ed_wulff_vanderpuije's profile

4 Messages

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100 Points

Thu, Feb 6, 2020 3:57 PM

Photoshop 20.08 and 21.0.3: Unable to import/open video files with .mov format

Importing or opening video files in mov format doesn't work. The 'progress readying video format bar' stops 3/4 of the way through when importing the video.

Responses

Adobe Administrator

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15.9K Messages

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296.4K Points

1 y ago

Can you post a sample movie you're having trouble opening?

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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100 Points

1 y ago

Yes. Just uploading it to youtube now

4 Messages

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100 Points

1 y ago

https://youtu.be/lGDJ5mkct2g here this is the clip

Adobe Administrator

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15.9K Messages

 • 

296.4K Points

1 y ago

Can you post the original mov file to CC Files or Dropbox?

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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100 Points

1 y ago

My dropbox is acting up. Just spent time explaining with someone from adobe. They said they'll try fix in the next update