ed_rosa_b7ahzopi049tl's profile

2 Messages

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162 Points

Tue, Nov 12, 2019 7:55 PM

Photoshop 2020: Black window - Home screen and New Document dialog

upgraded to Photoshop 2020 and when opening or creating a new document it shows up as black. Just black.
If I create another layer and (for example) color it white, it's still black. If I open a picture, it's black. you get the idea.
Thankfully I still have CS5 on my machine.

Responses

Official Solution

Adobe Administrator

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15.9K Messages

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296.4K Points

2 y ago

Thanks for reporting. We're investigating.

See this document for troubleshooting: https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

You can also workaround the issue by going to Preferences > General... and unchecking "Auto-show the Home Screen" and checking "Use Legacy New Document Interface"

160 Messages

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3.1K Points

2 y ago

Restart PhotoShop with Command-Shift-option keys held down. The dialog will appear allowing you to reset prefs. Do it. You’ll be good.

1 Message

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80 Points

2 y ago

I need some help, when i go to log in to photoshop 2020, everything is black except for the top bar (File, edit etc). I am on a mac. But a weird thing also occurs, when i click to open my saved work on my desktop, it works fine. But when i don't that happens. 

4 Messages

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104 Points

2 y ago

This reply was created from a merged topic originally titled 2020 black screen.

Sorry, but I'm new to this! Rather than go through the whole ordeal again, may I provide a link to a separate attempt to resolve the issue? https://community.adobe.com/t5/photoshop/photoshop-2020-is-a-complete-mess/m-p/10837307#M295014
I just now uninstalled 2019; I had no other version installed, then installed 2020 from the Creative Cloud menu. Same issue: Still just a black screen with tool bar across the top. I can file>open an image from file explorer (I am using Windows 10, latest version, whatever that is), but if I click on file>new nothing happens. If I click window>workspace>reset essentials, I get a normal work space, but from here, again, I can file>open from file explorer, but I still cannot create a "new" file (file>new)! I want the app to open to the home screen like 2019 always did. I just graduated from university, graphic design and media arts, so I REALLY need this software to work!!!
If you need any further information, I'll be ready to reply.
Thanks! Looks like a great community!
PS. Just allowed new update, 21.0.3; same issue. Very frustrating.

2 Messages

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82 Points

2 y ago

This reply was created from a merged topic originally titled Photoshop 2020.

Photoshop 2020 doesn’t work on my macOS catalina 10.15.2

1 Message

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60 Points

1 y ago

I'm having a similar problem with Photoshop 2020 on a Windows 10 PC. When I open a file called map.jpg the screen is black, as in the top panel. If I minimize Photoshop and then reinstate it I can see through the window onto my desktop (bottom panel). It seems that the Photoshop window is directed towards/looking at nothing.
I have restarted PhotoShop with Command-Shift-option keys held down and checked "Use Legacy New Document Interface" in preferences. Help would be be appreciated.  Thank you.
Mike



1 Message

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60 Points

8 m ago

I just updated to Big Sur (big mistake) and I can't open Photoshop anymore. I get a black screen without menu bar, so I can't attempt any of the possible fixes through PS preferences.