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Adobe Photoshop Family

2 Messages

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90 Points

Wed, Jan 31, 2018 6:27 PM

Open Scan PDF into Photoshop CC , and parts of the scan are missing/whited out.

Open Scan PDF into Photoshop CC, and parts of the scan are missing/whited out. When I open the PDF in Adobe Acrobat, everything is there. The only work around I have found is to save a JPEG of the PDF in Acrobat, then open that JPEG into Photoshop. All of the drawing and text shows up as a JPEG in Photoshop. 

Seems to be an error between Acrobat PDFs and Photoshop CC.

Responses

Adobe Administrator

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740 Messages

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16.4K Points

3 years ago

Hi Kari,

Thanks for the report.

1. May have a screenshot of what you're seeing in Photoshop?
2. Can you go to Help > System Info and then copy and paste the contents of that window so I know your system config, version of Photoshop, OS, etc.?

Thanks,
Hannah