melinda_osborne's profile

1 Message

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80 Points

Thu, Nov 21, 2019 3:15 AM

Photoshop 2020: Crashing & Lag after Catalina 10.15 Update

Updated OS to Catalina and all adobe programs including Photoshop 2020 crash or time out several times on program launch, experiencing extreme lag when trying to do simple tasks. 

Responses

Adobe Administrator

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3.5K Messages

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53K Points

2 y ago

Howdy Melinda,

Have you tried launching the application and letting it sit for a while?  There could be background tasks that are slowing things down.

Now, assuming THAT isn't the problem, it could be that your system font cache was corrupted during the upgrade.  This is actually surprisingly common.  Clearing your PS cache won't help because system cache corruption will "reinfect" the Photoshop (or Illustrator, whatever) cache.  Now, it might not be the cause, but that would explain multiple apps crashing.

To check, follow the steps here: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html , particularly Solution 7 and 5.  I would curious to know if this solves your problem too.

Thanks
David

Adobe Administrator

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15.9K Messages

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296.4K Points

2 y ago

Ifyou haven't done so already, please submit all Crash Reports along with youremail address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html