Exoskeleton1994's profile

26 Messages

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240 Points

Mon, Dec 2, 2019 8:35 AM

Photoshop 2019 and later: Art Pen shows no rotation cursor

Hi everyone

I recently purchased a brand new Imac(OS Mojave 10.14.6) to replace my previous one which died after 7 years of good labor.
As a professional illustrator I use a Cintiq DTk-2100 (21 UX) daily and/or an Intuos PTK-840 with an Art Pen. This combination worked perfectly fine with my previous computer but now I have a very annoying issue : the Art Pen doesn't show the barrell rotation of my brush although the tool perfectly rotates which makes the pen quite... useless !
Here's a video of what I'm talking about :  https://www.youtube.com/watch?v=veG_mxhZq5w&feature=youtu.be

- I noticed that the problem has started with the latest verions of PS from CC2019 whereas CC2017 and CC2018 support barrel rotation.
- Of course, I tried desinstalling/reinstalling drivers, older drivers, I activated all the authorizations of the system preferencies, tried with a new admnistrator account etc etc ... nothing changed.
- I spent almost 4 hours online with a tech form Adobe who took control of my computer but didn't manage to fix it.
- The Wacom European support center did not either
- I tested Corel Paint and the barrell rotation is ok.

It's safe to say that this whole thing has took me a loooot of time and is a really pin in the ass.
Am I the only one using an Art Pen with a Mac ??

There's also something weird, the Wacom Desktop Center has never recognized my devices although I perfectly can use and set them.

If a genius is around and find a solution, I'll be forever grateful !
Thanks a lot

Responses

2K Messages

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35K Points

2 y ago

I apologize for not being a genius and I don't use a Cintiq. I'm not a traditional painter. I simply use brushes all the time. Rotation appears to be working here on my old Mac with Mojave.

I've tried a few brushes, including a couple bristle brushes, changing something obvious and then simply rotating the barrel of my now old Art Pen with my now ancient Intuos 4. (When is Wacom going to upgrade their Pro line?(sigh). All changed even when nothing else was set to make a change in the brush.

So there's something going on, but I can't imagine what. I trust with all of this, they've had you reset the brushes, ditch old preferences? It's only barrel rotation? Every other Wacom setting works fine? So very strange.

Oh wait. You're saying it's just the cursor doesn't rotate but the results do? Told you I'm no genius.<G> If that's the case, I can confirm. The rotation only shows in the brush tip when I lift the brush, and then it reflect it. But not while I'm actively rotating and keeping the pen down to draw. Then it maintains its rotation. I have to know by feel that it should apply rotation. Is that the issue?

Adobe Administrator

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15.9K Messages

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296.4K Points

2 y ago

Hi Julian, I am told the cursor never live rotated while painting - even in 2017 and 2018. Are you sure it was rotating while painting?