carol_teater's profile

24 Messages

 • 

674 Points

Sun, Oct 21, 2018 7:06 PM

Photoshop 2019: Freezing during sleep

Photoshop 2019 is freezing up when I put my computer in sleep mode. I have to kill that process and restart Ps. Rebooting seems to help for a day or so then the problem is back. I did not have this problem with 2018, nor do I have this problem with any of my other apps.

I have a 4th-gen 4.00 MHz i7, 16 GB of RAM, a 512 GB SSD (only a couple of months old), and a decent graphics card with 2 GB of RAM (Nvidia GTX 750 Ti).

Responses

Official Solution

Employee

 • 

229 Messages

 • 

6K Points

2 y ago

This issue should now be resolved with the 20.0.2 update that was released last night. Please let us know asap if that's not the case. Thanks.

2 Messages

 • 

92 Points

I can confirm that the upgrade pushed today fixed the "Freeze After PC Goes To Sleep" issue.  Had PS open with project open, went out to run some errands, came back after a couple of hours, and was able to go right into PS and continue my work.  Thank you for the update, and for the announcement, I appreciate this kind of support.  HW is new Dell Alienware I-7 with nVidia Card 11GB Gram 16GB Ram SSD 

10 Messages

 • 

190 Points

Still freezing windows 10.   I am three updates behind on windows 7 with externals hooked up and never have an issue.   Does not matter if externals are on or off Windows 10 constantly freezes and has to be killed off or there are times I have to do a hard reboot (power off) to get my system back and PS back.   
I am beyond frustrated with Adobe right now.  We all pay for this service and I can't believe that this bug hasn't been straighten out in previous months of reporting this.  I am not going to go into my registry again (tried that method) tried hibernate and wake tools no resolve.   In fact Abode was in my system trying to fix this in October with the update and crashed my system which I had to reload and a HUGE inconvenience AND never heard back from them after numerous emails for support.   I don't know what is going on this past year with the updates but I am having to roll back my Windows 10 I can't keep losing work time by reloading / reinstalling and freeze times down.    

1 Message

 • 

106 Points

The problem is fixed for me. (Thank goodness!) Since the upgrade, I've been through about a half dozen sleep-wake cycles without any freezing. Finally can use Photoshop again!

Champion

 • 

2.4K Messages

 • 

38.6K Points

CindyMember: "Still freezing windows 10.   I am three updates behind on windows 7 with externals hooked up and never have an issue."

What Windows 10 Version and Build do you have installed? Settings> System> About> Windows Specifications.

10 Messages

 • 

190 Points

Windows 10 Pro 
Version 1803
Installed on 09 30 2018
OS build 17134.471

Champion

 • 

2.4K Messages

 • 

38.6K Points

Please check PS 2019 Help> System info and copy and paste the first line into a reply here as below:

Adobe Photoshop Version: 20.0.2 20181219.r.30 2018/12/19: 1202136  x64
Try changing your sleep settings to use Hybrid Sleep as below and see if that resolves the freeze issue on wake.


10 Messages

 • 

190 Points

I have done all of the above on the 2019 update with no resolve.   I am going to update my Windows 10 system this evening (with this new update) and see what happens with a couple of documents open and layers open and see what happens.   It just seems like a 60/40 gamble from reading this thread.  Hence my hesitation to do so.    I will update you first thing tomorrow morning.  THANK YOU

10 Messages

 • 

190 Points

Went through reboots and a sleep and a wake up with 10 files and layers open no problems this morning. In fact when I rebooted and loaded it those times it was lightening fast loading compared to what PS used to load. I have to work with the liquify and the healing tool today to see if those are fixed also. All in all so far so good.

1 Message

 • 

80 Points

2 y ago

I have the same problem.  Runs fine but if I leave photoshop open and the computer goes to sleep, phtoshop is frozen and I need to kill the process in task manager

7 Messages

 • 

254 Points

Yes. Same here. I have a Dell XPS 8920 desktop running Windows 10 with latest MS updates and latest update of Photoshop (20.0.0). I don't even have to load a file into PS. Just starting it without a file and leaving in running in Windows after sleep mode will crash it. BTW, I also have a PC laptop. Same version of PS and same version of Windows with latest updates. PS seems to be OK on the laptop. Go figure. I have been running PS on both systems with previous versions of PS and never saw this problem. Other than the sleep problem, PS runs without issues on the desktop and laptop, until the desktop goes to sleep.

Adobe Administrator

 • 

15.9K Messages

 • 

295.3K Points

2 y ago

Sounds like you're both on Windows? Windows 10?

Sr. Product Manager, Adobe Digital Imaging

Employee

 • 

229 Messages

 • 

6K Points

2 y ago

Also what were you doing in PS before your system sleeps?

24 Messages

 • 

674 Points

2 y ago

Jeffery, yes, Windows 10. 

Adam, um, using it? Nothing heavy duty, just drawing. Using a simple brush, in a 2000x2000 px 300 dpi document, with 16-bit color and Adobe color space.

Sorry for the delay in replying, I had not gotten any notices of replies to this thread...even though it looks like I am following it. I guess I will look in my profile to see if there is some setting to get notices.~ 

9 Messages

 • 

172 Points

My dear, ive solved my problem which you have the same. If you are still running the adobe subscription Try the following things, some may seem silly but surprisingly might work for you:

Make sure your windows is running smoothly (If you have different errors on different operations) , Make a fresh install of Win 10 " Win Version doesn't matter"

1) Un-install the GPU driver first and install the latest from the manufacture website and not from windows driver manager.  Check if this helps

" Note: The Hibernation by default is disabled in my case "

2) Rare but is a possibility : RAM defect, one or more sticks may have some errors which may not show any sign of abnormality in most operations but its what is causing the P.S after sleep to freeze

External hard drives or even NAS storage won't cause this kind of issues at all.

I'm betting that P.S in the latest versions have different way of communicating with the GPU and since we rarely give a damn care or perhaps remember to update our drivers is what showed and brought up the issue up :)



my bet is on either the GPU Driver update or windows registry is messed up. RAM is the last thing can be faulty.

Hope this help my dear and if yes please do let me know  

7 Messages

 • 

254 Points

2 y ago

Yes. Same here. I have a Dell XPS 8920 desktop running Windows 10 with latest MS updates and latest update of Photoshop (20.0.0). I don't even have to load a file into PS. Just starting it without a file and leaving it running in Windows after sleep mode will crash it. BTW, I also have a PC laptop. Same version of PS and same version of Windows with latest updates. PS seems to be OK on the laptop – no sleep issues on the laptop. Go figure. I have been running PS on both systems with previous versions of PS and never saw this problem. Other than the sleep problem, PS runs without issues on both the desktop and laptop, until the desktop goes to sleep.
(Other versions of the latest Creative Cloud updated apps don't have this issue, at least the ones that I have run so far (Indesign, Illustrator, Lightroom).

Adobe Administrator

 • 

15.9K Messages

 • 

295.3K Points

Do you get a the Submit a Crash Report dialog? or is it frozen?

Sr. Product Manager, Adobe Digital Imaging

24 Messages

 • 

674 Points

Mine is completely frozen, I have to kill that process. Posting here was the closest thing I was able to find to filing a bug report or crash report.

7 Messages

 • 

254 Points

No crash report. It just freezes, as Carol notes. This does not happen on my laptop. Only my desktop system. Same version of PS and same version/build of MS Windows 10. Oh, BTW, I just received an Adobe update to PS, version 20.0.1. I thought maybe they fixed this in that version. Nope. Still freezes after sleep. Works fine until then. I have looked for ways to notify Adobe of this problem. I'm not sure they are even aware of it. :-(

Adobe Administrator

 • 

15.9K Messages

 • 

295.3K Points

2 y ago

Are you guys connected to any external drives, network drives or servers when this happens?

Sr. Product Manager, Adobe Digital Imaging

24 Messages

 • 

674 Points

I have an external hard drive connected for local backups, and use OneDrive for continuous syncing.

7 Messages

 • 

254 Points

Yes, I have an external hard drive connected to the desktop. Note that the latest versions of other CC products don't have this problem. Only Photoshop 20.0.1. Previous versions of PS before the 2019 version did not have this problem, either.

23 Messages

 • 

920 Points

2 y ago

Hi, same problem here. I'm also on Win10. I have 2 external drives and 1 network drive connected.

24 Messages

 • 

674 Points

2 y ago

So, at someone's suggestion, I uninstalled and reinstalled Ps, same result. Totally consistent. Not renewing my Photo Plan.

Adobe Administrator

 • 

15.9K Messages

 • 

295.3K Points

2 y ago

As an experiment, could you unmount the external drives and network volumes and let Photoshop sleep. Do you still experience the freeze?

Sr. Product Manager, Adobe Digital Imaging

24 Messages

 • 

674 Points

Sure, I will unmount and even unplug my external drive tonight before I put my computer to sleep and see what happens. Will let you know tomorrow.

24 Messages

 • 

674 Points

Completely removed external drive, Ps still locked up, had to kill with Task Manager.

1 Message

 • 

60 Points

2 y ago

Hi,
same as Jeffrey all the way. I hope it will get fixed soon.

24 Messages

 • 

674 Points

2 y ago

So, the consensus on a photo gear site is that the problem is my system, not Ps. Mostly they say my graphics card is too old; it came out in 2013 (Nvidia GTX 760 Ti). And in fact, Adobe says the system requirements are a graphics card of 2014 or newer. 

One suggestion was to update the driver to my graphics card, which I did. Rebooted, Ps worked fine, recognized the graphics card, and the Performance aspects were engage. Survived a couple of sleep modes, then was locked this morning when I woke my computer.

I killed it, and tried to reopen it, and it crashed. Opened it again, and got an error saying it could not recognize my graphics card or something, and that it would not have the performance options enabled. This was new, I had not seen this before. Unfortunately, when it was crashing previously I did not look at the Performance settings, so I don't know if this was happening before or not.

In the end, I guess it is my system that is the problem. OTOH, I am not having a problem with any other programs, and did not have this problem with Ps 2018. I guess my computer is now too obsolete to run Ps. I had been thinking of upgrading my graphics card anyhow, but really, my whole system is effectively 5 years old, and probably not worth sticking in a new graphics card. So my conclusion is that I can no longer run Ps and may as well drop the Photo Plan. 

I hope this is helpful to a least some of the other people with this issue, but it sounds like external storage might be the problem for some of them. Good luck! :)

Carol :)

2 Messages

 • 

110 Points

Don't buy the crap that it's your system's fault! If Windows 10 can run on it, so should Photoshop!

4 Messages

 • 

120 Points

I agree completely.

24 Messages

 • 

674 Points

I posted about it on DPR, and as with any problem anyone has with equipment, I was immediately told the problem was with me (in this case, my system), not the product favored by the fanboys in the forum (in this case Ps), lol. In spite of, like other people are saying, 1) I was not having problems with 2018 Ps, and 2) not having problems with anything else. It eventually moved to my system being old and out of date so my fault. :)

2 Messages

 • 

70 Points

Nah, I've got a beefy computer but PS freezes after long sleep too. Specs of a computer do not matter. It is somewhere else. May be It's Windows 10 N Pro problem or some component of it.

2 Messages

 • 

70 Points

Did you tried to install old version?

2 Messages

 • 

98 Points

2 y ago

Same problem.

i7, 16Gb RAM, HD 256Gb m.2 
Nvidia GTX 960 (3 years old)
Windows 10 (update october 2018)





25 Messages

 • 

764 Points

2 y ago

Do you still experience the freeze after you turn off "Automatically Save Recovery Information Every:" in Edit > Preferences > File Handling?

24 Messages

 • 

674 Points

I dunno, will try that. Not really something I want to disable, though.

25 Messages

 • 

764 Points

Have you changed Windows Power Option? Or is it unchanged and set to default (i.e. Turn off the display=10 minutes, Put the computer to sleep=30 minutes)? 

24 Messages

 • 

674 Points

Screen turns off after 30 minutes, computer sleeps after 2 hours. However, I put my computer to sleep manually and power off my monitor when I go to bed, wake it in the mornings, then sleep manually/turn off monitor before I leave for the day.

24 Messages

 • 

674 Points

Nope, still locked up. The only thing I have found that works is to reboot, then Ps doesn't lock up for the next day or so.

25 Messages

 • 

764 Points

I was hoping this would solve the problem as I read a similar thread in Japanese forum and turning off auto save solved the problem for the user. Does CC2018 run on the exact same Windows 10 machine and not have this problem?

Adobe Administrator

 • 

15.9K Messages

 • 

295.3K Points

Carol, have you tried updating to 20.0.1 that was released last night?

Sr. Product Manager, Adobe Digital Imaging

24 Messages

 • 

674 Points

Yuko, 2018 had been running fine. The problems really started with 2019. However, I will have to say I had a couple of crashes when opening 2018 in the day or so before I installed 2019.

Jeffery, I did not realize there was an update. That was kind of what I have been waiting for, was hoping the first point release might help. I oddly have not seen notifications pop up tonight. I will install and try it, thanks! :)

2 Messages

 • 

98 Points

Installed the 20.0.1 version and same problem. :(

I go back to 2018 version

24 Messages

 • 

674 Points

2 y ago

So, installed 20.0.1, and YAYS, did not freeze during sleep. I thought I was golden. Then I re-enabled a couple of things I had been asked to disable, first Recovery. Still worked fine. Then I tried to reenable graphic acceleration, and my graphics card was not recognized. I rebooted, and then it worked fine.

I put my computer to sleep today, and Ps was still working when I woke it tonight, and it still recognized my card. It usually takes a couple of days for things to go bad, so too early to tell.My guess is that it is going to go bad again, though.

I think the whole issue is that my graphics card is too old for Ps 2019. I think Ps is only going to run well on current gear, and that it has moved on past my system.

I had planned to upgrade my graphics card in the spring, then perhaps my MB and CPU the next, but this whole thing has me wondering if that is a good idea, that perhaps I should replace my whole system. Although I only built it four years ago, I used trailing edge components to save money, so really everything is five years old model-wise.

I cannot really spent $1500-2000 on a new system right now, so I think the solution is to not renew my Photo Plan next week, and boot the Adobe apps. Although an MMORPG I do (Second Life) can be pretty laggy at times, mostly my system serves me well, and I can live without Ps. I will miss it in some ways, but I don't need something I can't use, and I don't want to commit to a whole year when it will be months or years that I will even be able to use it.

Good luck to everyone else!

Carol :)