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dave_pawlan

3 Messages

 • 

110 Points

Sun, Jul 8, 2018 12:19 AM

In progress

Photoshop 19.5.1: Stuck at Initializing Video Export

After upgrading to 19.5.1, this issue still persists. I am rendering 175 frames into a video and the Initializing Video Export progress bar gets about 80% across and stalls. The program is unresponsive after that.

Problems

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Updated 

2 months ago

313

15

Responses

Official Solution

hannah_nicollet

Adobe Administrator

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747 Messages

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16.5K Points

2 years ago

Hi Everyone,

The primary cause of this issue has been addressed in the newest release of Photoshop, which is now available for download. Please open your Creative Cloud app, upgrade Photoshop and try your video render again. We would appreciate your feedback.

Thank you!
Hannah

3

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canadian_adobo

2 Messages

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60 Points

Hi Hannah,

I updated my PS version as you suggested. After restarting my PC and opening Photoshop,  I am still having the issue when loading an MP4  video or a PSD file with a video component.

When importing a video I am getting the  : "Initializing Video Export" message and gets stuck at 80%

When opening a PSD document with a video component I am getting the : "Preparing Smart Object" message and gets stuck at 10%

Please help. Thanks.
Carlo

Like

2 years ago

0

canadian_adobo

2 Messages

 • 

60 Points

Hi Hannah,

I updated my PS version as you suggested. After restarting my PC and opening Photoshop,  I am still having the issue when loading an MP4  video or a PSD file with a video component.

When importing a video I am getting the  : "Initializing Video Export" message and gets stuck at 80%

When opening a PSD document with a video component I am getting the : "Preparing Smart Object" message and gets stuck at 10%

Please help. Thanks.
Carlo

Like

2 years ago

0

hannah_nicollet

Adobe Administrator

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747 Messages

 • 

16.5K Points

Hi Carlo,

I'll email you about setting up a screen share.

Thanks,
Hannah

Like

2 years ago

0

JeffreyTranberry

Adobe Administrator

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15.8K Messages

 • 

295K Points

3 years ago

Are you on macOS or Window?

Sr. Product Manager, Adobe Digital Imaging

0

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dave_pawlan

3 Messages

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110 Points

3 years ago

I am on Windows 7 SP1, 32GB. I've been able to do this successfully on my 2013 Mac Air.

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hannah_nicollet

Adobe Administrator

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747 Messages

 • 

16.5K Points

3 years ago

Hi Dave,

May I take a look at your machine? I sent you an email to see if we could set up a screen share.

Thanks!
Hannah

1

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marcus_ludewig

2 Messages

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70 Points

Hi Hannah,
I've got these same issues continuing after looking at the workaround. Oddly neither of the the 2 library files you highlighted were v10.0. One was 6 the other 8... Please can you help?
Thanks
Marcus

Like

2 years ago

0

justin_coolidge

51 Messages

 • 

978 Points

2 years ago

I am having the same problem. I only have 15 layers and it gets stuck at around 80%. It worked fine in Photoshop CC 2017, but the same exact thing that the OP said is happening to me in Photoshop CC 2018

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marcus_ludewig

2 Messages

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70 Points

2 years ago

Hi Hannah,
I've got these same issues continuing after looking at the workaround. Oddly neither of the the 2 library files you highlighted were v10.0. One was 6 the other 8... Please can you help?
Thanks
Marcus

1

0

hannah_nicollet

Adobe Administrator

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747 Messages

 • 

16.5K Points

Hi Marcus,

Sorry you're having trouble. The folder where you find the file is irrelevant. You're looking for a null copy of Trace Database.txt anywhere on your system -- the files I mentioned are just suggestions as to where to look, so basically look in ALL subfolders, regardless of the version.

Another possibility is a zombie process is preventing your render. If you close Photoshop and pull up the activity monitor and see a copy of dynamiclinkmanager running, end that task.

Either of those workarounds should get video running for you again, but if they don't email me and we can set up a screen share.

Thanks,
Hannah

Like

2 years ago

0

michael_johnson_i9v8xv4te1mf4

3 Messages

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120 Points

a year ago

Hello, I have this issue, it seems to have just started for me after upgrading PhotoshopCC to v20.0.6
I try to export a video (an image sequence) using the Render Video button at the bottom left. The "Initializing Video Export" progress bar goes to 100% and stays there, I let it run overnight. 

Please advise.
Thanks,
Michael

1

JeffreyTranberry

Adobe Administrator

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15.8K Messages

 • 

295K Points

Have you tried restarting the whole computer and trying again? What OS/version are you running on?

Sr. Product Manager, Adobe Digital Imaging

Like

a year ago

0

myron_partman

7 Messages

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222 Points

a year ago

I have 21.0.3  Same issue, "Initializing Video Export" 

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rick_richmond

5 Messages

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140 Points

9 months ago

I am having the same problem with the very latest Photoshop CC. Not good.

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rick_richmond

5 Messages

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140 Points

9 months ago

Any solutions?

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rick_richmond

5 Messages

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140 Points

9 months ago


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rick_richmond

5 Messages

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140 Points

9 months ago

Version 21.1.2 Adobe Photoshop CC.

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jim_newberry

13 Messages

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322 Points

8 months ago

I'm also having this issue with Photoshop CC 21.1.2 on Mac OS 10.15.4. I've given Photoshop full disk access in Security & Privacy. I've restated the computer.

When I go to Export: Render To Video, progress bar looks almost complete, but hangs indefinitely.

On a 2019 Macbook Pro, 32gb memory, graphics card: Radeon Pro Vega 20 4 GB
Intel UHD Graphics 630 1536 MB

10

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rick_richmond

5 Messages

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140 Points

Jim -

This appears to be a common issue on both Mac and Windows... Adobe software engineers, where are you on this issue?

Like

8 months ago

0

hannah_nicollet

Adobe Administrator

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747 Messages

 • 

16.5K Points

Hi Jim and Rick,

Do you have any external plugins that might not be updated? We have been seeing plugins that are older that are interfering with DLMS loading. 

To quickly determine whether Photoshop is loading a problematic optional or third-party plug-in, do the following:

  1. Close Photoshop.
  2. Hold down the Shift key and launch Photoshop. A dialog appears during launch that reads “Skip loading optional and third-party plug-ins?”
  3. Click Yes to skip loading optional and third-party plug-ins.

    ***Note**This disables optional and third-party plug-ins only for the current session. If you quit and restart Photoshop without holding down the Shift key, the optional or third-party plug-ins will be enabled.
  4. Try to re-create the problem.

    Thanks,
    Hannah



Like

8 months ago

0

michael_johnson_i9v8xv4te1mf4

3 Messages

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120 Points

Hello, I tried this and was able to export the video succesfully after launching Photoshop holding Shift. There was no mention of optional and third-party plugins. Then I quit and restarted Photoshop, opened the same file and tried to export video. This time it got stuck again on "Initializing Video Export"

Like

8 months ago

hannah_nicollet

Adobe Administrator

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747 Messages

 • 

16.5K Points

Thanks for the update Michael. What OS are you using? To troubleshoot you'll need to figure out which plug-in is giving you trouble, but that file path is different depending on your OS.

Cordially,
Hannah

Like

8 months ago

0

michael_johnson_i9v8xv4te1mf4

3 Messages

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120 Points

Hi Hannah I am running macOSx 10.13.6

Like

8 months ago

0

hannah_nicollet

Adobe Administrator

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747 Messages

 • 

16.5K Points

Okay this doc contains instructions for dealing with outdated or defective plugins. Sometimes it just requires an update.

Thanks,
Hannah

Like

8 months ago

0

jim_newberry

13 Messages

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322 Points

Hi Hannah:

Sorry for the delay in responding. I'm still experiencing this issue with PS 21.2.1on MacOS 10.15.5.

I just tried disabling third-party plugins, and still am unable to export video. Initializing video export progress bar hangs when it's almost complete.

My system specs:

Like

6 months ago

0

leo_davut

2 Messages

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72 Points

Hi, this is still an issue for me too... Can't get it working

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4 months ago

0

dave_pawlan

3 Messages

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110 Points

Did you try completely disabling your anti-virus? That is what the issue was for me.

Like

4 months ago

0

alexefremov

13 Messages

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240 Points

For Mac OS there is a solution in this thread

Like

2 months ago

0

alexefremov

13 Messages

 • 

240 Points

2 months ago

It helped me:

Close Photoshop.

Hold down the Shift key and launch Photoshop. A dialog appears during launch that reads "Skip loading optional and third-party plug-ins?"

Click Yes to skip loading optional and third-party plug-ins.

If you run Photoshop again in normal mode, the Render Video command works fine. The error can be repeated after restarting the computer. 

(Photoshop 2020, Photoshop 2021, Mac Os Mojave 10.14.6)

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alexefremov

13 Messages

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240 Points

2 months ago

Amazing! I only get this error when the Bridge program is running. Once the Bridge is not running, the Render Video command works fine.
I've tried the "Skip loading optional plug-ins and third-party plug-ins?" Sometimes it helps, sometimes it doesn't.
It seems to me the problem is not fixed. Photoshop 2020, Photoshop 2021, Mac Os Mojave 10.14.6, MacBook Pro (Retina, 15-inch, Mid 2015), external monitor 27"

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