carol_teater's profile

24 Messages

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674 Points

Sun, Oct 21, 2018 7:06 PM

Photoshop 2019: Freezing during sleep

Photoshop 2019 is freezing up when I put my computer in sleep mode. I have to kill that process and restart Ps. Rebooting seems to help for a day or so then the problem is back. I did not have this problem with 2018, nor do I have this problem with any of my other apps.

I have a 4th-gen 4.00 MHz i7, 16 GB of RAM, a 512 GB SSD (only a couple of months old), and a decent graphics card with 2 GB of RAM (Nvidia GTX 750 Ti).

Responses

Official Solution

Employee

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230 Messages

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6K Points

3 y ago

This issue should now be resolved with the 20.0.2 update that was released last night. Please let us know asap if that's not the case. Thanks.

1 Message

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80 Points

3 y ago

I have the same problem.  Runs fine but if I leave photoshop open and the computer goes to sleep, phtoshop is frozen and I need to kill the process in task manager

Adobe Administrator

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15.9K Messages

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296.4K Points

3 y ago

Sounds like you're both on Windows? Windows 10?

Employee

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230 Messages

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6K Points

3 y ago

Also what were you doing in PS before your system sleeps?

24 Messages

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674 Points

3 y ago

Jeffery, yes, Windows 10. 

Adam, um, using it? Nothing heavy duty, just drawing. Using a simple brush, in a 2000x2000 px 300 dpi document, with 16-bit color and Adobe color space.

Sorry for the delay in replying, I had not gotten any notices of replies to this thread...even though it looks like I am following it. I guess I will look in my profile to see if there is some setting to get notices.~ 

7 Messages

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254 Points

3 y ago

Yes. Same here. I have a Dell XPS 8920 desktop running Windows 10 with latest MS updates and latest update of Photoshop (20.0.0). I don't even have to load a file into PS. Just starting it without a file and leaving it running in Windows after sleep mode will crash it. BTW, I also have a PC laptop. Same version of PS and same version of Windows with latest updates. PS seems to be OK on the laptop – no sleep issues on the laptop. Go figure. I have been running PS on both systems with previous versions of PS and never saw this problem. Other than the sleep problem, PS runs without issues on both the desktop and laptop, until the desktop goes to sleep.
(Other versions of the latest Creative Cloud updated apps don't have this issue, at least the ones that I have run so far (Indesign, Illustrator, Lightroom).

Adobe Administrator

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15.9K Messages

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296.4K Points

3 y ago

Are you guys connected to any external drives, network drives or servers when this happens?

23 Messages

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920 Points

3 y ago

Hi, same problem here. I'm also on Win10. I have 2 external drives and 1 network drive connected.

24 Messages

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674 Points

3 y ago

So, at someone's suggestion, I uninstalled and reinstalled Ps, same result. Totally consistent. Not renewing my Photo Plan.

Adobe Administrator

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15.9K Messages

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296.4K Points

3 y ago

As an experiment, could you unmount the external drives and network volumes and let Photoshop sleep. Do you still experience the freeze?

1 Message

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60 Points

3 y ago

Hi,
same as Jeffrey all the way. I hope it will get fixed soon.

24 Messages

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674 Points

3 y ago

So, the consensus on a photo gear site is that the problem is my system, not Ps. Mostly they say my graphics card is too old; it came out in 2013 (Nvidia GTX 760 Ti). And in fact, Adobe says the system requirements are a graphics card of 2014 or newer. 

One suggestion was to update the driver to my graphics card, which I did. Rebooted, Ps worked fine, recognized the graphics card, and the Performance aspects were engage. Survived a couple of sleep modes, then was locked this morning when I woke my computer.

I killed it, and tried to reopen it, and it crashed. Opened it again, and got an error saying it could not recognize my graphics card or something, and that it would not have the performance options enabled. This was new, I had not seen this before. Unfortunately, when it was crashing previously I did not look at the Performance settings, so I don't know if this was happening before or not.

In the end, I guess it is my system that is the problem. OTOH, I am not having a problem with any other programs, and did not have this problem with Ps 2018. I guess my computer is now too obsolete to run Ps. I had been thinking of upgrading my graphics card anyhow, but really, my whole system is effectively 5 years old, and probably not worth sticking in a new graphics card. So my conclusion is that I can no longer run Ps and may as well drop the Photo Plan. 

I hope this is helpful to a least some of the other people with this issue, but it sounds like external storage might be the problem for some of them. Good luck! :)

Carol :)

2 Messages

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98 Points

3 y ago

Same problem.

i7, 16Gb RAM, HD 256Gb m.2 
Nvidia GTX 960 (3 years old)
Windows 10 (update october 2018)





25 Messages

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764 Points

3 y ago

Do you still experience the freeze after you turn off "Automatically Save Recovery Information Every:" in Edit > Preferences > File Handling?

24 Messages

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674 Points

3 y ago

So, installed 20.0.1, and YAYS, did not freeze during sleep. I thought I was golden. Then I re-enabled a couple of things I had been asked to disable, first Recovery. Still worked fine. Then I tried to reenable graphic acceleration, and my graphics card was not recognized. I rebooted, and then it worked fine.

I put my computer to sleep today, and Ps was still working when I woke it tonight, and it still recognized my card. It usually takes a couple of days for things to go bad, so too early to tell.My guess is that it is going to go bad again, though.

I think the whole issue is that my graphics card is too old for Ps 2019. I think Ps is only going to run well on current gear, and that it has moved on past my system.

I had planned to upgrade my graphics card in the spring, then perhaps my MB and CPU the next, but this whole thing has me wondering if that is a good idea, that perhaps I should replace my whole system. Although I only built it four years ago, I used trailing edge components to save money, so really everything is five years old model-wise.

I cannot really spent $1500-2000 on a new system right now, so I think the solution is to not renew my Photo Plan next week, and boot the Adobe apps. Although an MMORPG I do (Second Life) can be pretty laggy at times, mostly my system serves me well, and I can live without Ps. I will miss it in some ways, but I don't need something I can't use, and I don't want to commit to a whole year when it will be months or years that I will even be able to use it.

Good luck to everyone else!

Carol :)