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Adobe Photoshop Family

4 Messages

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100 Points

Thu, Dec 14, 2017 10:31 PM

Mac – hide Photoshop

Photoshop 19 running in macOS 10.12.6

Since upgrading to Photoshop 19 neither the menu item "Hide Photoshop" nor the Command+H keyboard shortcut work

Responses

2K Messages

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35K Points

3 years ago

Hide Photoshop should work. I have Cmd-H set to View> Extras toggle, but I see Cmd-Opt-H in my menu for Hide Photoshop. And it works fine. But I'm on El Cap, and I've fortunately had fewer problems than Sierra and High Sierra.

Have you reset your Preferences since updating? If you try that, it might set things straight for you, but be sure to save any presets you've created and not saved to disk yet.

4 Messages

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100 Points

3 years ago

Hi Cristen

Thanks for your reply

Yeah, I've got my keyboard shortcuts set the other way round (Cmd+H to hide Photoshop and Cmd+Opt+H to view Extras). Has worked fine for years until the Photoshop 19 update.The dropdown menu command to Hide Photoshop doesn't work either. Only way to hide Photoshop now is to close the window or move it out of the way and then click in the Finder. Same problem on three different machines.

Yes, have already tried junking the Preferences file – unfortunately to no avail.

Searched the web and saw a number of people are reporting the same problem in various forums but no one from Adobe seems to have replied to any of them so I thought I'd post here in the hope of an official reply.

Cheers, Gobit

2K Messages

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35K Points

Minimize to the dock should "hide" it, just not in the dock. Sorry that I can't help. I had a problem with the CC App yesterday/today that only repeated restarts of my computer finally fixed. I know how frustrating it can be when you try the usual and the usual does nothing.

The next usual step, since something is missing in your menu, would be to uninstall/reinstall Photoshop, see if that found the missing kbsc. Or just wait for Adobe staff to see this and hope they have heard of this problem enough to suggest a remedy.

Champion

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3.3K Messages

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58.2K Points

3 years ago

The problem with these kinds of reports is that if you can't reproduce it, you can't pinpoint the cause. I can't reproduce it either. 'Hide Photoshop' works as expected on my machines. Cmd-Ctrl-H is 'Hide Photoshop' on my machines and Cmd-Opt-H is 'hide others'. Both these key combos work as expected too. That makes one wonder if this is a problem in Photoshop, or perhaps some interference from a third party utility installed on your system(s) and not on mine.

Johan W. Elzenga,

http://www.johanfoto.com

4 Messages

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100 Points

3 years ago

Hi Johan and Cristen

Johan – Yes, it is hard when it's an issue which doesn't affect everyone and others can't reproduce it. Funny thing is we have it on three different machines, all running the same macOS and Photoshop, but otherwise configured differently, but none with any third Photoshop party plug-ins.

It does seem we're not alone though https://forums.adobe.com/thread/2414779

Cristen – the "Hide Photoshop" menu item isn't missing, it's there, it's not greyed out, it just doesn't do anything when we click on it.

Cheers, Gobit

2K Messages

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35K Points

From that thread, it's an on and off kind of thing. Have you tried to see if it's there no file open, as one person did? Maybe something about having an open file is interfering with the command now?  If it's there, obviously it's installed properly. With or without a file open on El Cap not problems, so I'm still unable to replicate the issue here.

4 Messages

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100 Points

3 years ago

Hi Cristen

Yes, the command is there if there are one or more files open or no files at all. Clicking on the command just doesn't do anything.

Don't upgrade for a while ;-)

Cheers, Gobit

2 Messages

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110 Points

same thing with me... 

Adobe Administrator

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3.5K Messages

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53K Points

Howdy Gobit and Nicole,

Have you tried using the default shortcuts to see if they work?  That is, CTRL+CMD+H is "Hide Photoshop" and OPT+CMD+H is "hide others".  What other apps do you have running?  Are you using a tablet?  What kind of keyboard are you running?

Thanks,
David