mathias's profile

209 Messages

 • 

3.7K Points

Thu, Jun 10, 2021 2:46 PM

Layers disappear when moved together

Windows 10 (up to date)

Intel i7 4.2GHz

64GB RAM

NVIDIA GeForce GTX 780 (drivers up to date)

____________________________

(This issue was documented many months ago on the Adobe Support Community forum but because the lastest version of Photoshop (22.4.2) still fails to resolve the issue I'm trying to escalate awareness in hopes of it being fixed as soon as possible so I'm posting here as well.)

(Here in the Adobe Photoshop Family site, I'm not sure this exact issue has been posted but there are similar posts, apparently.)

Photoshop 22 has a redraw bug I've never seen Photoshop suffer from before (I've used Photoshop since v5).

The issue is that in certain common scenarios while simply moving multiple raster layers together with the Move Tool, those layers can completely or partially "disappear" - Photoshop decides to not draw them.

The layers are still there, but they cannot be seen until you take a certain action, such as moving them again, transforming them, or moving another layer's pixels over the affected layers to force Photoshop to draw them again.

Because of this, my Photoshop 22 has been unusable since it came out.

I use v20 to actually get work done.

To reproduce the issue:

--Select multiple raster layers that are adjacent in the canvas and "alone" in the layer stack. (I know this sounds ambiguous - see video demo below.) Doesn't matter if they're in a layer group.

--Zoom out to 50% or further.

--Move selected layers with Move Tool.

--Layers (in some cases) may stop being drawn correctly and user must make a change or alter zoom level in order to see them again.

 

4 minute recording of issue occurring: https://www.youtube.com/watch?v=Jz4iNM05HdY

Notice the zoom level and actions taken and what results you see on the canvas.

Photoshop's redraw/caching operations have gone horribly awry in certain cases. Similar to layer styles changing in appearance per your zoom level (yet another bug that remains unfixed).

Responses

Champion

 • 

1.7K Messages

 • 

29.6K Points

15 d ago

I can't repro here in win10/nv2070.

Have you tried toggling the Deactivate Native Canvas in prefs? More than likely, the bug is related to the age of your GPU.

209 Messages

 • 

3.7K Points

Yes, I tried toggling Deactivate Native Canvas. It doesn't change anything for me.

You're right - my graphics card has fallen behind the times.

This page here states: "Important! The Photoshop hardware requirements for Processor and Graphics card and have increased for version 22.x."

Replacing my graphics card may be the only solution for me.

Even though my card seems to meet minimum requirements for Photoshop 22.

GTX 780 GPU Engine Specs   |   Photoshop System Requirements

Champion

 • 

1.7K Messages

 • 

29.6K Points

hmm, are you using a hi-res display? That's one thing I can't test and it could definitely be the contributing issue.

209 Messages

 • 

3.7K Points

I work on a 27" Wacom Cintiq screen, 2560x1440px resolution.

If I move Photoshop 22 to one of my 3 other monitors (my setup includes 4 monitors total), which are all 1920x1080px resolution, I get the same exact issue.

Adobe Administrator

 • 

286 Messages

 • 

3.7K Points

14 d ago

@mathias , in preferences > Performance, what are your cache levels and tile size settings set to? Does this happen only with this document, or or new documents from scratch? Every time, or only under some circumstances?

209 Messages

 • 

3.7K Points

I've tried many different combinations of performance settings in prefs. Nothing makes a difference.

Does this happen only with this document, or or new documents from scratch?

It happens with every document I've tried, including new documents made from scratch from Photoshop 22.4.2.

Every time, or only under some circumstances?

It happens every time.