2 Messages
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162 Points
Tue, Nov 12, 2019 7:55 PM
In progress
Photoshop 2020: Black window - Home screen and New Document dialog
upgraded to Photoshop 2020 and when opening or creating a new document it shows up as black. Just black.
If I create another layer and (for example) color it white, it's still black. If I open a picture, it's black. you get the idea.
Thankfully I still have CS5 on my machine.
If I create another layer and (for example) color it white, it's still black. If I open a picture, it's black. you get the idea.
Thankfully I still have CS5 on my machine.
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2 months ago
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Official Solution
JeffreyTranberry
Adobe Administrator
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15.9K Messages
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295.3K Points
a year ago
See this document for troubleshooting: https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html
You can also workaround the issue by going to Preferences > General... and unchecking "Auto-show the Home Screen" and checking "Use Legacy New Document Interface"
Sr. Product Manager, Adobe Digital Imaging
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rick_burress
156 Messages
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3.1K Points
a year ago
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ads_4ti2te3wu3k8d
1 Message
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80 Points
a year ago
4
jon_hilderbrand
4 Messages
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104 Points
a year ago
Sorry, but I'm new to this! Rather than go through the whole ordeal again, may I provide a link to a separate attempt to resolve the issue? https://community.adobe.com/t5/photoshop/photoshop-2020-is-a-complete-mess/m-p/10837307#M295014
I just now uninstalled 2019; I had no other version installed, then installed 2020 from the Creative Cloud menu. Same issue: Still just a black screen with tool bar across the top. I can file>open an image from file explorer (I am using Windows 10, latest version, whatever that is), but if I click on file>new nothing happens. If I click window>workspace>reset essentials, I get a normal work space, but from here, again, I can file>open from file explorer, but I still cannot create a "new" file (file>new)! I want the app to open to the home screen like 2019 always did. I just graduated from university, graphic design and media arts, so I REALLY need this software to work!!!
If you need any further information, I'll be ready to reply.
Thanks! Looks like a great community!
PS. Just allowed new update, 21.0.3; same issue. Very frustrating.
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wiranchana_ratanasirisawad
2 Messages
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82 Points
a year ago
Photoshop 2020 doesn’t work on my macOS catalina 10.15.2
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michael_cahill_hox7p54v86hop
1 Message
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60 Points
a year ago
I have restarted PhotoShop with Command-Shift-option keys held down and checked "Use Legacy New Document Interface" in preferences. Help would be be appreciated. Thank you.
Mike
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jiffipop
1 Message
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60 Points
2 months ago
I just updated to Big Sur (big mistake) and I can't open Photoshop anymore. I get a black screen without menu bar, so I can't attempt any of the possible fixes through PS preferences.
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