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Adobe Photoshop Family

3 Messages

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90 Points

Fri, Jan 4, 2019 1:52 PM

Solved

Photoshop 2019: Blank Progress Dialog Box Won't Go Away

I've been running into an issue with a progress dialog box coming up after I've woken up my computer from being asleep. I left Photoshop open and now I have a blank dialog with Progress as the name that doesn't have Ok/Cancel and I can't X out of it.



Photoshop still has full functionality. It's just annoying to have a dialog box in the way. I close out Photoshop and restart it and it works fine.

I'm using Photoshop CC 20.0.1

Responses

Adobe Administrator

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15.8K Messages

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295K Points

2 years ago

I've not seen this behavior. Looks like the licensing dialog. I'm not seeing an active membership under the email address you've used to post here. Might be part of the problem.

Sr. Product Manager, Adobe Digital Imaging

184 Messages

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3.9K Points

2 years ago

not sure what Ps thinks its doing.  What platform and OS version?  (Mac/Win?)

3 Messages

 • 

90 Points

2 years ago

I'm currently subscribed to the Creative Cloud All Apps plan with this email. I just signed into Adobe and getsatisfation.com to make sure it's the correct email.

I have a MSI Workstation laptop running Windows 10. 

I haven't seen this issue since I posted this initially but I've also been closing Photoshop when I put my laptop to sleep.

Hope this helps!

Adobe Administrator

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15.8K Messages

 • 

295K Points

2 years ago

OK. Let us know if you hit this again.

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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122 Points

2 years ago

I just got this weird bug again. I woke up my computer - I had left Photoshop open - and went about answering some emails and when I re-opened Photoshop the dialog box was there.

I was able to clear my recent files to get a screenshot. I'm able to use the program like it's not there. Other dialog boxes and full screen edits like masking and field blurs.