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ed_rosa_b7ahzopi049tl

2 Messages

 • 

162 Points

Tue, Nov 12, 2019 7:55 PM

In progress

Photoshop 2020: Black window - Home screen and New Document dialog

upgraded to Photoshop 2020 and when opening or creating a new document it shows up as black. Just black.
If I create another layer and (for example) color it white, it's still black. If I open a picture, it's black. you get the idea.
Thankfully I still have CS5 on my machine.

Problems

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Updated 

6 months ago

250

6

Responses

Official Solution

JeffreyTranberry

Adobe Administrator

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15.1K Messages

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288.3K Points

a year ago

Thanks for reporting. We're investigating.

See this document for troubleshooting: https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

You can also workaround the issue by going to Preferences > General... and unchecking "Auto-show the Home Screen" and checking "Use Legacy New Document Interface"

Sr. Product Manager, Adobe Digital Imaging

1

cassie_atkins

1 Message

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60 Points

Hi, I seem to be unable to disable the home screen. I have updated the preferences as above several times and reinstalled and tried again and it just won't seem to work.
Hope you can help.
Thank you.

Like

6 months ago

0

rick_burress

151 Messages

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3K Points

a year ago

Restart PhotoShop with Command-Shift-option keys held down. The dialog will appear allowing you to reset prefs. Do it. You’ll be good.

2

ed_rosa_b7ahzopi049tl

2 Messages

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162 Points

Thank you! Worked like a charm!

Like

a year ago

chris_van_der_vyver

1 Message

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62 Points

Worked for me too :)

Like

10 months ago

0

ads_4ti2te3wu3k8d

1 Message

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80 Points

10 months ago

I need some help, when i go to log in to photoshop 2020, everything is black except for the top bar (File, edit etc). I am on a mac. But a weird thing also occurs, when i click to open my saved work on my desktop, it works fine. But when i don't that happens. 

4

JeffreyTranberry

Adobe Administrator

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15.1K Messages

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288.3K Points

Did you try restoring your prefs like the customer's above who said it fixed it for them? 

Sr. Product Manager, Adobe Digital Imaging

Like

9 months ago

0

jon_hilderbrand

4 Messages

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104 Points

Sorry, but I'm new to this! I am having the same problem as Ads, and yes, I have tried the fixes above. Rather than go through the whole ordeal again, may I provide a link to a separate attempt to resolve the issue? https://community.adobe.com/t5/photoshop/photoshop-2020-is-a-complete-mess/m-p/10837307#M295014
I just now uninstalled 2019; I had no other version installed, then installed 2020 from the Creative Cloud menu. Same issue: Still just a black screen with tool bar across the top. I can file>open an image from file explorer (I am using Windows 10, latest version, whatever that is), but if I click on file>new nothing happens. If I click window>workspace>reset essentials, I get a normal work space, but from here, again, I can file>open from file explorer, but I still cannot create a "new" file (file>new)! I want the app to pen to the home screen like 2019 always did. I just graduated from university, graphic design and media arts, so I REALLY need this software to work!!!
If you need any further information, I'll be ready to reply.
Thanks! Looks like a great community!

Like

9 months ago

0

JeffreyTranberry

Adobe Administrator

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15.1K Messages

 • 

288.3K Points

A workaround would be to go to Preferences > General... and enable "Use Legacy "New Document" Interface

Just to confirm, you reset your preferences?

Sr. Product Manager, Adobe Digital Imaging

Like

9 months ago

0

jon_hilderbrand

4 Messages

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104 Points

Yes, I reset preferences. No matter what I do, all I get is the black screen w/tool bar across the top. I went to Preferences>General, and checked 'Use Legacy "New Document" Interface' (also, "Auto Show the Home Screen" is checked), then clicked Reset Preferences On Quit just to be sure.  I clicked OK, clicked off Photoshop, and when I opened it back up, same black screen. When I got the black screen, I even tried windows>workspace>reset essentials so I could get the work space, then performed all the other functions "preferences>general>use legacy... and reset preferences on quit. Clicked "Exit." Then I opened Photoshop from the CC Cloud desktop...wham, black screen. Now, from this black screen, I can neither "File>Open" nor "File>New"...nothing happens. If I go to window>workspace>reset essentials (or just essentials), whereas I used to be able to at least "Open" a document, now nothing happens at all; I cannot "open" or "new".  And when I go to the preferences> general, "use legacy "new document' interface is unchecked. Photoshop just sits there; I now have 21.0.3 installed, no other version, and it's worthless. I have to install back to version 21.0 to get anything that works.

Like

9 months ago

0

jon_hilderbrand

4 Messages

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104 Points

9 months ago

This reply was created from a merged topic originally titled 2020 black screen.

Sorry, but I'm new to this! Rather than go through the whole ordeal again, may I provide a link to a separate attempt to resolve the issue? https://community.adobe.com/t5/photoshop/photoshop-2020-is-a-complete-mess/m-p/10837307#M295014
I just now uninstalled 2019; I had no other version installed, then installed 2020 from the Creative Cloud menu. Same issue: Still just a black screen with tool bar across the top. I can file>open an image from file explorer (I am using Windows 10, latest version, whatever that is), but if I click on file>new nothing happens. If I click window>workspace>reset essentials, I get a normal work space, but from here, again, I can file>open from file explorer, but I still cannot create a "new" file (file>new)! I want the app to open to the home screen like 2019 always did. I just graduated from university, graphic design and media arts, so I REALLY need this software to work!!!
If you need any further information, I'll be ready to reply.
Thanks! Looks like a great community!
PS. Just allowed new update, 21.0.3; same issue. Very frustrating.

0

0

wiranchana_ratanasirisawad

2 Messages

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82 Points

9 months ago

This reply was created from a merged topic originally titled Photoshop 2020.

Photoshop 2020 doesn’t work on my macOS catalina 10.15.2

0

0

michael_cahill_hox7p54v86hop

1 Message

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60 Points

8 months ago

I'm having a similar problem with Photoshop 2020 on a Windows 10 PC. When I open a file called map.jpg the screen is black, as in the top panel. If I minimize Photoshop and then reinstate it I can see through the window onto my desktop (bottom panel). It seems that the Photoshop window is directed towards/looking at nothing.
I have restarted PhotoShop with Command-Shift-option keys held down and checked "Use Legacy New Document Interface" in preferences. Help would be be appreciated.  Thank you.
Mike



1

0

JeffreyTranberry

Adobe Administrator

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15.1K Messages

 • 

288.3K Points

Likely a Graphics Card driver issue. Try disabling "Use Graphics Processor" and restart Photoshop. If the problem goes away try the troubleshooting steps - updating the driver is usually the answer: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#DisableGraphicsProcessor

Sr. Product Manager, Adobe Digital Imaging

Like

8 months ago

0

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