   photoshopdva   12.1.0   

   boost_system.dll   photoshopdva   12.1.0   

   boost_threads.dll   photoshopdva   12.1.0   

   CoolType.dll   CoolType 2020/05/06-01:42:24   79.620289   79.620289

   CRClient.dll   Adobe Crash Reporter Client DLL   3.0.2.0   

   dnssd.dll   Bonjour   3,0,0,2   

   dvaaccelerate.dll   photoshopdva   12.1.0   

   dvaappsupport.dll   photoshopdva   12.1.0   

   dvaaudiodevice.dll   photoshopdva   12.1.0   

   dvacore.dll   photoshopdva   12.1.0   

   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   

   dvamarshal.dll   photoshopdva   12.1.0   

   dvamediatypes.dll   photoshopdva   12.1.0   

   dvametadata.dll   photoshopdva   12.1.0   

   dvametadataapi.dll   photoshopdva   12.1.0   

   dvametadataui.dll   photoshopdva   12.1.0   

   dvaplayer.dll   photoshopdva   12.1.0   

   dvascripting.dll   photoshopdva   12.1.0   

   dvatransport.dll   photoshopdva   12.1.0   

   dvaui.dll   photoshopdva   12.1.0   

   dvaunittesting.dll   photoshopdva   12.1.0   

   dynamic-torqnative.dll   Universal Extensibility Platform   uxp-3.8.0.45   

   dynamiclink.dll   photoshopdva   12.1.0   

   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2

   icucnv64.dll   International Components for Unicode    Build gtlib_12.0.24171   

   icudt64.dll   International Components for Unicode    Build gtlib_12.0.24171   

   icuuc64.dll   International Components for Unicode    Build gtlib_12.0.24171   

   igestep30.dll   IGES Reader   9.3.0.113   

   JP2KLib.dll   JP2KLib 2020/04/28-11:43:26   79.274989   79.274989

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   

   libmmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0   

   LogSession.dll   LogSession   8.1.0.68.49183   

   mediacoreif.dll   photoshopdva   12.1.0   

   MPS.dll   MPS 2020/05/06-01:42:24   79.620254   79.620254

   pdfsettings.dll   Adobe PDFSettings   1.07   

   Photoshop.dll   Adobe Photoshop 2020   21.2   

   Plugin.dll   Adobe Photoshop 2020   21.2   

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.4.0   

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.4.0.146   

   PSCloud.dll                                                   1.0.0.1   

   PSViews.dll   Adobe Photoshop 2020   21.2   

   ScCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2

   SVGRE.dll   SVGRE   79.620289   79.620289

   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0   

   tbb.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410   

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410   

   TfFontMgr.dll   FontMgr   9.3.0.113   

   TfKernel.dll   Kernel   9.3.0.113   

   TFKGEOM.dll   Kernel Geom   9.3.0.113   

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   

   VulcanControl.dll   Vulcan Application Control Library   6.0.0.14   

   VulcanMessage5.dll   Vulcan Message Library   6.0.0.14   

   WinRTSupport.dll   Adobe Photoshop Windows RT Support   21.0.0.0   

   WRServices.dll   WRServices    Build 15.3.0.24640   15.3.0.24640

   wu3d.dll   U3D Writer   9.3.0.113   

   Unified Extensibility Platform  uxp-3.8.0.45

 

 

Required plug-ins:

 

   Accented Edges 21.2 - from the file “Filter Gallery.8bf”

   Adaptive Wide Angle 21.2 - from the file “Adaptive Wide Angle.8bf”

   Angled Strokes 21.2 - from the file “Filter Gallery.8bf”

   Average 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Average.8bf”

   Bas Relief 21.2 - from the file “Filter Gallery.8bf”

   BMP 21.2 - from the file “Standard MultiPlugin.8bf”

   Camera Raw 12.4 - from the file “Camera Raw.8bi”

   Camera Raw Filter 12.4 - from the file “Camera Raw.8bi”

   Chalk && Charcoal 21.2 - from the file “Filter Gallery.8bf”

   Charcoal 21.2 - from the file “Filter Gallery.8bf”

   Chrome 21.2 - from the file “Filter Gallery.8bf”

   Cineon 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Cineon.8bi”

   Clouds 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Clouds.8bf”

   Color Halftone 21.2 - from the file “Standard MultiPlugin.8bf”

   Colored Pencil 21.2 - from the file “Filter Gallery.8bf”

   Conté Crayon 21.2 - from the file “Filter Gallery.8bf”

   Craquelure 21.2 - from the file “Filter Gallery.8bf”

   Crop and Straighten Photos 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “CropPhotosAuto.8li”

   Crop and Straighten Photos Filter 21.2 - from the file “Standard MultiPlugin.8bf”

   Crosshatch 21.2 - from the file “Filter Gallery.8bf”

   Crystallize 21.2 - from the file “Standard MultiPlugin.8bf”

   Cutout 21.2 - from the file “Filter Gallery.8bf”

   Dark Strokes 21.2 - from the file “Filter Gallery.8bf”

   De-Interlace 21.2 - from the file “Standard MultiPlugin.8bf”

   Dicom 21.2 - from the file “Dicom.8bi”

   Difference Clouds 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Clouds.8bf”

   Diffuse Glow 21.2 - from the file “Filter Gallery.8bf”

   Displace 21.2 - from the file “Standard MultiPlugin.8bf”

   Dry Brush 21.2 - from the file “Filter Gallery.8bf”

   Eazel Acquire 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “EazelAcquire.8ba”

   Entropy 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”

   Export Color Lookup Tables 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Export3DLUT.8be”

   Extrude 21.2 - from the file “Standard MultiPlugin.8bf”

   FastCore Routines 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “FastCore.8bx”

   Fibers 21.2 - from the file “Standard MultiPlugin.8bf”

   Film Grain 21.2 - from the file “Filter Gallery.8bf”

   Filter Gallery 21.2 - from the file “Filter Gallery.8bf”

   Fresco 21.2 - from the file “Filter Gallery.8bf”

   Glass 21.2 - from the file “Filter Gallery.8bf”

   Glowing Edges 21.2 - from the file “Filter Gallery.8bf”

   Grain 21.2 - from the file “Filter Gallery.8bf”

   Graphic Pen 21.2 - from the file “Filter Gallery.8bf”

   Halftone Pattern 21.2 - from the file “Filter Gallery.8bf”

   Halide Bottlenecks 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “HalideBottlenecks.8bx”

   HDRMergeUI 21.2 - from the file “HDRMergeUI.8bf”

   HSB/HSL 21.2 - from the file “Standard MultiPlugin.8bf”

   IFF Format 21.2 - from the file “Standard MultiPlugin.8bf”

   IGES 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “U3D.8bi”

   Ink Outlines 21.2 - from the file “Filter Gallery.8bf”

   JPEG 2000 21.2 - from the file “JPEG2000.8bi”

   Kurtosis 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”

   Lens Blur 21.2 - from the file “Lens Blur.8bf”

   Lens Correction 21.2 - from the file “Lens Correction.8bf”

   Lens Flare 21.2 - from the file “Standard MultiPlugin.8bf”

   Liquify 21.2 - from the file “Liquify.8bf”

   Matlab Operation 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “ChannelPort.8bf”

   Maximum 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”

   Mean 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”

   Measurement Core 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “MeasurementCore.8me”

   Median 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”

   Mezzotint 21.2 - from the file “Standard MultiPlugin.8bf”

   Minimum 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”

   MMXCore Routines 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “MMXCore.8bx”

   Mosaic Tiles 21.2 - from the file “Filter Gallery.8bf”

   Multiprocessor Support 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “MultiProcessor Support.8bx”

   Neon Glow 21.2 - from the file “Filter Gallery.8bf”

   Note Paper 21.2 - from the file “Filter Gallery.8bf”

   NTSC Colors 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “NTSC Colors.8bf”

   Ocean Ripple 21.2 - from the file “Filter Gallery.8bf”

   OpenEXR 21.2 - from the file “Standard MultiPlugin.8bf”

   Paint Daubs 21.2 - from the file “Filter Gallery.8bf”

   Palette Knife 21.2 - from the file “Filter Gallery.8bf”

   Patchwork 21.2 - from the file “Filter Gallery.8bf”

   Paths to Illustrator 21.2 - from the file “Standard MultiPlugin.8bf”

   PCX 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “PCX.8bi”

   Photocopy 21.2 - from the file “Filter Gallery.8bf”

   Picture Package Filter 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “ChannelPort.8bf”

   Pinch 21.2 - from the file “Standard MultiPlugin.8bf”

   Pixar 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Pixar.8bi”

   Plaster 21.2 - from the file “Filter Gallery.8bf”

   Plastic Wrap 21.2 - from the file “Filter Gallery.8bf”

   Pointillize 21.2 - from the file “Standard MultiPlugin.8bf”

   Polar Coordinates 21.2 - from the file “Standard MultiPlugin.8bf”

   Portable Bit Map 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “PBM.8bi”

   Poster Edges 21.2 - from the file “Filter Gallery.8bf”

   PRC 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “U3D.8bi”

   Radial Blur 21.2 - from the file “Standard MultiPlugin.8bf”

   Radiance 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Radiance.8bi”

   Range 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”

   Render Color Lookup Grid 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Export3DLUT.8be”

   Reticulation 21.2 - from the file “Filter Gallery.8bf”

   Ripple 21.2 - from the file “Standard MultiPlugin.8bf”

   Rough Pastels 21.2 - from the file “Filter Gallery.8bf”

   Save for Web 21.2 - from the file “Save for Web.8be”

   ScriptingSupport 21.2 - from the file “ScriptingSupport.8li”

   Shake Reduction 21.2 - from the file “Shake Reduction.8bf”

   Shear 21.2 - from the file “Standard MultiPlugin.8bf”

   Skewness 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”

   Smart Blur 21.2 - from the file “Standard MultiPlugin.8bf”

   Smudge Stick 21.2 - from the file “Filter Gallery.8bf”

   Solarize 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Solarize.8bf”

   Spaces 21.2 - from the file “Spaces.8li”

   Spatter 21.2 - from the file “Filter Gallery.8bf”

   Spherize 21.2 - from the file “Standard MultiPlugin.8bf”

   Sponge 21.2 - from the file “Filter Gallery.8bf”

   Sprayed Strokes 21.2 - from the file “Filter Gallery.8bf”

   Stained Glass 21.2 - from the file “Filter Gallery.8bf”

   Stamp 21.2 - from the file “Filter Gallery.8bf”

   Standard Deviation 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”

   Sumi-e 21.2 - from the file “Filter Gallery.8bf”

   Summation 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”

   Targa 21.2 - from the file “Standard MultiPlugin.8bf”

   Texturizer 21.2 - from the file “Filter Gallery.8bf”

   Tiles 21.2 - from the file “Standard MultiPlugin.8bf”

   Torn Edges 21.2 - from the file “Filter Gallery.8bf”

   Twirl 21.2 - from the file “Standard MultiPlugin.8bf”

   U3D 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “U3D.8bi”

   Underpainting 21.2 - from the file “Filter Gallery.8bf”

   Vanishing Point 21.2 - from the file “VanishingPoint.8bf”

   Variance 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”

   Water Paper 21.2 - from the file “Filter Gallery.8bf”

   Watercolor 21.2 - from the file “Filter Gallery.8bf”

   Wave 21.2 - from the file “Standard MultiPlugin.8bf”

   WIA Support 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “WIASupport.8li”

   Wind 21.2 - from the file “Standard MultiPlugin.8bf”

   Wireless Bitmap 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “WBMP.8bi”

   ZigZag 21.2 - from the file “Standard MultiPlugin.8bf”

 

Optional and third party plug-ins: NONE

 

 

Duplicate and Disabled plug-ins: NONE

 

 

Plug-ins that failed to load: NONE

 

Unified Extensibility Platform - Extensions:

 

   com.adobe.ccx.start  3.6.0.50 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.6.0\"

CDO: 1.68.5

        CmdN: 1.4.13

        CDP: 1.95.4

   com.adobe.photoshop.exportAs  0.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.exportAs\"

 

   com.adobe.photoshop.personalization  1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.personalization\"

 

 

Extensions:

 

   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”

   New Document  3.4.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.4.0\fnft.html?v=3.4.0.16”

   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_275\index.html”

   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_275\purchaseTypekit.html”

   Home  2.14.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.14.0\index.html?v=2.14.0.22”

   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_275\extensions\capture\capture.html”

   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_275\extensions\stock-panel-licensing\index.html”

   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

 

Installed TWAIN devices: NONE

8 Messages

 • 

150 Points

@MohitGoyal are you able to help with this?

Adobe Administrator

 • 

15.4K Messages

 • 

291.4K Points

a month ago

Hi Kim,

It's showing the correct Camera Raw version:

Camera Raw 12.4 - from the file “Camera Raw.8bi”

The thing that's probably causing crashing in PS is your old card and driver:

glgpu[0].GLName="AMD Radeon HD 8670D"

glgpu[0].GLDriverDate="20151104000000.000000-000"

Photoshop's GPU requirements have increased for 22.0. Try the solutions here: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

If your card is not supported you may need to upgrade your graphics card.

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

 • 

15.4K Messages

 • 

291.4K Points

a month ago

If you open a raw file in Photoshop directly, do you get an error about Camera Raw version?

I suspect this error: "This version of Lightroom may require the Photoshop Camera Raw plug-in version 9.6" is because you're using an old version of Lightroom Classic. 

In your Lightroom, select Help > System Info... and let me know what the version # is listed at the top.

Sr. Product Manager, Adobe Digital Imaging