bogdan_dragomir_7cn7wpr93gyne's profile

5 Messages

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164 Points

Wed, Oct 24, 2018 7:55 AM

Photoshop 2019: Crash when try to Print

When I try to print this PSD file (https://we.tl/t-4KHDLIAIYo) the Photoshop is crashing without any error displayed. I am on Windows 10.and just upgraded Photoshop a few days ago.
Please check.

Thank you,
Bogdan

Responses

3 Messages

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102 Points

3 y ago

Same thing here, but for any file, on both PS CC 2019 and PS CC 2018.
Ctrl+P or File>Print = PS hangs with no message and has to be closed by task manager.

1 Message

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80 Points

3 y ago

Having the same problem.  When I attempt to print the program simply shuts down.  Adobe, fix it.

Adobe Administrator

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15.9K Messages

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296.4K Points

3 y ago

If you hold down the spacebar when you select File > Print... does it work correctly?

5 Messages

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182 Points

3 y ago

Same problem. Have not been able to print from Photoshop CC for some time. Tried spacebar, tried rolling back a version, no luck. If I try to Print any file, Photoshop CC crashes (Adobe Photoshop CC 2019 has stopped working).

1 Message

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80 Points

3 y ago

I am having this same issue. I've tried previous versions of Photoshop and nothing has worked. I thought it might have been an issue with my computer so I went and bought a new laptop since my other one was so old and it is doing it on the brand new one too.

12 Messages

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228 Points

2 y ago

Hi Mandy,

I bearly believe that this problem isn't in your computer since more people have the same problem and the others softwares probably work well when you try to print.

For some reason this problem only occur on Adobe Apps and looks like they don't care too much about their customers problems. Like I said to Erica above, I'm migratin to ON1 Photo Raw and recommend to you do the same, if is possible to you. The support is better and as well the price.

1 Message

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80 Points

2 y ago

Same problem here. Please FIX IT!!!

Adobe Administrator

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15.9K Messages

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296.4K Points

2 y ago

If you hold down the spacebar when you select File > Print... does it work correctly?

Photoshop is unique from other applications in that it stores print settings from the driver in the file.

If the driver settings are conflicting with a newer driver or printer (crashing the driver and taking Photoshop down with it), holding down the spacebar when you print flushes out the old settings and grabs new settings.

5 Messages

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182 Points

2 y ago

Nope, crashes.

12 Messages

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228 Points

2 y ago

The problem continues here, too.

1 Message

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102 Points

2 y ago

photoshop is the only app that  won't print to my hp, it been working seamlessly until my last upgrade. 20.0.4. deadline and i am feeling screwed over my adobe.

crashes when i press print,.


1 Message

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60 Points

2 y ago

This has happened to me a few times, always after some sort of printer crash or power outage, always whatever file was open at the time. The ONLY thing that works for me to fix it is making a new file with the same specs as the old one, save it with a new name, and then go back to the one that crashes and duplicate the layers into the new file and save. No problems after that.

12 Messages

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228 Points

2 y ago

I try It here, but no sucessuful. Thanks for share

1 Message

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60 Points

2 y ago

I was having the same problem. I reset all preferences and warning dialogs (screenshot attached) and the problem is now resolved. It happens due to a corrupt preference file. 

5 Messages

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124 Points

2 y ago

This is NOT a **SOLUTION!**

Resetting Preferences means having to reboot Photoshop and having to redo all of your personal Preferences settings EVERY TIME, as well as reloading all Presets. If this is the best they can come up with then I'll uninstall this garbage.

Funnily enough, my old version of CS5 not only runs 10x quicker and rarely crashes, it also remembers all document print settings and never crashes when opening the Print dialogue.

I had hoped the December 2019 update would have addressed this problem but Adobe continue to ignore it, as they have done for years. Please us some of your vast profits to employ PROPER PROGRAMMERS. You may find a few at your local primary school.