Skip to main content
Adobe Photoshop Family

1 Message


70 Points

Thu, Jun 6, 2019 10:03 PM

Old saved print settings are incompatible after new photoshop updates

I have .TIFF files from last year that I need to print in the exact same way I did a year ago . When I try to open it on the same computer and  click print ,  it shows me an error that reads:
"The saved print information is an incompatible version. It has been set to default values."  
I then make some changes on the same file ,chose new print settings and save as new version  but when  I try to print the new version  again it gives me the same error.  This does not happen with other files created recently.  

I have seen posts about similar errors from 2013 , and it seems to have something to do with the new updates and not from my printer .


69 Messages


1.4K Points

a year ago

Have you tried pressing the Spacebar on your keyboard before you click File > Print? This process resets printer preferences that have been written into the image.