doug_ford_1tkq60d8wgrsr's profile

8 Messages

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170 Points

Mon, Feb 3, 2020 6:39 AM

Photoshop 2020: Crash scrolling fonts (win 10)

I was creating some very simple magazine covers for a "homework assignment" when I was changing the fonts, and scrolling through them, the Photoshop would blow up/ crash/ stop working and produce a WHEA (Windows) uncorrectable error Crash message.

This happened a total of 3 times.

I did it once, thinking it was a fluke, and let my computer reboot.
I did it a second time, again, just trying to change my fonts, when my computer produced a BSOD - WHEA uncorrectable error message.

I then checked for updates, and I downloaded the latest version and installed it. 
I usually stay on top of the revisions.

Again, I started working on a file, it starts off with a PDF file, I cut and pasted a graphic onto it, with no problems at all. I start looking through my font list, which isn't really extensive as compared to others., and again I got a WHEA uncorrectable error message with the latest version.

I did some quick research and found a way to turn off the instant display of the fonts within the font list. I forget the options and how I did it.

Once I turned off the display of the fonts within the font list, Photoshop worked correctly.

So there is a problem with the live display of the font list.

I haven't had this problem before.  It was only recently.

My computer is a:
Windows 10 machine with the latest updates.
nVidia card - 980TI
ASUS ROG Rampage VI Extreme x299 Motherboard
Intel I9-7980XE
64 GB 3000Mhz memory
1TB NVME Samsung SSD 970 Pro (C: Drive)
2 -  1TB Samsung 860 Pro

Thanks

Doug

Responses

2K Messages

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35K Points

2 y ago

There could also be a problem with a particular font. Take a look at this link and see if there's anything you can do to narrow it down. I'm not seeing any problem with previewing fonts on my Mac running Mojave. It's of course possible it's something else entirely, but it may have nothing to do with live previewing fonts in PS, other than a sensitivity to a bad font. Good luck. If it is a bad font, which could have become corrupt, not started out that way, it probably won't be quick and easy to pin down.

https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

8 Messages

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170 Points

2 y ago

HI Cristen -

Thanks for the info.  Ok.. it's the possibility of a bad font.

I wonder if there is an issue with fonts from Adobe's CC. I can remove the non standard ones and go from there.

Thanks

Doug