Skip to main content
Adobe Photoshop Family
warren_halderman

2 Messages

 • 

80 Points

Thu, May 14, 2020 4:31 PM

Photoshop 2020 crashes within a few minutes of launching

Every time I open Photoshop -- every time -- it completely freezes up or crashes within 3-4 minutes. Why does Adobe think it's okay to sell me a broken product? Adobe is the only company I'm aware of that can get away with swindling their users.

Adobe, if you're reading this, when there's a chance you might be providing your users with broken products, a subscription method of payment is infuriating. Either give me a working product, or take away the subscription model. As it stands, I'm currently paying for your mistakes.

Problems

 • 

Updated 

8 months ago

133

5

Responses

cristen_gillespie_7908527

2K Messages

 • 

35K Points

8 months ago

Often when this happens, you either have a corrupt setting/preference, or the install didn't quite make it—something got lost. Have you tried deleting your preferences (hopefully you've saved all your presets to disk first), and/or uninstalled and reinstalled?

Also, if neither of those things help, it will help the people who can help you troubleshoot if you provide some system info.

0

0

david_dube_7762788

15 Messages

 • 

230 Points

8 months ago

Agree with Cristen and you could try deleting the current version using the Creative Cloud Desktop and then installing the prior version to see if you have the same issue.  Does your log-in work OK?

0

0

warren_halderman

2 Messages

 • 

80 Points

8 months ago

Thanks Cristen, David. I’ll give those fixes a shot tomorrow, it’s almost 3 AM here in Japan.

Apologies for my frustration as well, Adobe’s products can be infuriating sometimes...

0

0

JeffreyTranberry

Adobe Administrator

 • 

15.9K Messages

 • 

295.2K Points

8 months ago

If those suggestions don't fix it, are you on macOS or Windows? If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

Sr. Product Manager, Adobe Digital Imaging

0

0

dmohr

Adobe Administrator

 • 

3.5K Messages

 • 

53K Points

8 months ago

Howdy Warren,

If your problem persists, one possible cause could be a corrupt font cache.  These are caused most commonly by fonts for complex scripts (Arabic, Hindi, Thai), but fonts with a huge number of characters (Chinese, Japanese) sometimes also have these problems.  Here's an FAQ for checking your two font caches (one is system and one is for PS, but BOTH must be okay): https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

I hope that helps.  If it makes you feel any better, many of us use PS every day, both for work and hobbies.  We wouldn't ship with this kind of problem on purpose.
Thanks,David

0

0

Helpful Widget

Tags

No tags available