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4 Messages

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114 Points

Wed, Aug 8, 2018 1:41 PM

Solved

Photoshop 2018: Can't open Tiff files

I can't open Tiff files in Photoshop CC 2018, I get error message "Could not complete your request as it is not the right kind of document". I am editing the images for a friend and they don't want to convert them to jpg. Please can anyone help with a solution.
Thank you.

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Official Solution

Adobe Administrator

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10 months ago

This issue should be addressed by the 21.1.1 update. Let us know if you're still having trouble.

Sr. Product Manager, Adobe Digital Imaging

10 Messages

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150 Points

Jeff....I am having this same problem with paperstream capture generated tif files, but not all of them. After a great deal of experimentation it appears that if they are saved in tif and have any compression at all PS won't open them, gives me that error code. If I take that tif file and resave it in paint as another tif it then will open in PS. What is going on here? I have more details but let's start here....I've spent a LOT of hours sorting this out and talking with Fujitsu about this. Every other windows software like paint, photos, snip and sketch will open it. What's interesting is that GIMP gives me error codes as well and paralells what I experience with PS and PSE ( same exact thing). Thanks,  Greg

(edited)

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It appears PaperStream Capture uses JPEG compression type with TIFF format. This means your TIFF files will be 8 bit lossy compression. For the widest dynamic range you should be using 16 bit TIFF files or simply create 8 bit JPEGs.

 

https://www.fujitsu.com/global/support/products/computing/peripheral/scanners/fi/faq/psc-specification005.html

 

(edited)

10 Messages

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150 Points

Hi Todd...

I absolutely agree with you. BUT, in Tiff format under certain settings it gives me the option of "No Compression" but when I use the function wherein I scan photos in color on the front and B/W on the back to see faded writing it removes the option of zero compression, and then from what I've gleaned online it defaults to what you're saying. 

The difficult part is when I scan with no compression the scan will open in Photoshoot or Gimp. As soon as I do the above scanning method of both styles it will not open in PS. BUT, if I take that same file in Paint and immediately save it as a .tiff it will then open PS. That leads me to believe it's a Paperstream conflict or some issue between application and the driver which I don't understand. I was on the phone with product support for an hour, he was puzzled as well. In the supporting help columns it shows 2 different versions of what settings are possible. Listen, thanks for taking the time to help me sort this out. I have to find a solution to this or this is a going to be a long slug......Cheers amigo!!    Greg

 

(BTW....I aplogize for repeating myself, I thought this was coming from Amazon. I do want lossless as these are family pics back a couple generations. Any suggestions I would be grateful to hear Todd.)

(edited)

Champion

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I was on the phone with product support for an hour, he was puzzled as well.

If Fujitsu can't figure it out I doubt I can. What model scanner are you using?

 

Another option is to purchase Vuescan if it supports your scanner model.

 

https://www.hamrick.com/vuescan/fujitsu.html#scanner-drivers

 

Two versions are available:

https://www.hamrick.com/purchase-vuescan.html

 

I use Vuescan with an old Microtek scanner and it works quite well. The developer Ed Hamrck provides very good tech support.

10 Messages

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150 Points

Hi Todd....

I have a copy of Vuescan, that is today's research project but it appears that it only scans at 300dpi according to what I've read. But, I find that hard to believe.

 

I have a FI-7160 I am dealing with in this case, doing photos. Here is what is strange about the Paperstream Capture and IP driver. I'll try to be clear.

In the driver is a feature to set wherein you can scan both sides of a document in different profiles. It is accessed by going to feeder, selecting "both sides" then going above to the small gear icon and setting to "use separate settings for front and back side". I am using color on the front and B/W on the back to bring out faded notes.

The issue of "compression selection " comes in when in that mode and only that mode. Single settings allow me to select "no compression". 

In the explanation you sent me the link stating the "administrator" connection was really helpful. 

I am still in touch with this support person via email as we attempt to maybe get the engineers to resolve this, UNLESS.....there is a legitimate reason like a conflict between profiles when using this feature.

 

You have really helped me to affirm my suspicions of what is going on here with this software and it isn't an issue with Photoshop or Gimp.

 

have a great week....and anyone else reading this like Jeff feel free to chime in here...     Greg

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I am using color on the front and B/W on the back to bring out faded notes.

You'll actually get better scan results using Color mode for both sides, which as you say has no issues. This allows you to use the separate RGB channel data inside PS to reduce the notes fading. You can then convert to grayscale inside PS if you want it B&W.

 

https://scanspeeder.com/blog/articleid/43/scan-black-and-white-photos-in-color

 

I have a copy of Vuescan, that is today's research project but it appears that it only scans at 300dpi according to what I've read. But, I find that hard to believe.

If you can't find a solution send a message to Ed Hamrick. He's usually very helpful. Keep in mind you'll also want to use Vuescan in RGB Color mode on both sides of the duplex operation.

 

https://www.hamrick.com/problem-report.html

 

10 Messages

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150 Points

Thanks again Todd, I have my research to do today so it seems. 

I did do a check yesterday and the Pstream software is indeed reducing the file size by a significant amount, therefore the quality. 

Since I'm new to all this photography concepts just knowing WHAT to get educated on plus the scanner and software details gets daunting I have to admit. I did some research on RGB last evening and will read your links today. I also fiddled with PaperPort  as well. 

Thanks again, I appreciate your time and contributions.

 

Greg

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Your scanner has 600 dpi optical resolution. You should be able to output a 16 bit TIFF file with 600 ppi resolution using color mode and no compression settings for both sides.

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150 Points

That's what I'm shooting for now. I spent part of the day learning about Adobe RBG vs sRBG because of you mentioning that. I also did a test batch on sRBG and it is going in the right direction Todd. I will go further with the RBG format and see if i can get similar results. 

Something I am also puzled about with PStream is what/how to use Meta-Data to leave comments about the photos for later generations. Since I don't quite understand how M-D fits into the scheme of things I'm not sure where to ferret out info. The "help" columns are very scant and it appears they assume someone reading it knows far more than I do. I also have been reading Dummies books today about these topics.....my brain is starting to hurt!!  LOL     

 

Cheers All 

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Adobe RGB color profile has a wider gamut (more colors) than sRGB and should be used for your scan capture and for working in PS. For posting to the Web or sharing the processed image files should be exported to sRGB color profile.

 

Concerning adding metadata you can use Adobe Bridge, Lightroom Classic, or Lightroom Desktop (Cloud version). A good book on the subject is The DAM Book 3.0 by Peter Krogh, but you'll need to decide what application you want to use for adding metadata. What applications and workflow are you using now?

 

http://thedambook.com/the-dam-book/

 

10 Messages

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150 Points

Hi Todd & the lurkers out there...

First, I want to say that I appreciate this back and forth and am highly cognizant of how these things generally turn out, as the questions become more specific and cumbersome. I am looking for "overview" and consider it my responsibility to sort it out. The things I am having issues with is simple conceptual application of these features. In the case of Metadata and PSC (as an example) I glean that there "may" be more to this in the Pro version but what? Who knows?

 Having said that:

 

1.) Because of your "RBG" comment I watched several Youtube vids and read a lot on sRBG and Adobe RBG. I have a good handle on that now and why they are used as such.

2.) The metadata concept: I also watched a lot of vids and read last night about the concept and have a pretty good grasp of what it does and the various types such as 'descriptive'. What I don't understand or am missing is the next step in how to apply that. I am ordering the book after I'm done here. Gracias

3.) So, "what application I will use for Metadata"? I am currently using the Paperstream IP and Capture and if that will work somehow I'll use it. I have read and reread the help columns in that software and it's too vague to a novice without experience in the concept. I also have been reading Dummies books on Photoshop and Elements as well as "The Bible" on Vuescan. I visited the link you sent at the ScanSpeeder site but I just can't connect the dots. i suspected Photoshop would have this feature and it's on my list today. If I can enter descriptive text as I scan these photos it would save a LOT of time. Am I making sense Todd?

3.) "Workflow"....I will plead ignorance on what you are looking for exactly. I can tell you that I have a new FI-7160 and a new Epson V600 and have copies of ALL the help columns easily referenced. I will save us both some time and answer the workflow question when I get a better idea of what you are after. 

4.) I'm off to Amazon to get the book. 

 

If admin considers this to be getting cumbersome please say so. 

BTW....Fujitsu REALLY needs to get more supporting data out there about this stuff. I have an IX500, IX100 and the 7160. I like their products but the support is weak for guys like me who want to learn. I digitize all my books and now this stuff as well as music. As a boat liveaboard it has set me free having personal libraries that can be transported in an EHD.

 

Thanks again.....I look forward to your reply(s) and anyone who wants to chime in.

 

Greg 

(edited)

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3.) "Workflow"....I will plead ignorance on what you are looking for exactly. I will save us both some time and answer the workflow question when I get a better idea of what you are after.

What I'm looking for is all of the apps and steps you currently use for scan capture, Image Editing (cropping, tone and color adjustments), and adding metadata such as keywords, and other descriptive IPTC and EXIF metadata. This should include a DAM (digital asset management) app for cataloging and organizing your scan files by project. You should be using one or more of the below apps for this purpose. I suggest you post this same question in the Adobe forum for the below app you want to use since we are going off topic. The below links will take you to the Help content for each app for more information. Copy & Paste a link to the post and I'll follow you there.

 

e Adobe Bridge, Lightroom Classic, or Lightroom Desktop (Cloud version)

10 Messages

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150 Points

I agree with this getting off topic, this will be about the end.

 

Since I last wrote I watched a number of videos by Peter Krogh and have gained knowledge about MetaData and what Lightroom does. I also am reading books on the three sources you mention above.

My "workflow" right now is elementary. I have available to me the PaperstreamCapture, Paperport and Vuescan software. My main goal is to get my photos scanned, on my computer via an EHD and then learn lightroom and organize. The question then becomes does Photoshop, Elements or Lightroom make sense for direct download of scans and it does not appear so if I just want to accomplish getting them scanned? My limited knowledge, at this point, of the softwares is why I ask of someone with more experience with them.

 

I also did some reading on the EXIF and IPTC protocols and understand what they are, I'm not working in a professional environment yet though Todd. 

 

I did do experiments with RBG and sRBG yesterday by sampling and I can actually see the difference.  Making a scan into Lightroom was the closest to original but I'm not ready to tackle that program yet in depth. (Is the use of Photoshop, Lightroom or Elements, based on your knowledge, appropriate for simply scanning and acquiring images at this point?)

 

Bottom line so I understand: Is a good approach for me (with 300 or so pics to scan) to scan them into folders on my computer and use DAM afterwards as I learn Lightroom? My other question still remains about Paperstream Capture and that is "how is Metadata in that software used/applied". Do you know?  

 

Thanks again for your help, I can see this all starting to coalesce for me, and i'm excited about it.

 

Na zdravi,

 

Greg

(edited)

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The question then becomes does Photoshop, Elements or Lightroom make sense for direct download of scans and it does not appear so if I just want to accomplish getting them scanned?

You can simply "save" the TIFF output file to a folder on your HDD without using any other app except your scanner software or Vuescan. I suggest doing this in groups of photos that have have common metadata (Original Date, Event, or Person). You can then add that metadata as Keywords and/or IPTC/EXIF filed data as I outlined using Adobe Bridge, Lightroom Classic, or Lightroom Desktop.

 

I do a lot of film scanning and initially remove dust spots, scratches, and cropping in PS since its tools are better than LR's. Once these destructive edits are applied and saved to the original TIFF file I perform all other operations (tone, color, sharpening, and metadata edits non-destructively using LrC.

 

My other question still remains about Paperstream Capture and that is "how is Metadata in that software used/applied". Do you know? 

You'll need to read the Help documents available inside each app or in the PDF manual. If you can add Keywords with one of these apps during the scan process that would be helpful. However, when and where you add metadata is unimportant as long as you do it in an organized manner (The DAM Book 3.0).

13 Messages

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232 Points

Is this all still about TIFF files not being read properly by Photoshop? I ask because every time someone posts in this thread I get an e-mail notification. I do not want to turn these off, because the original issue can still be important to me, while discussions about other topics should be held elsewhere.

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We got off topic, but this should be the last post here on his issues. Datapuncher you can send me a PM in the Adobe forums for further discussion.

 

https://community.adobe.com/t5/user/viewprofilepage/user-id/9983072

 

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232 Points

I did not mean to be rude, but the number of notifications coming in were a bit high. Thanks for offering help to Datapuncher, though.

10 Messages

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150 Points

Hi Timur....thanks for your comment and I agree with you and Todd. I have my work ahead of me now and I know which way to go. To answer your question, I now know WHY they aren't being read but there really isn't a satisfactory solution. I will be moving over to the other community at this point as per Todd's suggestion. Have a good weekend.

 

1 Message

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62 Points

@JeffreyTranberry

I'm having the same problem. It  

I'm having the same problem. I'm trying to open two different TIF files and appears the same message  "Could not complete your request as it is not the right kind of document".
I'm trying in Photoshop 2021 and in the oldert version CS6.

10 Messages

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150 Points

Write me at grogjm@outlook.com so this doesn't generate bad mojo again. I am happy to discuss it with you.

Champion

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3.3K Messages

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58.1K Points

2 years ago

Ask them how they created those documents. People do crazy things, like saving a file as jpeg and then changing the file extension...

Johan W. Elzenga,

http://www.johanfoto.com

380 Messages

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7.2K Points

2 years ago

I encounter this when I get TIFF files created by the all-in-one printer, copier, scanner and fax machine that one of my clients uses.


If you’re running macOS, try opening the TIFF in Apple Preview. If that works, you can export to a file format that Photoshop will open (you can drag and drop to the Desktop or a folder as well). If the TiFF has layers, I have found drag and drop to be the quickest way to get the them into PS.

// Warren Heaton, ACP/UGM/AEL

Adobe Administrator

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2 years ago

What John and Warren said is very true and having a bogus extension can really cause problems.  But, like Warren pointed out, if you can view the document in your OS, then you can usually figure out what kind of file it is.  If dragging and dropping doesn't allow you to open the document, you can also try to change the file extension to see if that works.

1 Message

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62 Points

2 years ago

I am getting the same error.

I have just created 3 HDR images using Photoshop's Merge to HDR Pro feature and saved them as 32-bit TIFFs.

The first one opens OK, but the other 2 give the error "Could not complete the request because it is not the right kind of document."

Very odd.


Photoshop CS6 on Windows 7-64

2 Messages

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70 Points

a year ago

I getting the same response on open or drag and drop.
With tif extension these will open in CS4 and earlier, but not in CC.

Here is the file report from the header...
Output from Display Header
File Name:  D:\NAME001.tif
File Information:
 Standard : : TIFF File
 Format : : JPEG Compressed 24 bit RGB data, Q= 10
 Pixels per Line :  20000
 Number of Lines :  20000
 Samples per pixel :  4
 File bits per sample : 8
 Actual bits per sample : 8
 Tiled file, tile dimension :  128
 Number of tiles along a row :  157
 Number of tile rows :  157
 Number of overviews :  10
 Overview sampling method: Subsampled
 Scanning device resolution :  2032  : lines/inch
 Orientation :  4  : Row major order, origin at top left
 NO scan line headers : non-scannable file
 Packet size (16-bit words) : 0
 Free vlt space (16-bit words) : 2000000000
 Free packet space (16-bit words) : 2000000000
Raster to UOR matrix:
 Unspecified or All Zero Matrix

Adobe Administrator

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Hi Jack,

Would you send me the file to look at?  And to confirm, this file is NAME001.tif and opens fine in CS4 but not CC, right?  Just respond and I'll answer you with my email address.

Thanks,
David

2 Messages

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70 Points

I can send a file.

Adobe Administrator

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Check your email...8-)

1 Message

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62 Points

a year ago

I am having the same trouble. TIFF files that will not open in Photoshop on a MAC or PC.
They were generated by a microfilm scanner.

I tried opening them in preview, dragging and dropping them into photoshop and copying the file and changing the extension to .JPG. The file size of each of these files is big enough that I would expect a good file to be there.

I don't know what else to try. They were made on a library's microfilm reader and to return to do it again would be a 3-1/2 hour drive.

I'm hoping someone has a suggestion.
Thank you

Adobe Administrator

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Hey Scott,

Feel free to send me your document and I'll take a look.  In Jack's case, the file wasn't correctly formed.  That might be the case here too.  Email on it's way...

Thanks,
David

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60 Points

Hi Dave
I'm having the same problem. I was able to drag and drop once, but can't do it again. Are you able to help?
Paula

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Howdy Paula,

Sure.  You can send me a couple of SMALL examples at david . MOHR @ a d o b e . C o M  (yeah, I get a LOT of SPAM already...8-P).

I'll take a look and let you know what I come up with, hopefully Tuesday.

Thanks,
David

13 Messages

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232 Points

David, since I don't know how to reach Jeffrey, mind if I send you my ACDSee produces TIFF files?

13 Messages

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232 Points

a year ago

Here is a list of TIF files that Photoshop can and cannot read in my tests. The original image is 19200 x 25200 px 8-bit = 1.35 gb uncompressed.

Photoshop CAN read:

ACDSee uncompressed, FastStone LZW, FastStone uncompressed, Gigapixel uncompressed, Photoshop LZW, Photoshop uncompressed, Photoshop ZIP

Photoshop CANNOT read:

ACDSee LZW, ACDSee ZIP, FastStone ZIP, Gigapixel LZW, Gigapixel ZIP

ACDSee and Topaz Gigapixel maybe use the same libraries to create their files, their respective files sizes also match closely.

FastStone Image Viewer has similar problems, albeit partly with different combinations of file source and compression. All these files can be read by various other third party software, like IrfanView, XnViewMp, Paint.Net, ACDSee, Windows Photos and Windows Photo Viewer!

Adobe's support chat is no help and the "wishlist" (feature requests and bug reports) page forwards to this "community" powered support. I have yet to find a support form/ticket system to report the problem, any hint is welcome.




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Can you post a zip file of each of the files you list above? I can investigate.

Sr. Product Manager, Adobe Digital Imaging

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232 Points

Hello Jeffrey,

thanks for getting back to us. My test files are all 0.5 to 2 gb large, so not exactly easily shared. As far as I remember the problem is size dependent, so I have to see how small I can make a Topaz Gigapixel TIFF and still not be able to open it in PS.

ACDSee tests were using the trial version, so I don't own that anymore. But as far as I can tell every software that had issues with ACDSee TIFF files also had the same issues with Topaz files. So the latter might suffice.

13 Messages

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232 Points

Jeffrey, how do I send you files?

Both Photoshop and FastStone cease to open ACDSee (and Gigapixel) compressed TIF files once certain dimensions (or maybe pixel-count) are reached.
I can send you two files in an archive, one can be opened in PS, the other cannot. There is only 1 px different in both directions between the two.

While PS flips at 17270 x 13815 px, Faststone flips around 21139 x 16911, but it's not so clear-cut there (sometimes files open, sometimes not). This means that Faststone can open larger ACDsee created images than Photoshop, but both ultimately fail at some point.

Both can open larger Deflate compressed TIFF files from other sources than ACDSee
/Gigapixel.

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jtranber at adobe dot com (send a dropbox or CC files link) 

Sorry, getting caught up from the holiday.

Sr. Product Manager, Adobe Digital Imaging

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a year ago

I can repro the case for the ACDsee and Faststone files that Timur has sent me. I've asked engineering to take a look.

Sr. Product Manager, Adobe Digital Imaging

13 Messages

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232 Points

10 months ago

Indeed, loading the formerly unloadable formats does work now. It takes a bit longer (especially LZW) and the progess bar is mostly missing (comes only up right before loading if finished), but it does load the files. Thanks for looking into this.

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Thanks for confirming.

Sr. Product Manager, Adobe Digital Imaging

1 Message

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60 Points

We are experiencing the same problem. A client has sent us 5 large files (Over 1 GB each).. three of the files opened with no issues but two of them will not open.
They are tif files created on a Mac. We are using Windows Photoshop CC.
 Can anyone advise me what I can try?

13 Messages

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232 Points

Open them in XnView or GIMP and save them as three versions: uncompressed, LZW and ZIP/FLATE. One of these might work.

2 Messages

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80 Points

3 months ago

Pls back my photo

 

10 Messages

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150 Points

Zara....can you elaborate on what this is about? Is this a application?

 

Greg