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Adobe Photoshop Family

3 Messages

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114 Points

Fri, Jan 12, 2018 9:21 AM

Solved

Photoshop 2018: Can't reopen pdf files since updating

Can't reopen Photoshop pdf files since updating to PS CC 2018. I can reopen old pdf files but when I save them, somehow photoshop can't reopen them 'because of a program error'. Can somebody help?

I'm running on OSX High Sierra

Responses

Official Solution

Adobe Administrator

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746 Messages

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16.5K Points

3 years ago

Hi All,

This issue should be resolved in the release of Photoshop that just went live, 19.1. Please open your Creative Cloud desktop app, update Photoshop and try it out!

Thank you,
Hannah

Adobe Blog: Selections Improvements, Advanced Support for Windows High-Density Monitors and More

What's new: https://helpx.adobe.com/photoshop/using/whats-new.html
What's fixed: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Instructions for updating: https://helpx.adobe.com/creative-cloud/help/update-app.html

1 Message

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60 Points

I believe Photoshop elements 2018 has the same (or very similar) issue. Please see this thread: https://forums.adobe.com/message/10136418#10136418

Adobe Administrator

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15.4K Messages

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291.4K Points

3 years ago

First, try restoring Photoshop's preferences. https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences

If you're still having trouble, could you post an example PDF file you're having trouble with?

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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114 Points

Hi Jeffrey. I've run some tests, and can't locate the error
Here's a screenshot, can't post pdf's here



When do you expect to release the update?
Thank you Carmen

Adobe Administrator

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15.4K Messages

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291.4K Points

3 years ago

It looks like there's a known issue with certain layered documents saved as PDFs (with Preserve Photoshop Editing Capabilities) cause a program error when opened.opening images that include Photoshop Editing. We'll be releasing an update to address this issue.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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114 Points

Hi Jeffrey. When do you expect the release of the update to address this issue? I've now become aware of that the pdf's that are reopenable lacks the path line and looks like a single image. It's really a problem!

Adobe Administrator

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15.4K Messages

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291.4K Points

I can't give an exact date but it should be days, not weeks.

Workarounds:
- Don't use a system that has APFS as the start up volume
- Don't use the "preserve edit-ability" option when saving a PDF and be careful to save a PSD version of the document to allow re-edits

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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82 Points

3 years ago

This reply was created from a merged topic originally titled "Could not complete your request because of programme error".

Hello,

This appears when trying to open pdf's I was previously working on last week. I have updated Photoshop and I am able to save and open new files however I still cannot open these particular pdf's I was working on and have no idea why. 

This is the last few lines of my error log,
2018:01:01 18:32:10 : /Users/esbuilder/Jenkins/PS/PS19/Mac_Release/20171103.r.190/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed 

Please help