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Adobe Photoshop Family

19 Messages

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556 Points

Fri, Jan 26, 2018 12:00 AM

Closed

Photoshop 19.1: PNG file corruption when opening (URGENT)

*Whenever* opening a PNG file, the application corrupts the image. There does not seem to be an exception to this bug with PNG files. PS 19.0.x did not present this issue. Attached is a PNG file, and a screenshot from PSD 19.1 showing how it opens (just don't open the screenshot in PS 19.1, as its a PNG :|).

(After further testing, this issue seems intermittent – but when it happens, it happens all the time.)

Sample PNG file link:
https://webgradients.com/public/webgradients_png/063%20Soft%20Cherish.png

This conversation has been merged. Please refer the main conversation:

Responses

Adobe Administrator

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15.5K Messages

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291.6K Points

3 years ago

Have you rebooted the system after updating? Another customer was seeing something similar and a system reboot fixed it.

Sr. Product Manager, Adobe Digital Imaging

30 Messages

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2K Points

3 years ago

I am having the exact same issue.

I have not only rebooted, but I removed all Photoshop preferences, uninstalled the entire app and reinstalled.

Still happens with png files every now and then. If I quit Photoshop and reopen it then it works, but will randomly happen later that day or the next. Rinse/Repeat.

Very annoying.

Adobe Administrator

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746 Messages

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16.5K Points

splitting so as not to lose this reply - adding to duplicate thread

Please reference the new conversation here: CC 2018 19.1 Photoshop: PNG files opening with corruption