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Adobe Photoshop Family

1 Message

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70 Points

Fri, Jun 12, 2020 3:06 PM

I have no idea how to uprade my desktop upgraded for using PHOTOSHOP

Unable to Install Photoshop 

Sorry, Photoshop won't run on your OS. To continue you'll have to upgrade.
See system requirements
it shows right after I paid and download  creative cloud what should I do 

Responses

15 Messages

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230 Points

3 months ago

If you can't figure that out then you might have major difficulty using Photoshop.

You've asked a question but you haven't given us any information on what needs upgrading?  How old is your computer and what version OS are you using?

616 Messages

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8.7K Points

3 months ago

Start with clicking on that link that will tell you what the minimum requirements are. Then, see whether your computer meets those requirements.
Since the message said that your OS was not compatible, you are either running something older than Windows 7 or something other than Windows. If you are on an Apple product, you would need to either upgrade from Apple (upgrade the OS) or, as I suspect, your computer itself is not capable and you need a new one. If you are not running either Windows or the newer versions of Apple, then you might be on an OS that just cannot run Photoshop.

If you post here, and give this community a LOT more information about your computer, perhaps we can give you help.

What IS the computer?
What is the operating system that you have in the computer and which version?
How much memory is installed in the computer?
How much storage (disk drive) is in the computer?
What video circuit or video card is in the computer? Is it an "on mother board" video circuit or is it a Video card?

Don't be like the patient who shows up at the doctor's office and says "I need your help" and then clams up and does not give any more information!

346 Messages

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6.9K Points

3 months ago

You're either running Windows 7 and need to upgrade to Windows 10, or on a version of macOS before macOS High Sierra 10.13 and need to upgrade to at least that or higher (the current version being macOS Catalina 10.15).

Of course, you'll need to make sure that OS update works with your computer hardware.   If you're not sure that you can upgrade your OS right away, see if you cancel your CC subscription and then come back after you've taken care of it.

616 Messages

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8.7K Points

3 months ago

Warren: Windows 7 does support CC. That is why I think she is on  XP or something older... I agree that if she can upgrade to 10 it would be better, but I doubt that her machine will support 10...

346 Messages

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6.9K Points

Right... she could be on XP or 7.  
And yes, it's possible that her computer is so old that it can't run Photoshop either.

15 Messages

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230 Points

3 months ago

I know the message states '...Photoshop won't run on your OS'  however it does also have the system requirements.  It might also be a hardware issue.  I really don't think Photoshop is the best option for her.

She also states that she paid for it but they have a trial period.

346 Messages

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6.9K Points

I know plenty of Photoshop artists who create stunning work yet have no idea how to install, uninstall, upgrade, nor rollback anything.

15 Messages

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230 Points

I bet they also know how to purchase a compatible box to run the Adobe product line.

616 Messages

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8.7K Points

I have always pondered the  phenomenon about computers and software. Instead of evolving towards becoming easy to use "appliances" they have moved rapidly towards MORE complexity which makes it very hard for many people to keep up.  I think that is an unsolvable problem, because we also ask more complex tasks of those same machines...

15 Messages

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230 Points

...and those companies need to create ongoing revenue (software and hardware).  

Champion

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1.6K Messages

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27.8K Points

Dave, tech is actually moving towards appliances... think iPad and iPhone type tech. Hopefully Adobe keeps in mind that many of us have jobs to do and we need software which maintains the complexity.